Rancho De Los Caballeros

Profile Jobs

Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. This Sous Chef position is an evening full-time position which includes the following:

CORE WORK ACTIVITIES

• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.

• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

• Maintains food preparation handling and correct storage standards.

• Plans and manages food quantities and plating requirements for the restaurant.

• Communications production needs to key personnel.

• Assists in developing daily and seasonal menu items for the restaurant.

• Follows proper handling and right temperature of all food products.

• Estimates daily restaurant production needs.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

• Checks the quality of raw and cooked food products to ensure that standards are met.

• Determines how food should be presented and creates decorative food displays.

Leading Kitchen Team

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Leads shift teams while personally preparing food items and executing requests based on required specifications.

• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Ensuring and maintaining the productivity level of employees.

• Ensures employees are cross-trained to support successful daily operations.

• Ensures employees understand expectations and parameters.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. 

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Empowers employees to provide excellent customer service.

• Full Benefits- (Medical, Dental, Vision, and Life).
• Vacation and Sick Time.
• Possible Employee Housing.
• Free Shift Meal.

 

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Check station before, during and after shift for proper setup and cleanliness.

• Greet the guests in a friendly and courteous manner, and explain any specials and/or restaurant promotions for guest awareness.

• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.

• Enter the order into the “Point of Sale” computer to inform the kitchen of the particulars in the order being placed.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Present the check to guest promptly.
• Practice "Teamwork" and "Clean as you go" policies.
• Supplement the bus staff help in clearing and resetting the tables.
• Perform all assigned side work to include replenishing condiments and restocking side stands.

  Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).  

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and can explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities.

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 50 lbs. through a crowded room on a continuous basis throughout shift.
• Ability to operate beverage and toast equipment.
• Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check. 

Food Server is a full time position with the following benefits:

• Full Benefits (Medical, Dental, Vision, and Life).
• Vacation and Sick Time.
• Possible Employee Housing. 
• Free Shift Meal.

Transport and clean cooking utensils and service ware in order to provide cooks, bussers, and food servers with appropriate equipment for guests' dining experience. Also, requires cleaning of physical surroundings.

• Promptly and carefully rinse soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. Physical strength and stamina are essential to this position due to the high activity level.

• Keep dish machine properly cleaned and filled with water per hotel standards.

• Ability to properly set up the pot washing station

• Clean floors, walls,  and other areas of the food service departments as directed by the Chef.

• Removal of trash throughout the shift.

• Polish silver for proper appearance.

• Clean pots and pans, and all other kitchen equipment promptly and completely so cooks can carry out their work.

• Practice "Teamwork" and "Clean as you go" policies.

 Regular attendance in conformance with the standards is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

 

SUPPORTIVE FUNCTIONS:

• Clean and dry floors to avoid slip/fall accidents.

• Provide wet floor signs when necessary. 

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Knowledge of service ware and how to maintain same in order to compliment guest experience.

• Ability to read the English language so as to fully comprehend job requests, caution notices and similar written materials.

Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin.

Experience:

No prior experience required. Prior hospitality experience preferred.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

 

 

Daily Summary of functions

Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables.

 Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.

Operate ovens, stoves, grills, microwaves, and fryers.

Monitor food quality while preparing food.

 Set-up and break down work station.

Plate food as directed and maintain station all through service.

 Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager;

Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift.

Perform other reasonable job duties as requested by Supervisors.

• Full benefits (Medical, Dental, Vision, and Life)
• Free shift meal
• Possible employee housing

A banquet captain is an individual in charge of the administration and supervision of all activities that occurs during a banquet. They are professionals in event planning, coordination, and management. It is also their work to direct and supervise staff on their various duties to ensure an enjoyable and successful banquet event. They conduct meetings to keep the staff informed on changes in the services or policy of their job and as well manage staff problems and proffering solutions immediately.

They also organize banquet setup, preserve the stock supply, and makes sure that all the policies guiding the company and environmental regulations are strictly adhered to. In addition, they ensure that all staff member handles the foods with safety measures to avoid contamination of the guests’ meals. Furthermore, they play a vital role in observing the guests and finding out when they need the banquet members’ attention for complaints, requests, or assistance as this enables them the opportunity to serve the host’s guests adequately.

Banquet Captain is answerable for the cleanliness of the event venue; therefore, they ensure that the venue is properly cleaned before and after the banquet. Also, they are responsible for checking the facilities to be used during the banquet to ensure they are in order, before the start of the event. The Banquet Captain oversees the dress code of the banquet members. They ensure that staff is properly groomed. It is pertinent that a banquet captain has good leadership skills and the ability to multitask, being able to communicate effectively with both the event host and the banquet staff on the progress of the event to ensure that the banquet runs smoothly. They also ensure that all valuable items left behind by guests are turned in for proper retrieval on the following day.

Job Responsibilities/Duties:

• Directing Event Setup staff in the setup/teardown of event for the Sonoran Room/Patio, Event Lawn, Pool Patio, etc.
• Arrive to the venue early to make sure that all lights are on & set appropriately, turn AC/Heat, unlock all doors. Arrange for the room/venue to have lights turned off and to be locked up after the event.
• Be the liaison between guest, kitchen, dining room staff, bar staff to coordinate timing of program.
• Be onsite early enough to greet group.
• Seeing to the clearing of all tables of glasses, plates, and trays and the removal of all linens
• Rearranging all the chairs around tables appropriately
• Ensuring that the questions, requests, and complaints of the guests are duly attended to.
• Observing the guests and finding out if they need something or have a query. Handling any questions, requests, and complaints of the guests are duly attended to.
• Managing banquet staff and ensuring they are well trained on the services and policies of the Ranch.
• Maintaining good communication with the kitchen staff to aid effective food and drinks distribution to guests and food should be served at a given time
• Orchestrating the event plans in due time with a good sense of coordination
• Communicating with the event host to make sure they are satisfied with the event progresses
• Working closely with the events manager, and the kitchen head to meet or even exceed the guests’ expectations for the best interest of the Ranch
• Ensuring that the food unit properly sets their counters with the appropriate meals required by the hosts for their guests and also seeing to the sharing of meals at the appropriate time
• Notifying the maintenance department of any maintenance issues that requires attention
• Reporting to the appropriate authorities of any unmet complaints from the guests and also of serious staff interpersonal conflict
• Attend weekly BEO meetings to discuss upcoming events
• Providing effective oversight for event set up and staff management, as well as working closely with Ranch Managers and guests to achieve memorable and successful events.
• Provide leadership and motivation in order to ensure synergy throughout the period of an event.
• Assign different tasks to team members and ensure assigned tasks are handled creditably.
• Oversee the event and work closely with the banquet staff. Duties to include turn on all lights & set appropriately, turn AC/Heat, unlock all doors, be the liaison between guest, kitchen, dining room staff, bar staff to coordinate timing of program. Be onsite early enough to greet group.  Arrange for the room/venue to have lights turned off and to be locked up after the event.
• Overseeing the Inventory of the Sonoran Room. Proper storage, maintenance, and security of all equipment. Making sure linen is properly handled and enough inventory on hand to handle business.
• •  

  Basic Qualifications

  • Motivated, teamwork personality
  • Excellent multitasking, organizational skills, detail oriented
  • High school diploma or GED certificate
  • A minimum of three years of working experience as a banquet captain or banquet experience
  • Flexible hours - on call, evenings and weekends
  • Experience in customer service, catering & hospitality
  • Great communication skills

  Desired Qualifications & Traits

  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy

  Physical Requirements

  • Able to lift/carry up to 50 lbs.
  • Able to bend, stretch, and twist
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length

Assist the Kids club director in the implementation of the kids club program as needed. Workers are responsible for the protection and safety of the children in their care while also providing a positive experience.

Job Responsibilities/Duties:

• Assist in planning a balanced program for group.
• Be responsible for proper care of equipment and facilities.
• Maintain daily staff- parent/ guardian relations.
• Appropriate dress and language for working with children.
• Display appropriate and mature behavior, serving as a role model for the children.
• Provide a safe and healthy environment for the children.
• Flexibility is key.

Basic Qualifications & Skills

• Experience working with children.
• Have, or be willing to obtain, CPR training.       
• Must be flexible regarding scheduling based on business demands including, weekends and Holidays as needed.

Desired Qualifications & Traits

• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

 

 

The night auditor’s job is to make sure that the hotel’s financial records from the day are accurate and balanced by comparing each department’s receipt totals to the report totals. The night auditor prints off reports for the various departments and makes sure they are put in the appropriate boxes. The auditor is also expected to assist with answering the phone and assisting guests when necessary as well as performing check ins when needed. 

 Requirements

• Previous experience with night audit preferred.
• Basic math and computer skills.
• Excellent communication skills

Job Responsibilities/Duties

• Balancing the receipts from day shift
• Handling customer requests and directing other employees and departments accordingly.
• Helping the desk agents answer phone calls and check in guests.

  Basic Qualifications & Skills

• High school diploma or equivalent
• Must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed

Desired Qualifications & Traits

• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

 

Primarily responsible to provide security and safety of the guests, staff and the hotel during night time. Is familiar and complies with the hotel standards and procedures. Also watch for unusual, illegal or dangerous activities occurring on the premises. Patrol all the areas of the property and assist guests with room access if required during the shift. 

Basic Qualifications & Skills

• High school diploma or equivalent

• Must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed
• Certified on CPR or first aid

Desired Qualifications & Traits

• Good communication skills
• Attentive to details
• Computer skills

Job Responsibilities/Duties

• Follow safety and security policies and procedures at all times.
• Patrols properties interior ground and back of the house area.
• Patrols hallways, parking lots, lobby, bars and restaurants.
• Ensures all guest room doors are closed and all public access doors are locked
• Responsible for maintaining clear and concise logs for all nightly occurrences, suspicious activity.
• Responds to guest requests quickly and courteously as reported by night staff.
• Responds to accidents, contacts EMS or administrator fist aid/CPR as required.
• Assists guests/employees during emergency situations.
• Notify appropriate individuals in the event of accidents, attacks or other incidents.
• Lock up property entrances when required.
• Maintains safety and security of guests at all time.
• Attend phone calls with proper telephone etiquette and standard greetings.
• Provide handover to the morning shift supervisor and the night check list.
• Attends any departmental meetings training as per the schedule.
• Any other duties assigned by the superior manager.

Providing excellent customer service to guests and walk-ins. They connect and understand the guests needs and refer them to the appropriate departments when necessary. The front desk receptionist role involves crafting guest experience: they check them in, assign rooms, and ensure luggage and needs are in the room and ready. They also ensure guest departures are smooth. They communicate with guests at the highest level of hospitality and integrity and accommodate guest's special requests whenever possible. This position is Full Time, and free lunch during every shift. This position is benefited with Medical, Dental, Vision, and Life Insurance.

Job Responsibilities/Duties:

• Check in guests
• Works the telephone console
• Answers questions
• Posts charges
• Distributes mail
• Gives out change
• Balance cash drawer
• Programs wake up calls
• Transfers calls
• Gives out first aid items
• Cleans living room area
• Manages lost and found
• Makes copies
• Acts as information central
• Checks guests out
• Sends faxes
• Coordinates with housekeeping
• Handles guest complaints
• Monitors pool table
• Takes items for safe keeping
• Receives packages
• Does town runs
• Arranges for guest transport
• Ships guest items out via UPS and FEDEX

Basic Qualifications & Skills

• High school diploma or equivalent                      
• Must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed

Desired Qualifications & Traits

• Previous Front desk/receptionist experience
• Prior experience with Agilisys computer system (Preferred not required)
• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

Physical Requirements

• Able to stand for long periods of time

As a hotel concierge you will assist guests with a variety of needs. The Concierge focuses on helping guests save time and ensure things are as convenient and pleasant as possible throughout their stay. We are currently hiring for a part-time evenings. 

 Requirements

• High school diploma: degree in hotel management or relevant field will be a plus.
• Must possess a professional presentation.
• Outstanding guest services skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.  

Basic Qualifications & Skills

• High school diploma or equivalent

• Must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed

Job Responsibilities/Duties:

• Responsible for greeting and welcoming guests.
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
• Understand customers’ needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Acquire intensive knowledge of premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events, excursions, transportation etc. upon request from hotel guests.
• Answer the phones and make reservations for activities, dinner transportation etc.
• Respond to complaints and find appropriate solutions.

Desired Qualifications & Traits

• Previous concierge experience
• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

 

Job Summary: 

Carefully and safely handle the luggage and baggage of the guest. Welcoming guest at the main entrance, and greeting them appropriately as per the time. Escort guests to their rooms and explain hotel facilities.  

  Basic Qualifications & Skills

• High school diploma or equivalent

• Must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed

Desired Qualifications & Traits

• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

Job Responsibilities/Duties

• Assist customers with loading/unloading luggage.
• Greet by / Use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with customer base.
• Assist guests with dining and activity recommendations
• To effectively work in a team environment
• Keeps lobby neat and tidy
• Keeps pool area clean and neat of trash and pool towels
• Makes sure coffee and water throughout the day is fully stocked
• Making sure guest requests are fulfilled
• Keeping lobby stocked with firewood
• Keeping fire going and neat on cold days.
• Able to stand for long periods of time
• Ability to understand guest inquiries and provide responses in a courteous manner
• Ability to focus on guest needs
• Ability to prioritize, organize and make good judgments
• Ability to work well under pressure
• Ability to exert physical effort in placing, removing guest luggage to and from guest room and moving guest luggage into or out of guest vehicle.
• Ability to remain stationary at assigned post for extended periods of time (Staging)
• Responsible, safe and courteous
• Ability to endure physical movements in performing job functions
• Ability to work in variable weather conditions
• Ability to ensure security of vehicles and ranch property
• Ability to maintain confidentiality of guest and ranch information
• Ability to perform assignments with minimal supervision
• Ability to work cohesively with coworkers as part of a team

Job Responsibilities/Duties

• Assist customers with loading/unloading luggage.
• Greet by / Use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with customer base.
• Assist guests with dining and activity recommendations
• To effectively work in a team environment
• Keeps lobby neat and tidy
• Keeps pool area clean and neat of trash and pool towels
• Makes sure coffee and water throughout the day is fully stocked
• Making sure guest requests are fulfilled
• Keeping lobby stocked with firewood
• Keeping fire going and fireplace are clean 

Job Responsibilities/Duties

• Keeps a detailed history of each vehicle in the fleet.
• Set up maintenance schedules.
• Establishes situational procedures for possible problems and scenarios.
• Creates and manages fleet policies.
• Assigns vehicles to drivers.
• Manages incident reports.
• Makes sure all drivers have proper credentials for airport transportation.
• Makes sure all airport vehicles are up to date with all airport regulations.
• Takes all transportation requests and puts them on the schedule.
• Follows up with guest to make sure all travel information is up to date.
• Checks on flight information on a daily basis, making sure flights are on time.

Basic Qualifications & Skills

• 2 years of driving experience
• 2 years of experience in a logistics role, along with experience in the transportation industry.
• Must be detail oriented and good at problem solving as well as posses outstanding interpersonal skill.
• Exceptional analytical abilities and organizational skills
• Knowledgeable in computer applications
• Must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed
• Maintain vehicles, assist in hiring quality drivers, and develop efficient driver schedules.
• Managing drivers so they adhere to strict schedules, safety regulations and ensuring that all vehicles are safe and meet legal requirements.
• Schedule all guest transportation requests, and assign to drivers.
• Answers all questions from guests pertaining to transportation, and ensure the transport operations are efficient, profitable, and safe.

Desired Qualifications & Traits

• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

 

The primary responsibility of a shuttle driver is to get guests in a van or car to and from sky harbor airport. While keeping a good attitude and keeping the safety of the guests as the highest priority.

Desired Qualifications & Traits

• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

Job Responsibilities/Duties

• Assist passengers in loading and unloading their luggage into the vehicle.
• Answer passenger questions in a polite and gentle manner.
• Maintain constant communication with dispatcher or manager.
• Keeping vehicle neat and making sure its in perfect working condition
• Carry out regular check on the shuttle vehicle before each days run.
• Carry out repair of minor faults and report major problems, accidents or damage to the vehicle to the dispatcher or technician.
• Obey all traffic rules and regulations

Dress in a neat and professional manner. Make sure your uniform is neat and complete each day.

Basic Qualifications & Skills

• Excellent customer service and communication skills.
• Must be able to work in a highly demanding environment also must be able to multi task and prioritize effectively while maintaining composure.
• A valid Arizona drivers license and clean driving history.
• Must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed.
• Provide Employee Housing in some cases.
• Employee meals are provided.
• Full benefits.

 

Qualified Candidates will help in providing a hospitable experience for members and guests. Rancho de los Caballeros Golf Maintenance department is a teamwork and goal oriented environment. no experience required, qualified candidates will be trained in tasks and company policies.

• Assist in set and improvement of golf course.
• Operation of small equipment, weedeaters, hedge trimmers, and backpack blowers.
• Use of Utility Vehicles. 
• Mowing of Greens, Tees, Fairways, and Roughs.
• Racking and repairing of Sand Bunkers.
• Trim trees and shrubs.
• Available to work extended hours during Golf and Holiday season.
• Valid Driver's License 
• Complete additional tasks as they arise on occasion. 

• Uniforms provided
• Employee lunch provided
• Insurance Benefits
  • Medical Benefits
  • Vision
  • Dental

Wranglers must have abundant riding skills and will be expected to take out all level rides (walk, trot and lope) on the 20,000 acres surrounding the ranch. Other corral activities include ranch rodeos, roping lessons, barrel racing lessons and team penning.

Chores such as:

• feeding
• grooming/tacking horses
• doctoring if needed
• keeping the workspace clean and tidy are part of our daily schedule. 

 

• Employees can participate in ranch activities (golf, trap shooting, archery to name a few) 2.5 days off a week (except during peak season).
• Wranglers can ride on their day off 

Los Caballeros Golf Club is located approximately 60 miles Northwest of the Phoenix AZ metro area. This elegant resort is a guest ranch that opened in 1948 and has been visited by families for generations. The ranch has always been seasonal, closing in the summer but starting in 2023 will be open year-round. The resort offers horseback riding, skeet shooting, archery, as well as tennis courts, pickleball, golf, and a spa.

The golf course opened in 1980, this classic Greg Nash/Jeff Hardin design boasts one of the only designs in Arizona to have grass from tee to green. The golf club is unique in that it offers a private membership, has a tremendous amount of resort play, and is open to the public as well. We have a variety of tournaments for our members, will do many outings for large resort groups, and several outings in the summer for local golfers.

Experience Required

PGA Associate or Member with experience in the golf industry is required. 

PGA Associate level 2+ preferred.

Golf Genius Tournament Software

Jonas POS

Benefits

• Playing and Practice Privileges
• One complimentary meal per shift
• Uniforms provided (polos/layering pieces)
• Medical/Dental/Vision/life insurance
• Great Employee Discount on Merchandise
• Possible Housing(with housing comes 3 free meals a day)

 

The Senior Sales Manager will work remote from the Phoenix/ Scottsdale area, and will be in office for specific meetings and site visits. The Senior Sales Manager is responsible for keeping in contact with existing business and soliciting new business. The DOS is responsible for all sales efforts and sales team’s efforts in relation to maintaining existing accounts, prospecting for new business, implementing new strategies for expanding current markets, regions, or niche markets. Oversees the Meetings & Events Manager, Catering/Conference Coordinator and the Conference Set Up person. Generates reports for both group & social sales. Assist the GM in development of sales plan and assists with developing special sales & marketing promotions.

Benefits

• This position comes with full benefits, which include: Medical, Dental, Vision, and Life. Vacation and Sick time start accruing on day one
• Lunch is included here on the ranch, each day worked
• Possible Employee Housing

New Business Development

• Hotel Sales experience is necessary.
• Design and Implement new strategies for bringing in new business. This will include making cold calls to prospective clients.
• Maintain & Re-qualify all prospects
• Follow up on all leads
• Give site inspections• Entertain potential clients
• Develop new accounts from regions and or markets approved by Director of Sales on approved methods.
• Continually qualify and re-qualify all new and existing accounts, follow-up all leads & inquiries for his or her designated sales area.
• Participate in Bi-Weekly Call Productivity meetings with DOS & GM- Discuss calls, lost business, possible business, leads, forecasting, etc.
• Sales call report turned into DOS/GM bi-weekly @ meeting
• Attend staff meeting and F&B meeting
• Attend Industry Trade Shows, Net Work w/local colleagues
• Quarterly Meetings with DOS to discuss current sales action plan, change in sales plan for next quarter, discuss strategy for fill need periods- letter, flyer, etc. & help implement
• Regularly monitor competitors (rates, services, facilities, incentives for planners) and help strategize to keep our property competitive
• Pro-Active thinking on any special offers/incentives to generate new business and discuss with DOS steps/costs to implement
• Keep prospect data base/files up to date
• Conduct site inspections to prospective clients
• Cold calls to agreed upon markets

Existing Business

• Maintain regular contact with all existing accounts.
• Planners contact for all DOS’s clients
• Produce agenda for Ranch staff
• Welcome client upon arrival & check on them throughout program
• Fully understand the operation of the Ranch to better serve our clients needs

Other

• Monitor sales goals
• Produce Monthly sales report
• Identifies & monitors competition
• Submit Bi-weekly sales reports to GM
• Develop quarterly sales plan
• Develop goals for sales dept.
• Participate in Staff meetings
• Work with GM & Advertising/PR firm on Marketing

 

To monitor, maintain, repair and carry out the preventive maintenance program on the hotel's heating, ventilation and air conditioning equipment.

Ensure the safe and efficient operation of the hotel's power plant including boilers, chillers, air compressors and related equipment in order to supply heat, air conditioning, steam, water and related mechanical services in sufficient quantities to meet the hotel's needs.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

ESSENTIAL FUNCTIONS:

• Respond to customer calls and complaints to correct temperature conditions in a positive, polite and timely manner. Monitor public space temperatures, making appropriate adjustments when necessary and start/stop fans as required. Interact with the Operating Engineer and assist in start-up, shut down and operation of all HVAC equipment. Visually inspect gauges, dials and mechanical equipment, make basic mathematical calculations, and move and climb on all types of uneven surfaces. Must lift objects weighing up to 100 (??) lbs. to waist height, work in extreme hot, cold and wet conditions; grasp and manipulate tools and materials, and have excellent finger dexterity. Works with refrigerants, oils, solvents and chemicals.
• Visually inspect, operate, maintain and repair HVAC equipment in the power plant and mechanical equipment rooms throughout the facility using knowledge of building mechanical systems such as water distribution, steam supply, pressure reducing stations, chiller and boiler operation. Operate fan systems and maintain temperature controls. Read blue prints and technical manuals, disassemble and reassemble equipment associated with the HVAC trade using various tools and equipment. Involves movement of heavy materials.
• Perform scheduled and non-scheduled maintenance on all heating, ventilation, air conditioning and related equipment. Identify and troubleshoot problems, make repairs as follows: replace mechanical seals, re-pack pumps and valves, replace bearings and belts and check for proper alignment, repair fan coil units, make minor sheet metal repairs, braze and solder, calibrate controls, work on pressure vessels, replace piping and fittings and maintain appropriate records of preventive maintenance and repairs.
• Following manufacturer's guidelines and recommendations for preventative maintenance of all HVAC equipment.
• Monitor, maintain and test Life Safety systems as required to comply with local fire codes. Maintain stand pipe, sprinkler and interior fire alarm systems.
• Respond to requests throughout the facility to make the necessary repairs to plumbing fixtures in a timely and courteous manner. Maintains, repairs and replaces water, steam, gas and drain piping within the facility to ensure proper operations and functions of piping systems. The HVAC Maintenance Mechanic must be familiar with piping materials, sizes, measurements and be able to thread pipe and sweat copper. Knowledge of installing PVC; no-hub, threaded, and copper pipe is necessary. This work will involve lifting and carrying materials or equipment up to 75 pounds; working in ceilings and from ladders or other uneven surfaces. The need to work in confined spaces, awkward positions, wet, unpleasant and unsanitary conditions is required.
• Maintain, repair and replace plumbing fixtures, valves and steam traps to keep equipment in working order. The HVAC Maintenance Mechanic must have considerable knowledge of plumbing systems and fixtures in order to resolve problems and make repairs. The individual must be able to use the tools required of the trade such as electric snake, threading machine and basic hand tools. Working in confined spaces and lifting of materials up to 75 pounds is required.
• Maintain grease traps and sewage ejector pits to prevent waste line blockages. The plumber will be required to keep this equipment clean and maintained on a routine basis. Chemical treatment is required to maintain these systems.
• Maintain fire standpipe, sprinkler systems and fire extinguishers throughout the facility to ensure proper working condition and fire protection in compliance with local fire codes. The individual is required to know how to recharge pressurized water extinguishers or have the ability to learn within new hire training. Lifting and carrying of fire extinguisher weighing up to 50 lbs. is required.
• Change filters on all supply air fans and fan coil units requiring the ability to grasp hand tools and adjust and maintain equipment.
• Clean ceiling diffusers, return air registers and toilet exhausts. Must climb ladders or use a lift, occasionally working at heights above 30 feet.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Ability to perform the necessary repairs to moderately complex equipment such as vacuum cleaners, toasters, lamps and small appliances on an as needed basis. Work is performed in a workshop environment and requires working at a work bench.
• Due to the nature of the business the HVAC Maintenance Mechanic may be required to do other duties and special projects as assigned by the supervisor such as assisting other trades, serve on hotel fire brigade.
• Set up/Breakdown of power and lighting equipment for exhibits, meetings and banquets. This will involve pushing, pulling and lifting of equipment and materials (up to 50 lb.) and using a man lift to reach areas (up to 30 feet) in a construction type environment.
• Assist with requests to shut off steam, water and gas supplies.
• Assist in the monitoring and maintenance of stand pipe, sprinkler and interior fire alarm systems.
• Change filters on HVAC and fan coil units.
• Monitoring and inspecting HVAC equipment on a routine basis.
• Make emergency repairs to plumbing, kitchen and other building structure when necessary.
• Monitor and treat water systems.

 

 SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Knowledge of HVAC systems including repair and maintenance and basic electric and plumbing skills.
• Knowledge of OSHA standards and MSDS guidelines for chemical use, standards and application.
• Skill in the use of hand and power tools (drills, hoisting equipment, reciprocating saw, and pressure washing equipment); dial indicators and testing equipment for air, water balancing and control calibration - pressure gauges, leak detectors.
• Knowledge of how to clean and wash chilled water and steam coils.
• Considerable knowledge of plumbing systems and equipment in order to maintain and repair plumbing operations within the building.
• Working knowledge of pressurized water extinguishers.
• Knowledge of sanitary codes.
• Knowledge of general safe operating procedures, success while performing repairs to equipment (relieving pressure before repairing pipe.)
• Skill in threading and sweating pipe.
• Skill in the use of related tools including threading machine, electric snakes, equipment for sweating, and other basic hand tools.
• Basic mathematical skill in the use of a calculator to prepare moderately complex mathematical calculations and aptitude for operation and repair of hotel equipment
• Basic English language communication skills in order to communicate with customers and co-workers, fully understand job assignments and follow manufacturer's instructions.
• Ability to work with small. delicate and sensitive parts requiring fine finger dexterity.
• Ability to push/pull, grasp, lift and/or carry supplies or equipment weighing up to 100 lbs., occasionally waist high.
• Knowledge of local fire codes, standpipe, sprinkler and interior fire alarm systems.
• Knowledge of plumbing and electricity.
• Ability to perform duties within extreme temperature ranges and high noise levels in confined spaces and in wet areas.
• Knowledge of building mechanical systems such as water distribution, steam supply, pressure reducing stations, and chiller and boiler operation.
• Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
• Ability to perform tasks while consistently bending, stooping, kneeling or standing while supporting additional weight up to 100 lbs.
• Ability to push and pull objects or materials weighing up to 500 lbs.
• Ability to climb stairs and ladders, working at heights up to approximately 30 feet, with the ability to reach, often times overhead, while standing on ladder or stairs.
• Ability to move and work throughout the hotel for the duration of the shift.
• Visual ability in order to identify and locate existing problems.

Education:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience of at least 3 years that provides the required knowledge, skills and abilities necessary to perform the duties of the position.

Experience:

At least 3 years experience as an HVAC mechanic in a complex facility.

Grooming:

All employees must maintain a neat, clean and well groomed appearance (specific standards available).

Full time position with the following benefits:

• Full Benefits (Medical, Dental, Vision, and Life).
• Vacation and Sick Time.
• Possible Employee Housing. 
• Free Shift Meal

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Assist other positions in department as needed or as directed by immediate supervisor.

ESSENTIAL FUNCTIONS:

• Operate washing and drying equipment, load and unload laundry from machines. Measure and administer cleaning agents to laundry according to product specifications.
• Monitor feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor.
• Empty the laundry chute and prepare loads for washer.
• Pre-sort and separate linen by classification and transfer by lifting, carrying or transporting to work stations.
• Run folding equipment to fold mats, blankets, towels, bedspreads, etc.
• Separate out laundry requiring mending or special stain removal.
• Clean empty hampers.
• Set the proper drying and cooling times for different types of linen.
• Clean up machines and surrounding areas.
• Stock linen room with cleaned product.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen.
• Ability to prioritize and organize work.
• Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time. Requires lifting bundles of linen weighing up to 75 lbs.
• Ability to push and/or pull wheeled carts weighing up to 200 lbs.
• Basic ability to comprehend English language sufficient to understand information such as safety labels and instructions.

• Regular attendance in conformance with the standards, which may be established by HEI Hotels from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with HEI Hotels rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

  Grooming:

  All employees must maintain a neat, clean and well groomed appearance (specific standards available).

Laundry Attendant is a full time position with the following benefits:

• Full Benefits (Medical, Dental, Vision, and Life).
• Vacation and Sick Time.
• Possible Employee Housing. 
• Free Shift Meal.

To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel.

ESSENTIAL FUNCTIONS:

• Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs. climb ladders up to 30 feet high and reach in all directions, often times overhead.
• Detailed record keeping in English is required for logs and inspection sheets.  

  In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

  Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order.

  Ability to perform all the essential functions of Shift Engineer.

   

  • Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop.

   

  SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

  The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

   

  • Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry.

   

  • Basic mechanical aptitude for operation and repair of hotel equipment.

   

  • Skill in the use of related tools (including both hand and electric tools).

   

  • Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions.

   

  • Ability to perform tasks requiring bending, stooping and kneeling.

   

  • Ability to push and pull objects or materials weighing up to 200 lbs.

   

  • Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead.

   

  • Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high.

   

  • Ability to work alone with minimal supervision.
   
  • Ability to deal with a number of problems requiring initiative and good judgement.

   

  • Ability to move and work throughout the hotel for the duration of the shift.

 

Experience:

Basic experience in maintenance trades, including electrical, plumbing, mechanical and carpentry.  Minimal (1) one year hotel experience preferred.  

Grooming:

All employees must maintain a neat, clean and well groomed appearance (specific standards available). 

Engineer is a full time position with the following benefits:

• Full Benefits (Medical, Dental, Vision, and Life).
• Vacation and Sick Time.
• Possible Employee Housing. 
• Free Shift Meal.

The Golf Shop Attendant works in every facet of the Golf Shop operation, communicating effectively and efficiently with guests, members, staff, and Golf Professionals to ensure a quality and lasting experience for all customer types.

Job Responsibilities/Duties: Answer phone calls, take tee times, operate tee sheet and point of sale system, assist customers with merchandise, have basic knowledge of product carried in the shop and be able to display salesmanship, all while displaying superior customer service. Assist the outside service team when necessary, and complete any additional tasks or duties as assigned by the Golf Professional staff.

Experience/Education: Previous experience with cash handling in a retail setting is a plus. Guest-facing experience also a plus, but will train the right candidate.

Essential Functions: Be able to stand for extended periods of time, multitask, prioritize in pressure situations, and lift packages/items up to 50lbs. in weight. Working outside for short to medium lengths is possible as well.

Golf Shop Attendant is a full time position with the following benefits:

• Full Benefits (Medical, Dental, Vision, and Life).
• Vacation and Sick Time.
• Possible Employee Housing. 
• Free Shift Meal.

• Duties
  • Provide excellent customer service to Ranch Guests, Members, and Public Players daily
  • Setup and operate the driving range
    • Keep supplies (golf balls, tees) stocked
    • Use the range picker vehicle to collect golf balls
  • Maintain bag storage room for members and ranch guests
  • Handle golf bags and clean golf clubs for all players
  • Stage/Stock/Setup golf carts daily
  • Clean golf carts daily
  • Perform other various duties as instructed by Golf Professional Staff
  • Must be able to lift 50lbs
  • Must have valid Driver’s License
• Desired Traits
  • Outgoing
  • Team Player
  • Flexible
  • Ability to work in fast-paced situations
  • Multitasking
  • Effective Problem Solver
• Compensation/Benefits
  • Part/Full Time available
  • Starting pay $13/hour
  • Full Benefits (Medical, Dental, Vision, and Life) for Full time employees. 
  • Possible Employee Housing.
  • Free Shift Meal.

Grounds

•  Have knowledge of landscaping, of both native and non-native species. Plants, trees, and turf.
• Have knowledge of the tools needed to maintain the landscape, mowers, trimmers, saws, blowers.
• Have knowledge of basic plumbing, sprinkler systems, irrigation systems. plastic pipe, galvanized pipe.
• Being physically able to work with heavy lifting or digging.
• Being physically able to work out in the elements, cold, hot, wet.
• Being able to be flexible with job duties, many times our work is not landscaping, it's furniture moving, anything that is needed.
• Being able get along with other crewmen.
• Being able to get along with other departments.
• Being on call every now and then. 

Engineering

• Have knowledge of property maintenance, buildings, plumbing, septic systems
• Roof tile 
• Electrical skills, interior and exterior 
• Plumbing skills, interior and exterior 
• Concrete skills 
• HVAC knowledge 
• Able to understand and follow a PM program.
• Drywall 
• Light construction 
• Light carpentry 
• Able to understand work orders system.
• Natural gas fixtures/fireplaces 
• Some knowledge of everyday type appliances.
• Able to use the proper power tools needed for all the above tasks.
• You need to have a set of your own every day tools, a handyman's tool bag 
• Being physically able to work with heavy lifting, digging.
• Being physically able to work out in the elements, cold, hot, wet.
• Being flexible with job duties, whatever is needed as everything may not fall under the Engineering title.
• Being able to be on call for after-hours issues, sewers, guest room problems. Could be at least 2 days or up to 3 days of an on-call rotation.
• Being able to get along with other crewmen.
• Being able to get along with other departments.

Grounds Worker is a full time position with the following benefits:

• Full Benefits (Medical, Dental, Vision, and Life).
• Vacation and Sick Time.
• Possible Employee Housing. 
• Free Shift Meal.

 

Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. This Sous Chef position is a Full-time morning position which includes the following:

CORE WORK ACTIVITIES

• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.

• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

• Maintains food preparation handling and correct storage standards.

• Plans and manages food quantities and plating requirements for the restaurant.

• Communications production needs to key personnel.

• Assists in developing daily and seasonal menu items for the restaurant.

• Follows proper handling and right temperature of all food products.

• Estimates daily restaurant production needs.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

• Checks the quality of raw and cooked food products to ensure that standards are met.

• Determines how food should be presented and creates decorative food displays.

Leading Kitchen Team

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Leads shift teams while personally preparing food items and executing requests based on required specifications.

• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Ensuring and maintaining the productivity level of employees.

• Ensures employees are cross-trained to support successful daily operations.

• Ensures employees understand expectations and parameters.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. 

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Empowers employees to provide excellent customer service.

• Full Benefits- (Medical, Dental, Vision, and Life).
• Vacation and Sick Time.
• Possible Employee Housing.
• Free Shift Meal.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Full-Time Bussers have the following benefits:

• Full Benefits (Medical, Dental, Vision, and Life).
• Vacation and Sick Time.
• Possible Employee Housing.
• Free Shift Meal.

Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Bartender is a full time position with the following benefits:

• Full Benefits (Medical, Dental, Vision, and Life).
• Vacation and Sick Time.
• Possible Employee Housing. 
• Free Shift Meal.

Part-time Bartender position also available.

Prepare breads and pastries, including preparing doughs and fillings, proofing, baking, and decorating as appropriate. Review Production sheet to understand variety of baked goods to be produced daily. Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists. Maintain kitchen logs for food safety program compliance. Keep Chef informed of excess food items for planning of daily specials. Safely and appropriately use baking and measuring tools/equipment/appliances to prepare baked foods. Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures. Check and ensure correct temperatures of kitchen appliances and food, and report issues to management. Monitor the quality of food prepared and portions served throughout shift.

Assist management in hiring, training and motivating employees. Follow all company policies and procedures, including safety and security; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals; handle sensitive issues with tact, respect, and confidentiality. Serve as a department role model or mentor. Comply with quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Pastry Cook position is a Full-time Year-round position with the following benefits:

• Full Benefits (Medical, Dental, Vision, and Life).
• Vacation and Sick time.
• Possible Employee Housing.
• Free Shift Meal.

Part-time Year-round position also available.

ESSENTIAL FUNCTIONS:

• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
• Strip and make beds, changing bed linens that may require lifting bedspreads weighing a maximum of 40 lbs.  

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and can explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities.

• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
• Ability to communicate effectively with other employees and guests.
• Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
• Push and pull vacuum throughout entire room and empty trash
• Replenish amenities, linens, and supplies in guest room.
• Visually inspect room for cleanliness and appearance and signify completion for room.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Respond in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.
• Turn in all items found in employees' working area to Hotel Lost and Found.
• Other duties as assigned such as assisting Housekeeping person when requested. 

QUALIFICATION STANDARDS

Experience:

Prefer some previous housekeeping experience.

 Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Quality is never an accident.  It is always the result of our conscious effort.  All associates, therefore, are to provide a QUALITY PRODUCT and HOSPITABLE SERVICE the first time.  This guarantees a satisfied guest who will keep returning to Rancho de los Caballeros

Full Time Employees receive the following: 

• Benefits (Medical, Vision, Dental, and Life)
• Free Shift Lunch
• Vacation and sick Time

This is a job of 80% Building Maintenance. At times you will deal with Guests and Employees. We will be building in-house and not contracting outside services. 20% will be various jobs as needed. While having a day schedule, at times you will be required to be on call.  We need an employee that will take good care of our facilities and keep it in its best shape. We are a family oriented  group here at the Ranch and we want it to show in it's appearance. We provide full Employee Benefits, Employee Housing (within guidelines) including FREE Employee Meals. 

Engineering

• Have knowledge of property maintenance, buildings, plumbing, septic systems
• Roof tile 
• Electrical skills, interior and exterior 
• Plumbing skills, interior and exterior 
• Concrete skills 
• HVAC knowledge 
• Able to understand and follow a PM program.
• Drywall 
• Light construction 
• Light carpentry 
• Able to understand work orders system.
• Natural gas fixtures/fireplaces 
• Some knowledge of everyday type appliances.
• Able to use the proper power tools needed for all the above tasks.
• You need to have a set of your own every day tools, a handyman's tool bag 
• Being physically able to work with heavy lifting, digging.
• Being physically able to work out in the elements, cold, hot, wet.
• Being flexible with job duties, whatever is needed as everything may not fall under the Engineering title.
• Being able to be on call for after-hours issues, sewers, guest room problems. Could be at least 2 days or up to 3 days of an on-call rotation.
• Being able to get along with other crewmen.
• Being able to get along with other departments.

 

Nail Technician- Current Arizona State Licensed Nail Tech or Cosmetologist. Must provide high quality manicures and pedicures while maintaining Arizona State Board of Cosmetology sanitation. Regular polish and gel polish. Hard gel available. No Acrylic nail services.  No booth rentals available. Must work weekends.

Esthetician- Current Arizona State Licensed Esthetician or Cosmetologist. Must provide high quality spa treatments such as Facials, Waxing, Peels, Dermaplaning and Hydradermabrasion. Communication during Consultations and knowledge of skincare ingredients. Product training upon hire. No booth rentals available. Must work weekends.

Spa Coordinator- Communicating with clients over the phone in a professional, clear manner. Scheduling and booking appointments for spa staff, Laundering towels and linen, cleaning and tidying the spa and making sure areas are well stocked. Upbeat and punctual. Opening and Closing spa. Must work weekends. Basic understanding of spa services/scheduling is highly recommended but not necessary

POSITION PURPOSE

Work with Ranch in planning, organizing, staffing, directing and controlling the Restaurant, Saloon and Banquet operation.  Develop maximum profits through cost and labor control.  Maintain the highest standards of quality in service to the guests, including cleanliness of guests’ rooms and associated facilities, and security for ranch patrons and employees. Direct and organize the Food & Beverage function within the ranch in order to maintain high standards of food and beverage quality, service, and merchandising to maximize profits.  Participate in total ranch management as a member of the resort Executive Committee.

ESSENTIAL FUNCTIONS

AVERAGE %

OF TIME

                

80%                            Direct and coordinate the Restaurant, Saloon and Banquet and the food and beverage operations of the ranch to ensure maximum profits, at the highest standard of service and quality, including food production, equipment use and control, banquet service, room service, beverage service, restaurant service and food and beverage purchasing.  Ensure the cleanliness of all food and beverage facilities including the restaurant, lounges, banquet rooms, storage rooms and kitchen.  Implement effective control of food, beverage and labor costs among all sub-departments.  Clearly describe, assign, and delegate responsibility and authority for the operation of the various outlets and other sub-departments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity. Participate with the chef, outlet managers, and catering and convention service managers in the creation of attractive menus designed to attract a predetermined customer market and maximize profitability of Banquet and Catering offerings.  Assist all Operations area managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion.

 

10%                            Direct the function of Operations Management and planning in conjunction with the General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling and supervising.  Ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits and control costs. Carry out all policies established by Rancho de ,los Caballeros and the General Manager 

 

5%                              Understand and participate in plans for marketing, attend Sales meetings and sales strategies along with occasionally attending Revenue meetings and understand the strategies for Revenue Management.

 

5%                              Understand and participate in the budgeting process, the balance sheet, accounts receivable, month end package, payroll and cash flow.

 

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the ranch:

 

• Maintain compliance with all local, state and federal laws and regulations.
• Participate in the development of short and long term financial and operational goods of the hotel.
• Ensure that guest satisfaction is consistently obtained and maintained. 

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

 

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
• Advanced knowledge of the principles and practices within the Food & Beverage Disciplines, including experiential knowledge for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals, employees and/or hotel guests.
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Physical Demands

 

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

 

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
• Advanced knowledge of the principles and practices within the Food & Beverage Disciplines, including experiential knowledge for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals, employees and/or hotel guests.
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
• Work tasks are performed indoors and outdoors.
• Must be able to sit at a desk for up to 3 hours per day. Walking and standing are required the rest of the working day.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability to reach other departments of the ranch on a timely basis.
• Must be able to lift up to 20 lbs. occasionally.
• Must be able to push and pull carts and equipment weighing up to 200 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

 

QUALIFICATION STANDARDS

Experience

Four to five years of employment in a related position.

 

Licenses or Certificates  

Not applicable.

 

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Pyramid standards.

 

 

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

 

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Rancho de los Caballeros rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.

 

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Summary

Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.

 

Leading Pastry Culinary Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Ensures and maintains the productivity level of employees.

• Ensures employees understand expectations and parameters.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Leads shifts while personally preparing food items and executing requests based on required specifications.

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

 

Ensuring Culinary Standards and Responsibilities are Met

• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.

• Recognizes superior quality products, presentations and flavor.

• Maintains food preparation handling and correct storage standards.

• Maintains purchasing, receiving and food storage standards.

• Supports procedures for food & beverage portion and waste controls.

• Follows proper handling and right temperature of all food products.

• Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

• Ensures compliance with all applicable laws and regulations.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

• Checks the quality of raw and cooked food products to ensure that standards are met.

• Assists in determining how food should be presented and creates decorative food displays.

 

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Strives to improve service performance.

 

Maintaining Culinary Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.

• Purchases appropriate supplies and manage inventories according to budget.

 

Supports Training and Development Activities

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Participates in training staff on menu items including ingredients, preparation methods and unique tastes.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures property policies are administered fairly and consistently.

• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.

Reports to: Clubhouse Manager and MOD

 Job Summary: Responsible for providing food and beverages to players on the course, in addition to various requests from the Clubhouse that golfers may need during their round. Members should receive professional, prompt and friendly service throughout their golf round.

Job Tasks and Duties: Includes, but, not limited to:

• Clock in on time. Follow proper procedures for bad weather conditions • Must be in clean, neat uniform, and wear visible name tag at all times.

 Hair past collar length must be restrained. No gum chewing while on Club property.

• Make sure Pro Shop desk has your cell phone number

 Perform daily opening and closing inventory. Inventory sheets must be dated, signed and turned in with closing paperwork.

• Must check with F& B Manager before leaving the property. Maintain an inventory sheet that reflects daily sales. Ensure the chits are closed to the correct Member.
• Check expiration dates on food and beverage products in beverage cart storeroom. Rotate and organize products and inform management to order new product when necessary based on par levels. Confim cart is fully operational before starting rounds, (gas, air in tires, oil etc.).
• Park and hose down cart at the end of the shift. Carts must be kept clean at all times. • Must have knowledge of proper golf course etiquette.
• Serve alcoholic beverages in accordance with Arizona law. Keep beer coolers and snack boxes clean and organized.
• Must be available to work on major holidays. • Must attend beverage cart training classes. • Follow all Safety guidelines

At all times, the accounting Clerk will have the responsibility for the completion of the duties.  He/she may, from time to time, be called upon to perform any additional duties as needed.

JOB REQUIREMENTS

• Yearly Audits
• Daily Revenue Reports
• Cash Handling

• Full-Time Employees receive Full Benefits
• • Medical
  • Dental
  • Vision
  • Life

• Vacation and Sick Time
• Free Shift Meal