Town Liaison

The Town Expediter is a crucial first point of contact for guests arriving at our fishing lodge. This role is responsible for providing a warm welcome, assisting with logistics, and ensuring a smooth transition from their arrival location to the lodge. Additionally, the Town Expediter manages the handling and organization of guests’ fish boxes, ensuring proper transport and storage. This position requires strong organizational skills, excellent customer service, and the ability to work efficiently in a fast-paced environment.

If you love the outdoors, enjoy serving people, and have a passion for fishing and adventure, this might be the perfect job for you!

Key Responsibilities:

• Greet guests warmly upon arrival/departure in town and provide assistance with luggage and transportation.

• Coordinate with Lodge/floatplane company to ensure timely and efficient guest transfers

• Answer any initial questions and provide guests with important information about their stay

• Maintain and drive refrigerator box truck

• Ensure proper handling and storage to maintain the quality of the fish

• Coordinate with the Lodge/floatplane company to ensure fish boxes arrive at the correct location

• Communicate with the lodge team regarding changes in guest arrivals, delays, or special requests

• Assist with other logistical tasks as needed to enhance guest experience

• Ensure all equipment and supplies needed for guest arrivals are in place

• Arrive at the Ketchikan Visitors Center booth one hour prior to each scheduled cruise ship arrival by reviewing the weekly cruise ship schedule

• Engage with cruise guests, answer questions, and promote our fishing excursions using a provided sales sheet

• Process payments for day trips using our Clover system

• Coordinate with on-call captains to manage trip bookings in real time

• Coordinate pickup of lodge supplies for weekly supply run

• Other duties as assigned by supervisor

Qualifications & Skills:

• Strong customer service and communication skills

• Ability to lift and transport heavy fish boxes safely (50lbs repeatedly)

• Highly organized with great attention to detail

• Ability to multitask and work efficiently in a dynamic environment

• Knowledge of fishing and outdoor recreation is a plus