Louisville South KOA

Profile Jobs

The Maintenance Engineer (ME) is responsible for the general maintenance, operation and upkeep of the campground buildings, facilities, equipment, and grounds. They will commonly work with a team to ensure all aspects of the campground are clean, safe, and well-maintained and in good working order. The ME will use technical skills to troubleshoot and repair machinery, electrical systems, and other equipment. They also use technical skills to read and interpret technical manuals, blueprints and other documents related to their work. The ME will perform general carpentry, electrical, painting, and plumbing work and install new fixtures, equipment, and appliances as needed. They are also responsible for conducting the preventative maintenance program, handling guest requests and other work orders as assigned in a safe and efficient manner.

REPORTS TO

Maintenance Engineering Lead or Property Engineer

SPECIFIC DUTIES

• Perform carpentry, electrical, plumbing, and maintenance/repairs to campground buildings, facilities, equipment, vehicles, and grounds as directed by the engineering supervisor.
• Comply with all KOA, federal, state, and local safety programs by adhering to established guidelines in the operation and storage of various equipment, tools and chemicals.
• Maintain compliance with preventative maintenance program through regular inspection of facilities, buildings, cabins, vehicles, and equipment.
• Inspecting equipment to ensure proper functioning of heating, cooling, ventilation, plumbing, electrical systems, etc.
• Troubleshooting problems with equipment to determine the cause of failure and determine the best solution for repair or replacement.
• Installing new fixtures, equipment, and appliances as needed.
• Safe operation of swimming pool and aquatic water features by maintaining proper pool chemistry while safely handling all pool chemicals.
• Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
• Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.
• Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity.
• Maintain property by following the quality assurance manual.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Campground buildings, facilities, and grounds are well maintained and fully operational.
• Projects are completed properly, safely and timely.
• Use of safe work practices for a secure work environment for staff and campground guests.

JOB QUALIFICATIONS

• Basic knowledge of electrical and plumbing equipment and installation
• Basic knowledge of chemical properties, handling and usage
• Basic knowledge of propane and gasoline dispensing
• Ability to work nights, weekends and holidays
• Capable of working independently and as part of a team

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
• Must be able to operate various loud and vibrating maintenance tools and equipment
• Ability to stand for long periods of time.
• Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
• Able to work inside and outdoors and in various climates

COMPENSATION
* Hourly Rate: $11
* On-call availability, Night Host
* Full benefits package available after 60 days (if working 32 hrs. weekly or greater)
* Back-In FHU, 30/50 AMP Site
* Site Rent: $80.55 per pay period for single or $40.27 per pay period of couple sharing rent (both working)
* KampStore Discount, Columbia Employee-Only Store (50% Discount), Partner Restaurant Discounts
* Propane at Cost
* Partner jobs available in: housekeeping, front desk, maintenance

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

ABOUT LOUISVILLE SOUTH KOA HOLIDAY
We are a staff that provide fun and camping on over 60 acres in South Louisville located on the Salt River. We ensure our guests have a great experience from the warm welcome when they arrive and every moment throughout their stay. To achieve this, we have the very best team, always find ways to improve and look for team players to join us in this endeavor. When possible, we cross train our staff to help between various departments to create even greater collaborative work. To learn more about the campground visit: www.louisvillesouthkoa.com.

• 4 Deluxe Cabins: 2 bedrooms, 1 bathroom, kitchen
• 7 Camping Cabins: 1 bedroom rustic accommodations
• 207 RV and Tent Sites
• 2 Bathroom/Shower Houses
• Guest and Commercial Laundry
• Swimming Pool, Pocket Park with Games, Jumping Pillow, Dog Park, Kamp Store, Office, Recreation Activities  

ABOUT KAMPGROUNDS OF AMERICA, INC.

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada including a mix of franchised and company-owned properties. KOA has approximately 90 employees at its corporate headquarters in Billings, Montana, and 1200+ across its locations. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and progressive.

The owned and operated assets of KOA (OAK) is a division of KOA, Inc.’s overall operations and is rooted in the mission and values of KOA. The current OAK portfolio consists properties in the United States and in Canada.

The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.  They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

REPORTS TO

Guest Services Lead, Guest Experience Supervisor and/or Assistant General Manager

SPECIFIC DUTIES

• Greet and welcome all guests approaching the front desk in accordance with KOA standards.
• Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
• Prepare reports as required, relating to shift check-list, and down-time reports.
• Answer inquiries from guests regarding campground amenities and local attractions.
• Fully comprehend and be able to operate all relevant aspects of the campground property management system.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be familiar with all in-house groups.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
• Notify management of any pertinent information related to daily shift activities.
• Maintain high standards of professionalism, customer service, quality and cleanliness.
• Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
• Increase revenues through up-selling strategies and profitability of ancillary income.
• Maintain health standards and ensure guests and team members are in a safe and secure environment.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Demonstrates positive attitude with guests, management, team members and vendors.
• Consistent maintaining of arrivals, departures and campground census reports.
• Attention to detail when handling reservations and/or registering guests.
• Promotion of ancillary revenue streams.
• Meet Quality Assurance standards.

JOB QUALIFICATIONS

• High School Diploma or equivalent
• Hear and speak the English language fluently
• Strong decision-making ability
• Excellent communication, collaboration, and delegation skills with ability to manage confrontation
• Strong working knowledge of operational procedures
• Comfortable in a fast-paced and high-pressure environment.
• Motivated, goal oriented and results driven
• Ability to maintain confidentiality
• Able to work nights, weekends, and holidays
• Valid driver’s license

PHYSICAL REQUIREMENTS

• Ability to stand for long periods of time.
• Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
• Able to work inside and outdoors and in various climates.

COMPENSATION
* Hourly Rate: $11
* On-call availability, Night Host
* Full benefits package available after 60 days (if working 32 hrs. weekly or greater)
* Back-In FHU, 30/50 AMP Site
* Site Rent: $80.55 per pay period for single or $40.27 per pay period of couple sharing rent (both working)
* KampStore Discount, Columbia Employee-Only Store (50% Discount), Partner Restaurant Discounts
* Propane at Cost
* Partner jobs available in: housekeeping, front desk, maintenance

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

ABOUT LOUISVILLE SOUTH KOA HOLIDAY
We are a staff that provide fun and camping on over 60 acres in South Louisville located on the Salt River. We ensure our guests have a great experience from the warm welcome when they arrive and every moment throughout their stay. To achieve this, we have the very best team, always find ways to improve and look for team players to join us in this endeavor. When possible, we cross train our staff to help between various departments to create even greater collaborative work. To learn more about the campground visit: www.louisvillesouthkoa.com.

• 4 Deluxe Cabins: 2 bedrooms, 1 bathroom, kitchen
• 7 Camping Cabins: 1 bedroom rustic accommodations
• 207 RV and Tent Sites
• 2 Bathroom/Shower Houses
• Guest and Commercial Laundry
• Swimming Pool, Pocket Park with Games, Jumping Pillow, Dog Park, Kamp Store, Office, Recreation Activities  

---

ABOUT KAMPGROUNDS OF AMERICA, INC.

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including a mix of franchised and company-owned properties. KOA has approximately 90 employees at its corporate headquarters in Billings, Montana, and 1200+ across its locations. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and progressive.

The owned and operated assets of KOA (OAK) is a division of KOA, Inc.’s overall operations, and is rooted in the mission and values of KOA. The current OAK portfolio consists of campgrounds in the United States and Canada.

Housekeepers are responsible for the overall cleanliness of the campground including the public space areas and all accommodations according to standards.  All areas should be efficiently cleaned within the allotted times while providing great guest service.

SPECIFIC DUTIES

• Perform the daily, weekly and monthly cleaning programs for specific buildings and facilities as outlined by immediate supervisor or manager.
• Use appropriate cleaning chemicals on appropriate items and only as trained. Do not mix chemicals together or use straight out of original bottle.  Must use appropriate safety measures such as gloves.
• Be aware of blood borne pathogen procedures and contact supervisor when needed.
• Bring all lost and found items to main office with cabin number and date on them. If it is something valuable, it needs to be given directly to a housekeeping supervisor to ensure it is locked up immediately.
• Provide excellent and friendly guest service by being attentive, responsive and helpful to all guests needs.  Greet the guests at every opportunity by demonstrating a friendly welcome. 
• Present a positive impression with a well-groomed appearance, smiles and proper KOA uniform and name tag.
• Submit a list of supplies (i.e., toilet paper, paper towels, garbage bags, cleaning supplies and equipment, etc.) that need to be replenished on an as-needed basis to your immediate supervisor or manager.
• Report all broken or damaged items within all KOA buildings, facilities and premises via a maintenance slip.
• Report all customer problems, requests or complaints to campground manager or your supervisor and follow-up to resolve the issue if possible.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

REPORTS TO Housekeeping Manager and/or Housekeeping Supervisor

EXPECTED RESULTS

• Very clean and well-maintained campground buildings that are completed in an efficient timely manner.
• Achieve Net Promotor Score that reflects satisfied happy guests as related to the cleanliness of the campground and attentiveness of housekeeping staff.
• Friendly greeting, smiles and professional attitude dedicated to serving the needs of our guests.
• An attitude that demonstrates cooperation and team spirit with all staff members.
• Timely reporting of all guest concerns and requests, as well as, follow-up and corrective action on the areas under the team member’s capabilities.
• Using safe work practices to avoid accidents of both guests and team members. 

JOB QUALIFICATIONS

• Basic reading abilities
• Bilingual is a plus
• Must be able to operate a golf cart
• Ability to work under wet and slippery conditions
• Basic knowledge of safety procedures including chemical properties, handling, and usage
• Must be able to work nights, weekends and holidays 

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
• Able to push and/or pull approximately 200 pounds
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Requires the use of hands/fingers to handle or feel
• Long periods of standing, bending, kneeling and walking
• Able to work inside and outdoors frequently and in various climates
• Capable of moving safely over uneven terrain 

COMPENSATION
* Hourly Rate: $11
* On-call availability, Night Host
* Full benefits package available after 60 days (if working 32 hrs. weekly or greater)
* Back-In FHU, 30/50 AMP Site
* Site Rent: $80.55 per pay period for single or $40.27 per pay period of couple sharing rent (both working)
* KampStore Discount, Columbia Employee-Only Store (50% Discount), Partner Restaurant Discounts
* Propane at Cost
* Partner jobs available in: housekeeping, front desk, maintenance

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

ABOUT LOUISVILLE SOUTH KOA HOLIDAY
We are a staff that provide fun and camping on over 60 acres in South Louisville located on the Salt River. We ensure our guests have a great experience from the warm welcome when they arrive and every moment throughout their stay. To achieve this, we have the very best team, always find ways to improve and look for team players to join us in this endeavor. When possible, we cross train our staff to help between various departments to create even greater collaborative work. To learn more about the campground visit: www.louisvillesouthkoa.com.

• 4 Deluxe Cabins: 2 bedrooms, 1 bathroom, kitchen
• 7 Camping Cabins: 1 bedroom rustic accommodations
• 207 RV and Tent Sites
• 2 Bathroom/Shower Houses
• Guest and Commercial Laundry
• Swimming Pool, Pocket Park with Games, Jumping Pillow, Dog Park, Kamp Store, Office, Recreation Activities  

---

ABOUT KAMPGROUNDS OF AMERICA, INC.

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality.   KOA has 525+ locations across the United States and Canada including a mix of franchised and company-owned parks.   KOA has approximately 90 employees at its corporate headquarters in Billings, Montana, and 1200+ across its location.  Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and progressive.