Activities Itinerary Manager
The Retreat, Links, and Spa at Silvies Valley Ranch

Chief Egan Course

Join our team at the Retreat Silvies Valley Ranch where the wild west meets luxury!

Breath-taking views in a remote location

Year-round
  • year round
Location:
Seneca, Oregon
Wages/Pay:
$23.00 - $25.00 / hour + tips
Experience:
Some experience required
Start Date:
Starts soon! (Mar 15, 2024)

This is a full time hourly seasonal position - base pay plus tips. For the right person this position can turn into year round salary position w/ benefits - possibility of an offer would be made at the end of the 2024 season.

Located in beautiful Eastern Oregon in the Silvies Valley at the base of the Strawberry Mountains!

JOB SUMMARY

To manage the scheduling for all resort activities & create itineraries for the guests before their arrival. This for a remote ranch resort, taking into account customer preferences, and operational constraints to ensure high standards of quality safety and customer satisfaction.

We are looking for an experienced scheduler - hotel & medical fields are a plus!

APPLY TODAY!

PERKS & BENEFITS
As our employee, you receive extremely affordable employee housing, discounted meals, employee discounts, and a generous benefits program.

RESPONSIBILITIES:

  • Develop and curate personalized itineraries for guests, ensuring a seamless and enjoyable experience during their stay.
  • Facilitate the completion of itinerary questionnaires, gathering essential information to tailor activities and experiences to guest preferences.
  • Cultivate strong relationships with guests through effective communication and responsiveness, serving as the main point of contact of guest itineraries before their arrival.
  • Coordinate and schedule all activities, taking into account team member availability and ensuring a balanced and fulfilling guest experience.
  • Strategically allocate time for each experience, considering logistical aspects and guest preferences, to optimize their overall enjoyment.
  • Collaborate with spa and front desk teams to relay guest preferences for experiences and ensuring a seamless integration of services.
  • Maintain a comprehensive understanding of all available experiences, providing guests with detailed information and guidance.
  • Interface with rangers and ranger captains, coordinating activities and aligning schedules.
    • Ability to provide professional communication in all environments
    • Proven skill in developing relations with guests, vendors and internal departments
    • Time management is a must
    • Maintain high ethical standards and professionalism.
    • Represent the company with integrity and dedication.

* Communicates daily with the Resort Operations Director. This position works closely with Group Sales Team & Front Desk Team.

QUALIFICATIONS

  • Three years working as a Scheduler and in Guest Services.. and an added bonus if you have been a Itineraries Director. Must have experience using a scheduling system.
  • Possess sufficient experience and technical expertise in all functions of managing a team.
  • Ability to maintain confidentiality.
  • Ability to deal with diverse guest clientele in a variety of situations
  • Proven written and oral communication skills.

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Type: Full-time

Salary: $47,000.00 - $57,000.00 per year

Benefits:

  • Housing 
  • Employee discount
  • Health insurance
  • Paid time off

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Weekdays
  • Weekends

Ability to commute/relocate:

  • Seneca, OR 97873: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

How to Apply

Email your resume to jobs@silvies.us.

Contact Info