Guest Services

Reservation Agent

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Competitive End of Season Bonus for Seasonal Staff - Hourly Rate - Housing Package 

Sorrel River Ranch is a Four Diamond luxury guest ranch located along the scenic Colorado River surrounded by 2,000-foot high cliffs, buttes and mesas. This exclusive 240-acre riverside oasis is 17 miles from Moab, 21 miles from Arches National Park and 43 miles from Canyonlands National Park.

DUTIES & RESPONSIBILITIES:  

  • Knowledge of room suites and amenities throughout the resort property; rates, availability, promotional packages and programs, services and activities.
  • Understanding of credit policies and proper coding of reservations.
  • Process cancellations and modifications, promptly communicating information to the front desk team.
  • Be well acquainted with all area attractions, activities, and local events.
  • Respond to all communications from guests, travel agents, and referral networks concerning reservations.
  • Guide guests through the reservation process, asking good inquiry questions to establish their needs and expectations for their stay.
  • Suggest activities and adventures to help guests build an itinerary for a memorable experience.
  • Engage with guests about their stay at the resort, enquiring about their experiences.  Report feedback to management teams.
  • Working directly with the front desk, sales marketing and activities teams.

 

REQUIREMENTS & QUALIFICATIONS:  

  • Previous experience in a customer focused industry, hospitality industry preferred.
  • Positive attitude and good communication skills.
  • Excellent and professional personal presentation, both verbally and physically.
  • Communicate effectively with supervisors, co-workers, and other departments. 
  • Conflict resolution skills.
  • Problem solving skills, taking the initiative to find solutions, view problems as an opportunity.
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with guests.
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency and other equipment such as; equipment such as; computers, switchboard, radio, copy / fax machines etc.
  • Flexible availability – must be able to work a varied schedule including, nights, weekends and holidays
  • Valid driver’s license in order to drive golf cart.

BENEFITS:

  • Health Benefits
  • 100% Life insurance
  • Paid Vacation Time
  • Paid Holidays
  • Employee discount for friends and family.
  • Employee discount on purchases and adventurers
  • Working Advantage – Employee Perks Program
  • Affordable Housing at the Ranch
  • End of Season Bonus for Seasonal Staff - Must be employed from March 1, 2022 through November 30, 2022


We have limited rental housing available on a first come, first served basis. 

We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.

 

Sorrel River Ranch Resort & Spa          (435) 259-4642           www.sorrelriver.com