Retail Supervisor
Richter's Souvenir Shop


Adventure Awaits in Skagway

In historic downtown Skagway

  • spring
  • summer

Retail Supervisor

Richter's Souvenir Shop
Skagway, Alaska
$18.00 / hour
Some experience required
Start Date:
Starts in 2 months. (Apr 05, 2023)

Job Description:

As the Retail Supervisor your main goal is to manage a team of employees by providing constant feedback and communicating the company’s goal. Supervise the operation of Gift Shop; meets, greets, and assists public in selecting gifts and other merchandise; supervises staff also engaged in service to the public, selling, and assisting buyers


  • Managing the workflow of your employees. Adhere to and enforcing attendance and scheduling policies, delegating tasks assigned to you by your department manager
  • Complete daily opening and closing procedures/checklists in accordance with company policies.
  • Work as a team member to assure constant and consistent quality, service, cleanliness, and value to each customer.
  • Coordinate with management for on-the-job training of new associates. Train all new hires
  • Operate cash register and void transactions as needed while following company cash handling policies and procedures.
  • Transfer supplies and equipment between storage and work.
  • Implement product rotation based on product code dates in warehouse.
  • Resolve customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
  • Practice excellent food safety and sanitation practices and complies food standards.
  • Greet customers, initiate, and complete customer transactions quickly and accurately.
  • Prepare products quickly and accurately, while following all preparation, health and safety standards and guidelines.
  • Perform other duties and responsibilities as requested by management staff.
  • Maintain an accurate and up-to-date inventory report
  • Conducts cashiering and receipting the sale of merchandise by cash and charge transactions and performs such duties as required; maintains sales records through the Point-of-Sale (POS) software and sets profit margins to price items for sale
  • Performs related work as required

Physical Demands

  • Standing a minimum of 8 hours per day
  • Must be able to reach, bend, stoop, and occasionally lift 50 pounds
  • Must be physically able to lift heavy boxes, climb stairs, and unpack merchandise


  • Good verbal skills to communicate with guests, staff, and management.
  • Physically able to perform lift 50lbs and stand for long periods of time
  • Previous experience in food service is preferred.
  • Strong ability to multi-task
  • Works with a sense of urgency to match the business needs
  • Experience in a fast-paced environment is preferred but not necessary
  • Proven experience as supervisor or relevant role
  • Familiarity with company policies and legal guidelines of the field
  • Ability to learn a variety of job descriptions
  • Able to communicate clearly and concisely, both verbally and in writing

How to Apply

Email resume to

Contact Info