Overnight Front Desk Agent Role NOW OPEN!
Park City

Ski 100 Days This Winter - Work Nights!

Hospitality Industry, Career Growth Opportunity, Great Team!

Year-round

Overnight Front Desk Agent Role NOW OPEN!

Park City
Location:
Park City, Utah
Experience:
No experience required
Start Date:
Job starts immediately! (Aug 30, 2018)

Park City Resort - Voted Park City’s Best Place to Work with over 20 employees by the Park Record 2018 People’s Choice Awards!

Looking for a position with unbeatable work-life balance?  Apply here for our Overnight Front Desk Agent position, where you can work nights and keep your days wide open to enjoy all that Park City has to offer!  Join our amazing team at the newly renovated Grand Summit Hotel, a Rock Resort property, at the heart of Canyons Village in Park City.

We're seeking a Part-Time Year-Round employee who is interested in growth opportunities, as this position may become Full-Time Year-Round based on business volume.  Enjoy perks such as a Free Epic Pass for yourself & your dependents (includes full access to mountain activities in the summer, and serves as your ski pass in the winter), hotel, restaurant, and retail discounts, free leadership & career development classes, and so much more!

 

Responsibilities Include, but are not limited to:

- Provide superior service to our customers (internal and external) at all times.
- Check-in guests at the front desk, confirming and entering appropriate information by asking for an ID and credit card.
- Check guests out, and ensure billing is correct; Take payments, post charges, enter amounts into computer, and balance accounts at the end of each shift.
- Run various computer reports at the beginning and end of each shift.
- Answer a variety of questions from guests, and handle routine problems.
- Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes.
- Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes.
- Be knowledgeable about Owners and Owner Services program such as RCI and Space A reservations.
- Maintain knowledge of daily activities in and around the hotel, resort and Park City area.
- Handle emergencies that arise when on duty alone, notifying appropriate personnel.
- Be knowledgeable about the Grand Summit, Silverado, Sundial, and Double Tree hotel amenities and lay-out.
- Assist in general maintenance and inventory of Front Office equipment and supplies.
- Maintain cleanliness of the Front Desk, PBX, and reception area.
- Assist Bell and Valet when appropriate.
- Perform other tasks as assigned.

 

Qualifications:

- High school plus diploma - required.
- At least one year of relevant clerical experience - required.
- Basic typing skills with computer data entry experience - preferred.
- Basic reading, spelling, and math skills - required.
- Ability to stand for extended periods of time - required.
- Ability to converse clearly and comfortably with many different types of people - required.
- Able to deal courteously and efficiently with customers and other company personnel - required.
- Must be willing to work weekends and holidays - required. 
- Ability to learn a variety of information about the company’s lodging and recreational facilities, packages and services, as well as general information about the area - required.

Contact Info