Salmon Falls Resort

Profile Jobs

Coordinate front desk, housekeeping and shuttle activities of the resort and resolve problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.

The Seasonal Director of Food & Beverage is responsible for coordinating, supervising and directing all property food and beverage operations, while maintaining a profitable F&B department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Assist the Food & Beverage Director with supervising all aspects of the restaurant and bar.

Perform duties of the Marina Manager in order to keep all aspects of the marina operating smoothly and safely.

Prepare and produce resort meals. Supervise food quality, preparation and production. Assist in development of menu designs, menu items with Executive Chef. Responsible for the supervision of kitchen employees.

Handle check-in and check-out of resort guests. Respond to guest requests. Coordinate resort and fishing package reservations. Assist with driving the shuttle.

Shuttle Drivers are responsible for providing hospitality in an attentive, friendly, and efficient manner to all guests. The job duties of this position include, but not limited to: Ensuring guest are driven to and from the airport in an efficient safe manner; assisting with customers’ belongings such as luggage, baby strollers, suit jackets, and wheelchairs; and provide driving directions and other information to guest. Constant radio contact with the Valet and Front Desk are a must to ensure efficient and reliable transportation as well as timely vehicle retrievals from the parking garage. Additionally, Drivers are responsible for maintaining shuttle maintenance and keeping them fueled and road worthy. Also, drivers must abide by all traffic and airport laws when driving and immediately reporting all incidents to the supervisor. The ability to work well independently, with minimal direct supervision will be required at times.

Prepare food for our guests that consistently looks and tastes great.

Must be 21 to serve alcohol per state law.

Full-time Seasonal Position.  The Room Attendant / Laundry Attendant / Public Area Attendant is responsible for maintaining clean and attractive guestrooms and public areas while providing attentive, courteous and efficient service to all guests. This position will also handle laundry for the resort. The position also is responsible for maintaining Highgate Hotel Standards in all assigned lobby areas, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, parking driveways, and any other public spaces.

Salmon Falls Resort is looking for seasonal Boat Captains who are passionate about SE Alaska.  Our Captains excel in these northwestern waters and share local lore with our guests. We offer our guests first-class fishing experiences paired with personalized services and amenities, all-inclusive Salmon Falls Fishing Resort reinvents the Ketchikan fishing getaway in southeastern Alaska.

Certified fishing guide for all-day chartered fishing. 6 pack Captains license or greater required.

• Help with the daily operations of the Marina to include fueling boats, cleaning skiffs, cleaning fish, and packaging of fish.
• Communicating with guest while on the Dock and keeping a safe environment.
• May act as a deckhand with larger groups.
• Will be responsible for the cleaning of fish processing area at the end of work day.
• Act as an all-around helper including Mechanic.
• May shuttle guest back up to lodge.
• Other duties as assigned by my supervisor.

The Engineer, is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees. Make repairs to hotel furniture and fixtures (i.e., lighting systems, televisions, ceiling tiles, patching, toilets, sinks, etc.). Preventative maintenance projects in guestrooms, restaurant, bar, kitchen, common areas and marina. Support maintenance programs. Deal with guest related concerns.

The Front Desk Manager is responsible for ensuring the operation of the Front Desk and Transportation (Shuttle) in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

The Director of Operations is responsible for continually focusing on achieving resort profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

• Focus on front office operation, including training, scheduling, daily duties, etc.
• Tour the operating departments, daily making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, M.I.D.s and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the Highgate Hotel’s budget process as required.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
• On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
• Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
• Complete required corporate training modules, and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.
• Supervise all F&B personnel.
• Respond to guest complaints in a timely manner.
• Prepare the F&B budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting.
• Monitor industry trends, take appropriate action to maintain competitive and profitable operations.
• Work with other Executive Committee members and keep them informed of F&B issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Coordinate and monitor all phases of Loss Prevention in the F&B department.
• Prepare and submit required reports in a timely manner.
• Organize and conduct department meetings on a regular basis.
• Monitor quality of service and product.
• Cooperate in menu planning and preparation.
• Ensure timely purchase of F&B items, within budget allocation.
• Oversee operations of the employee cafeteria.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure departmental compliance with SOP’s.
• Ensure the training of department heads on SOP’s, report preparation, technical job tasks.
• Attend and/or conduct departmental and hotel training (CARE, One to One), etc.
• Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
• Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
• Ensure overall guest satisfaction.

Qualifications

• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.