NOW HIRING: HR/Operations Assistant
Windsong Lodge

Don't want the average boring desk job?

Build your hospitality career by learning about HR, operations and how a lodge runs!


NOW HIRING: HR/Operations Assistant

Windsong Lodge
Seward, Alaska
$22.00 / hour
Some experience required
Start Date:
Starts immediately!

**This is a 10-month Regular Full-Time Benefited Position. Ask us about housing options

Pay is $19-24 DOE

Operations Assistant

Position Summary

The Operations Assistant provides general administrative, Human Resources and payroll services for the operations, including recruitment, employee processing, data entry, orientation, training, development, and maintenance of personnel files. The People & Culture Coordinator provides coordination of activities and business processes that affect operations. Responsible for handling sensitive and confidential information.

Major Responsibilities  

  • Composes, edits, types and revises letters, financial documents, various reports and other material as necessary. 
  • Screens mail, routes and/or copies for appropriate departments
  • Makes decisions about priority information received by mail and telephone during the absence of the General Manager and department heads
  • Ensures all new hire, status change and terminated employee information is accurate, complete, processed and submitted to the Alaska Collection People & Culture department in a timely manner
  • Coordinates the background check process through the Alaska Collection People & Culture department
  • Creates and maintains an organized personnel folder for each employee and ensures appropriate documentation is filed accurately and timely, and the required original forms are sent to the Alaska Collection People & Culture department
  • Plans, prepares and conducts orientation training for all employees
  • Coordinates distribution, collection and submission of employee benefits forms and information
  • Coordinates and tracks distribution of corporate policy manuals and updates
  • Administers the employee housing program, makes housing assignments, and oversees the Resident Advisor program and training
  • Collects employee timesheets and ensures data entry is completed in a timely manner prior to payroll processing
  • Collects worker’s compensation and Jones Act claim information and coordinates information with General Manager and the Alaska Collection Risk Management.  In conjunction with the Alaska Collection Risk Management, communicates with appropriate agencies
  • Participates in manager meetings, records Meeting Minutes, and distributes information to managers
  • Responsible for bi-weekly payroll processing for the operation, ensuring accurate labor hours are reported and appropriate corrections are made in the timekeeping system
  • Performs any accounting related functions which are not accounted for by corporate/Accounting
  • Maintain electronic system of invoice classification for the operations
  • Other duties as assigned which could entail helping the housekeeping department, restaurant, and front desk.

Ideal Skills and Experience

  • Excellent interpersonal skills and professional demeanor; ability to work effectively and cooperatively with all levels of management and staff, affiliated-company employees, and outside business associates
  • Good understanding of general human resources principles and practices
  • Must be a self-starter capable of managing competing priorities and multiple tasks
  • Ability to work independently with minimal supervision, as well as a team environment
  • Ability to make decisions, solve problems and exercise good judgment
  • Ability to produce accurate work under pressure and adhere to strict deadlines
  • Must have excellent organizational and follow-up skills and be detailed oriented
  • Effective oral and written communication skills, including thorough knowledge of proper grammar, advanced vocabulary, spelling, editing, and proofreading skills
  • Ability to effectively present information and respond effectively and sensitively to questions from managers, staff and the general public
  • High degree of sensitivity regarding confidential employee information
  • Good understanding of company policies, procedures, and benefit programs
  • Proficient using industry-standard computer software and databases 
  • Knowledge of the Alaska tourism industry, including large and small tour operators, travel agency and industry organizations
  • Willing to work extended hours, various shifts, and on holidays and weekends. Some travel may be required

Critical Competencies for Success

  • Strong leadership voice, “can-do,” attitude with demonstrated resourcefulness, mental toughness and orientation to driving the best possible results at all times
  • Ability to make decisions, solve problems and exercise good judgment; ability to work under pressure and prioritize workload.
  • Strong commitment to positive working relationships with stakeholders; a demonstrated ability to foster strong working partnerships, gaining consensus and collaboratively solving problems.
  • Flexibility and willingness to work with a geographically dispersed team.
  • Resourceful, adaptable, resilient, and having a strong sense of self-awareness.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Service-focused mindset including awareness of the need to work successfully with both internal and external customers.
  • Strong sense of prioritization and urgency in achieving established objectives.
  • Adaptable and flexible with an openness to looking beyond “what is” with an eye toward “what can be” and a willingness to explore how to get there.

Minimum Qualifications:

  • Some college education in Human Resources or Business
  • 2 years’ progressively responsible related experience; or any combination of education and experience that provides the required skills, knowledge and abilities
  • Previous experience in a Human Resources role preferred

This list describes at a high level what this role does, but no job description can anticipate every single task, issue or project that could come up.  Pursuit reserves the right to adjust, reduce, add, or change job tasks as needed for the success of the business.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.  This job is based in Seward, Alaska and the legal ability to work in the U.S. is required. Some travel is needed, and a valid Passport and driver’s license is required.

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

How to Apply

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