IT

IT Help Desk

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IT Help Desk

Reports to: Information Technology Director
Compensation: DOE
Employment Classification: Non-Exempt

Work Where Technology Meets the Mountains

Are you a hands-on problem solver who enjoys helping people and keeping technology running smoothly? Red Lodge Mountain is looking for an IT Help Desk team member to provide day-to-day technical support for our employees, computers, printers, network devices, phones, and point-of-sale systems.

This position is a great opportunity for someone with foundational IT experience who wants to expand their skills while working in a fast-paced and unique mountain environment. You’ll work closely with our Information Technology Manager while also providing preliminary troubleshooting and problem-solving support when the manager is unavailable.

What You’ll Do

  • Provide friendly and responsive technical support to employees.

  • Troubleshoot basic issues involving computers, printers, network connections, phones, and other peripheral equipment.

  • Install and configure workstations and printers, ensuring proper operation and network connectivity.

  • Maintain a working knowledge of the operating systems and applications used throughout the organization.

  • Monitor the status of the network and network servers and help coordinate the resolution of identified issues.

  • Learn and assist with the administration and support of the point-of-sale system.

  • Provide status updates, observations, and recommendations to the Information Technology Director.

  • Identify common user challenges and suggest training topics or resources that may improve employee confidence and efficiency.

  • Assist with maintaining technology and equipment located at mid-mountain.

  • Complete additional duties and projects as assigned.

What You Bring

Required Qualifications

  • Basic understanding of LAN and WAN network structures.

  • Ability to troubleshoot and resolve basic issues involving networks, workstations, printers, and peripheral equipment.

  • At least one year of experience in a computer-related field, preferably in a user-support or help-desk environment.

  • Strong communication and customer-service skills.

  • Ability to explain technical information clearly to users with varying levels of technology experience.

  • Ability to work independently, manage priorities, and remain self-motivated.

  • A dependable, solutions-focused approach to supporting employees and operations.

Preferred Qualifications

  • Basic understanding of business telephone systems.

  • Previous experience with point-of-sale systems.

  • Knowledge of or experience working in the ski, resort, recreation, or hospitality industry.

  • Ability to ski or snowboard, as some equipment is located in on-mountain areas. This is preferred but is not required for consideration.

Physical Requirements

While performing the duties of this position, the employee is regularly required to sit, stand, walk, speak, hear, and use a computer and other office equipment. The position requires close, distance, color, and peripheral vision; depth perception; and the ability to adjust focus.

The employee must also be able to access and help maintain equipment located at mid-mountain. This may involve traveling through snow, cold temperatures, uneven terrain, and changing mountain weather conditions. Alternative transportation or access arrangements may be available when skiing or snowboarding is not possible.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Equipment Used

  • Desktop and laptop computers

  • Printers and peripheral equipment

  • Network and database systems

  • Point-of-sale equipment

  • Multiline telephone systems

  • Standard office supplies and filing systems

  • Snow-removal equipment, including snow shovels, when necessary for safe equipment access

Work Environment

This position is primarily based in a small office environment but supports technology throughout the mountain’s operations. Team members may encounter snow, cold temperatures, and harsh or rapidly changing weather while traveling to work or accessing equipment in other areas of the mountain.

If you enjoy solving problems, helping others, and working somewhere a little more adventurous than a traditional office, we would love to hear from you.

Perks That Make the Season Sweeter

Perks are not benefits and may change based on business needs. Discounts do not apply to alcohol.

  • Complimentary season pass

  • 50% off dining at Midway, Main Lodge, and 28 Peaks

  • 10% off the Bierstube (per posted time-of-day guidelines)

  • Employee retail discounts (some exclusions apply)

  • Free summer lift access + 50% off summer dining at Bierstube and 28 Peaks

  • Reciprocity perks at other Montana resorts (availability varies)

Red Lodge Mountain is an equal-opportunity employer. We are committed to creating an inclusive workplace and providing reasonable accommodations throughout the hiring process and employment.