Administration

Resort Manager

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Sorrel River Ranch is a Four Diamond luxury guest ranch located along the scenic Colorado River surrounded by 2,000-foot high cliffs, buttes and mesas. This exclusive 240-acre riverside oasis is 17 miles from Moab, 21 miles from Arches National Park and 43 miles from Canyonlands National Park.

Our Resort Manager must have a hands-on approach and is responsible for directing and administering all front office, adventure, spa, and guest service operations to include Valet/Bell, Front Desk, Night Audit, Concierge, Adventure Center Sales, Rooms, F&B, and Spa Operations. This position will be held accountable for maintaining established costs and quality standards. This role must organize and deliver effortless and seamless movement of guests in and out of the resort and provide exceptional levels of guest service through the guests stay. The Director of Operations will participate in total hotel management as a member of the hotel Executive Committee and reports directly to the General Manager.

DUTIES & RESPONSIBILITIES:   

As a Resort Manager, you would be responsible for performing the following tasks to the highest standards: 

  • Develop, implement, and maintain Standard Operating Procedures consistent with select Forbes and AAA 4-5 Star/Diamond Service standards.

  • Lead, direct and administer all Rooms, F&B, Adventure, and Spa operations to include, but not limited to, systems use and management, budgeting and forecasting, inventory control, guest satisfaction, and policy/procedure implementation and enforcement.

  • Exhibit strong interdepartmental communication and develop positive working relationships with the management team and line level staff throughout all department

  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling, staff evaluations and promoting employee recognition programs.

  • Recruit, interview and train team members in a manner consistent with property specific Forbes and AAA 4-5 Star/Diamond Service standards.

  • Participate in the coordination property renovations and capital improvement projects in partnership with the General Manager, Ownership, and other departments.

  • Support and enforce all hotel operating policies and procedures.

  • Maintain warm and hospitable guest relations in all guest contact.

  • Be fully versed in all positions contained within the Front Office/Guest Services, Spa, F&B, and Adventure Departments.

  • Assess guest challenges and take proper, prompt, and effective corrective action to ensure the best possible satisfaction of our guests while ensuring financial viability for the company.

  • Ensure the proper handling and greeting of all VIP and Special Attention Guests. Ensure all special guest services request are met prior to their arrival.

  • Actively promote a workplace culture that anticipates guest needs and exceeds guest expectations.

  • Work in conjunction with the Housekeeping & Maintenance departments to implement an effective guest room preventative maintenance schedule.

  • Responsible for maximizing departmental profit and prepares an annual Rooms, Spa and Adventure Center departmental budget, monitoring progress throughout the year and adjusting payroll as business demands and forecasting needs require.

  • Be completely knowledgeable with respect to all hotel facilities.

  • Authorize all guest services related purchases, paid outs, rebates, and direct bills to ensure consistent accounting controls are in place to maximize revenue and minimize expenses.

  • Maintain par levels for office and retail supplies. Re-order supplies on a pertinent need basis in order to achieve effective inventory and cost controls while avoiding shortages.

  • Endeavor continuously to maximize hotel occupancy, total revenue, and average transient rate. Emphasize any incentive programs to all staff and ensure Guests are offered hotel services first and foremost.

  • Act as Manager on Duty and implement and coordinate the MOD program for the property.

  • Manage the daily loss prevention initiatives within the hotel ensuring both guest and team member safety and security.

  • Perform other tasks as assigned by Ownership and Senior Management. 

REQUIREMENTS & QUALIFICATIONS:   

  • Forbes and/or AAA 4-5 Star/Diamond Hotel/Resort experience in Front Office and/or Rooms Division Management.

  • Exceptional oral and written communication skills.

  • Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.

  • Professional appearance, demeanor, and attitude.

  • Strong financial acumen.

  • Proven track record of training and developing strong teams.

  • Minimum of 3 years Front Office Operations experience in a luxury Hotel or related industry.

  • Experience with PMS and POS systems- RoomKey PMS and Spa Wire POS is a plus. 

  • Ability to adapt with emerging best practices and industry innovation.

  • Must be willing to sign non-disclosure and non-compete agreements.

  • Must be able to reside on-site.

  • Able to work as many hours as the business demands and be willing to maintain a flexible schedule, including nights, weekends and holidays

BENEFITS:

  • Health Benefits

  • 100% Life insurance

  • Paid Vacation Time

  • Paid Holidays

  • Employee discount for friends and family.

  • Employee discount on purchases and adventurers

  • Working Advantage – Employee Perks Program

  • Affordable Housing at the Ranch

  • Bonus

We have limited rental housing available on a first come, first served basis.

We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.

 

Sorrel River Ranch Resort & Spa          (435) 259-4642           www.sorrelriver.com