Food and Beverage Manager
Lone Mountain Ranch

Professional Opportunity in Big Sky Montana at Lone Mountain Ranch

Lone Mountain Ranch

Year-round

Food and Beverage Manager

Lone Mountain Ranch
Location:
Lone Mountain Ranch & Cross Country Ski Center, Montana
Wages/Pay:
$1.00 / hour
Experience:
Previous experience required
Start Date:
Job starts immediately! (Nov 15, 2017)

The F&B Manager is to manage; growth, profitability, safety, quality, training and operations of the Horn & Cantle Restaurant and Saloon. The F&B Manager has the primary responsibility to consistently deliver a superior guest experience, maintain a high staff morale, provide supervision and direction to the Horn & Cantle team, while meeting or exceeding all service standards.

http://www.hornandcantle.com/

  • Minimum of 3 years of management experience in an upscale restaurant environment.
  • Superior leadership and guest service skills.
  • Superior communication skills, verbal and written.
  • Must have observational skills which demonstrate an ability to anticipate the needs of guests and team members alike.
  • Excellent troubleshooting and problem-solving ability.
  • Competent computer skills (MS Office) and proficiency with property PMS systems.
  • Provide leadership and supervision to staff ensuring a high quality of performance.
  • Recruit, train, manage and maintain performance standards for Horn & Cantle Front of the House team.
  • Ensure all employees are provided clear and concise work instructions, and that all Managers and Supervisors understand performance requirements.
  • Continuously evaluate front of the house staff performance with recommendations to improve guest experience and further efficiencies.
  • Ensure service standards are communicated to team and followed daily.
  • Ensure all dining experiences are reflective of the goals outlined by Management.
  • Develop and implement SOPs as needed to continuously improve performance and achieve new levels of guest satisfaction.
  • Prepare and forecast budgets with a focus on increasing topline revenue balanced by efficient cost controls.
  • Promote customer relations and successfully resolve all party’s complaints or claims to their maximum satisfaction.
  • Ensure that all information is recorded in POS system, OpenTable, and all PMS software utilized to maximum potential.
  • Manage the liquor, beer, wine, china, glassware and Horn & Cantle supply inventories.
  • Manage budget, coding and approving invoices in a timely manner, reviewing performance to budget monthly with Executive Chef, AGM, and Director of Finance/HR.
  • Submit all required reports and paperwork; including, but not limited to, time card and invoice approval, and ensure employees compliance with same in a timely and accurate manner.
  • Proactively finding cost savings in budget, and adjusting budget as necessary for variances so expenses come in at or below budgeted.
  • Manage and develop relationships with vendors, including setting expectations with vendors, processing vendor invoices promptly and ensuring the best value available (best price for the service or product supplied).
  • Liaison with the AGM, General Manager and Executive Chef to maintain the agreed upon direction to preserve a high staff morale, achieve higher levels of productivity, greater efficiencies, and improved cost controls.
  • Attend and participate in all Lone Mountain Ranch management meetings as requested by AGM and GM.
  • Conduct weekly meetings with the AGM and Executive Chef providing updates, including schedule changes, complaints, risk management concerns and incidents.
  • Develop and maintain good working relationships with local community and all concierge services and community businesses.
  • Coordinate with all departments at Lone Mountain Ranch to achieve highest levels of guest service and staff morale.
  • Ensure that the dining room, saloon, FF&E and all equipment is thoroughly cleaned on a regular schedule.
  • Coordinate with the AGM and Private Events Manager to execute conference, group and event setup in a timely and professional manner fulfilling as outlined by BEO, with all necessary accessories, displays, any required equipment and banquet arrangements.
  • Work in coordination with all team members to provide 100% coverage of internal and external phone and email communications during business hours.
  • Ensure all OSHA and safety standards and requirements are met and maintained.
  • Encourage guest reviews on Social Media and respond to reviews on Social Media.
  • Approach challenges with a proactive and solutions based approach.
  • Develop management backup for areas of responsibility in case of absence.
  • Must be able to lift 40 pounds and frequently travel up and down stairs.
  • Other duties as assigned

Performance Expectations

  • Adhere to all policies and procedures of Lone Mountain Ranch.
  • Receive positive guest feedback showing ability to provide exceptional customer service.
  • Receive positive crew feedback showing an ability to manage staff appropriately and work well with others.
  • Proactive recommendations for additional revenue opportunities.

The job description works in concert with the Employee Handbook. The duties and tasks of this position include, but are not limited to the following.

This position reports directly to the AGM.

  • Adhere to all policies and procedures of Lone Mountain Ranch.
  • Receive positive guest feedback showing ability to provide exceptional service, and experience.
  • Receive positive crew feedback showing an ability to manage staff appropriately and work well with co-workers.
  • Manage responsibilities within budget showing proactive recommendations for cost savings and efficiencies through periodic recaps with the Executive Chef, AGM, and GM.

How to Apply

Send Resume to HR@lmranch.com

Contact Info