Member Concierge

Moonlight Basin

“We Want Seasonal Changemakers!”

Is that you? At Moonlight Basin our Mantra is Motivation, Opportunity, Organization, Leadership, Integrity, and Teamwork. We offer our “changemakers” an inclusive, rewarding, fun, work environment, with endless opportunity to provide the highest levels of service and experience positive teamwork.

Whether it’s winter or summer, Moonlight Basin is something you won’t soon forget! The mountain scenery, direct access to the finest downhill skiing that Big Sky Resort has to offer, cross-country skiing, snowshoeing, snowmobiling, hiking, golf and so much more all add up to the perfect place to work and the perfect place to enjoy Montana.

SUMMER SEASON starts May 26 and ends September 30, 2023 (Start and end dates are flexible.)

MEMBER SERVICES CONCIERGE 

A Member Services Concierges greets members and their family and guests, answer questions, and provide information about dining, amenities, services, activities, and events ensuring members and their family and guests have a seamless stay at the club. The Member Service Associate is responsible for providing exceptional customer service, while striving for the highest of standards to provide members and their family and guests with a memorable experience.

WHAT YOU WILL DO: 

Initiates interaction with members and guests to obtain and disperse information. 
Creates and maintains information on all activities, events, and food & beverage offerings to provide comprehensive, accurate, and timely information to members and guests. 
Seeks most efficient way to meet member expectations. 
Creates itineraries for members, guests, and prospective members during their visit. 
Interfaces with other departments to meet member and guest requests. 
Responsible for charging services and creating member profiles using a club management system. 
Answers member, guest, and interdepartmental inquiries by telephone, email, and mail.
Evaluates needs and assists with inquiry or directs inquiries to the proper department in a timely manner. 
Assists Member Services Manager with written collateral to describe programs, activities, and events at the Club and in the community. 
Assists with operations within the Member only areas at all outlets.   

KEYS TO SUCCESS:

High School diploma or GED, college coursework or degree preferred
Previous experience in the hospitality industry is preferred. 
Exceptional interpersonal skills for interfacing with members, guests, and staff. 
Computer literate with knowledge of Microsoft Word, Excel, PowerPoint, Outlook. 
Ability to make sound, common sense, and rational decisions in performance of duties. 
Must be available to work all shifts, including weekends, holidays, and overtime during peak periods. 
Must comply with Moonlight Basin's grooming and uniform policies. 
Must be available to work the entire winter season-December through Mid- April. 

BENEFITS OF EMPLOYMENT:

An End-of-Season bonus and Employee Appreciation Bonus (if you work four (4) months), daily employee meals, discounts on retail items, end-of-season employee celebration, tuition reimbursement, employee housing in Big Sky, and free transportation to Moonlight from employee housing and Bozeman daily. 

Moonlight Basin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.