Retail Clerk

To offer superior customer service while selling merchandise and assisting management in merchandising, understanding inventory control, special events and daily tennis operational duties.

Essential Duties and Responsibilities:

Sales Duties:

• Assist customers with purchases in a courteous, cheerful and helpful manner.

• Know product features and benefits to promote multiple selling and up selling

• Acknowledge all customer upon entrance into each shop and utilize name 3 times

• Understanding all aspects of the POS. Open, close and process transactions accurately and timely

• Open shop on time and have a neat and stocked store daily.

• Shops should be clean and straightened before leaving each evening or shift.

• Check in new merchandise accurately. Put out new merchandise immediately and neatly while back stocking excess.

• Re-stock merchandise daily and continuously refold, straighten, and maintain the store’s appearance on the floor, cash counter and back stock at all times.

• Dust and clean shop daily and weekly and as needed.

• Be alert to store’s inventory on a daily basis and report low stock to appropriate manager

Tennis Duties:

• Assist customers with booking courts and lessons.

• Assist with all organized tennis functions when needed.

• Process daily tennis lesson reports.

• Assist Director of Tennis and Tennis Staff with office duties.

• Assist Director of Tennis in record keeping and buying of tennis clothes

• Answer the phone in a polite and professional manner.

Supportive functions:

• Assist in accurate inventory taking.

• Change and maintain in store and window displays every 2 weeks.

• Refer customers to other shops.

Qualifications:

• Strong selling skills.

• Outstanding communications skills.

• Flexible and must be a team player.

• Create rapport with customers.

• PC Skills to understand our POS system (golf pro), ability to make store signage, on line sales. ( Microsoft Excel and word)

• Basic math skills regarding counting money, giving change and balancing end of day reports. ( only Gift shop has money and needs balancing)

• Be able to multi – task

• Should be able to work in a fast paced environment at times.

Education and/or Experience:                                            

• High school education

• Previous retail sales experience helpful

Language Skills:                                           

Must be able to fully comprehend the English language fluently (read and write) in order to communicate with co-workers and fully understand job assignments.