Food Services Supervisor

North Cascades Institute

The Food Services Supervisor provides leadership within the kitchen environment, supports the Chef/Manager and plays a key role in maintaining the exceptional standard of meal service that the Environmental Learning Center is known for. This role models professionalism and standards established by the Chef/Manager to other kitchen staff during work shifts and assists in training and directing kitchen staff during the peak season. This person collaborates frequently with the Chef/Manager to shape the kitchen environment and to offer suggestions for improving daily operations. The Food Services Supervisor also assists in developing and implementing the Foodshed Program, the Institute’s initiative to incorporate local, organic products in the operation of the Learning Center.

Qualifications

Required

• At least 2-3 years of professional food service experience that includes the following:
  • Catering and/or institutional style of food preparation.
  • Maintaining cleanliness and function of foodservice facilities and equipment.
  • Placing food orders and maintaining inventory.
• Minimum 1 year experience supervising staff in a restaurant or institutional food service setting.
• Valid Washington State Food Handlers Permit and thorough knowledge of food safety practices.
• Ability to take initiative and prioritize tasks with exemplary time management and problem-solving skills.
• Ability to receive respectful critical feedback with willingness to make efforts towards growth and improvement in areas identified by Chef/Manager.
• Ability to interact with a diverse clientele including school children.
• Ability to lift 50 pounds occasionally and walk over uneven terrain.
• Valid driver’s license and driving record check must have no more than one moving violation in the past three years, no DUI, reckless driving or serious moving violations, etc.
• Final offers of employment are contingent upon the successful completion of a background check that may include employment history, national criminal background check, national sex offender registry search and a driving history check.

Preferred

• Previous food service experience at other residential learning centers, camps, schools or similar facilities.
• Interest in organic, local, and slow food.
• Recycling, composting and waste handling experience.
• Previous experience preparing diverse, health-conscious meals for children and adult groups (up to 80 at a time), including foods that incorporate fresh, local and/or organic ingredients.
• Current certification in basic first aid.

Responsibilities

Kitchen Operations

• Prepares meals on a daily basis, served buffet-style.

• Collaborates with kitchen staff to create age-appropriate menus for children in overnight programs (primarily weekdays) using recipes for consistency, cost control and appealing servings avoiding unnecessary waste.
• Collaborates with kitchen staff to create menus for adults in overnight programs (primarily weekends) that range in price, options, quality and service levels.
• Integrates local, organic food in the kitchen menu.
• Provides administrative support as necessary to the Chef/Manager through inventory management, placing food orders, and coding invoices for payment approval.
• Responsibility for cleanliness and organization in the kitchen, dining hall, and storage areas. Trains other kitchen staff using practices established in collaboration with Chef/Manager.
• Trains and oversees kitchen staff in their food preparation tasks.
• In conjunction with the Food Services Manager, establishes and maintains all health and food safety standards and procedures consistent with applicable food safety regulations. Assists in the development of ongoing health and food safety training programs and ensures that all employees maintain necessary credentials.
• Monitors ware-washing program.
• Works together with the Chef/Manager to ensure efficient and high-quality food service.
• Uses independent judgment and discretion in making important decisions. Consults with Chef/Manager regularly to ensure unified direction in leadership.
• Resolves customer complaints, disputes or grievances while providing excellent customer service and sensitivity to participant needs.
• Actively participates in the recycling program, composting, use of green materials, and local products as related to foodservice.

Other

• Collaborates with the Chef/Manager to relay any issues with Salesforce (participant information database) or the communication of food service information from NCI staff.
• Contributes to the development of NCI’s Foodshed Program.
• Responsible for coordinating with Chef/Manager and driving Institute vehicles for farm and product pickups.
• Performs other duties as assigned by the Chef/Manager.
• Actively works to create a positive workplace environment.

Equity, Diversity, and Inclusion

• Seeks to recruit, hire and support a diverse workforce.
• Support programs that are welcoming to and supportive of a diverse audience.
• Supports and actively contributes to the Institute’s Equality, Diversity, and Inclusion initiatives.
• Support equity initiatives at North Cascades Institute and actively contributes as a community of belonging that is welcoming and accessible to everyone. Develop a personal equity, diversity, and inclusion related goal(s) and track progress towards your goal(s) with your supervisor.

Work Environment

• Willingness to commute to and work in a remote National Park including experiencing snow-covered roads, avalanches, wildfire, smoke, wild animals, and flooding.
• This job operates in an indoor kitchen environment. This role routinely uses standard kitchen equipment such as stoves, freezers, dishwashers, knives, etc.

Compensation

Pay rate is $22.00 - $25.00/hour. This is a regular, full-time, non-exempt position subject to a possible winter furlough (unpaid) of one to two months.

Bonus - North Cascades Institute is pleased to offer bonuses for this Food Services Supervisor position. An employee who successfully works for one month of employment from their start date will be eligible for a $500 Sign On Bonus. If the employee works until the end of Fall 2023 programming on December 15, 2023, they will be eligible for a $1500 Season Completion Bonus.

We offer a competitive compensation package. Benefits include the following:

• Sick Leave – 8 hours per month
• Vacation Leave – 10 days per year one. Positions with furloughs may accrue less than 10 days
• Holiday Leave – 12 days maximum per year
• Service Days – 2 days per year
• Other paid time-off such as family leave, pregnancy leave, bereavement leave, etc.
• Medical/dental insurance, long and short-term disability insurance, tax-deferred annuity and contribution retirement plan
• Yearly stipend to participate in Institute programs.

Benefits are prorated for employees working less than 40 hours per week.

Housing

Good quality housing is available through the Institute for $350/month, considerably below market rates. Private rooms in shared houses are sometimes available, but not guaranteed. In some cases, roommates in shared rooms may be required, at $175/month. The Institute has housing available in Marblemount or at the Learning Center on Diablo Lake. Smoking is not allowed in housing, during programs, or on the Institute’s campus. Pets are not allowed in the Institute’s campus housing, but a few rooms in one of the Marblemount houses allow for pets.

Start Date

As soon as possible