North Cascades Lodge at Stehekin

Profile Jobs

JOB SUMMARY

The Concierge is responsible for creating guest loyalty by providing exceptional service when assisting guests, including arranging dining/show reservations, spa/salon appointments, floral orders, directions, special requests, and providing general information. 

ESSENTIAL FUNCTIONS

• Promote the property’s amenities by informing guests on the unit’s restaurants, spa/salon services, gift shop, pool, etc. 
• Professionally engage and interact with guests, presenting a friendly and approachable demeanor and willingness to help.  Ensure complete guest satisfaction at all times.  Tend to guests’ requests prior/upon arrival, and throughout stay.  Handle guests’ complaints and solve them according to customer service standards. 
• Strictly enforce the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with unit and company’s policies. 
• Provide directions and suggestions for guest activities. Make reservations when necessary. 
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.  Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Maintain awareness of safety issues, and report them immediately to your manager.      

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED preferred.
• Previous experience in customer service.
• Demonstrated talent for interacting with a wide variety of people.  Second language preferred. 
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Basic math skills and the ability to operate basic office equipment. 
• Exceptional customer service abilities; actively looks for ways to assist guests and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.
• Ability to stand for the entire work day.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a customer service environment.
• Physical attendance in unit to perform duties.

JOB SUMMARY

The Cook assists the Chef or General Manager by preparing, cooking, and serving food.

ESSENTIAL FUNCTIONS

• Prepare and cook food items according to recipes, daily menus, and supervisor instructions. 
• Clean and inspect kitchen equipment, kitchen appliances, and work areas in order to ensure cleanliness and functional operation.
• Operate food station, including performing station checklist, temperature log, counter meeting, and signage. 
• Requisition food supplies, kitchen equipment, and appliances, based on estimates of future needs.
• Monitor menus and spending in order to ensure that meals are prepared economically.
• Maintain awareness of safety issues, and report them immediately to your manager.

For a full job description and to apply click here: https://guestservices.csod.com/ux/ats/careersite/4/home?c=guestservices&state=wa&city=stehekin#/requisition/3445

JOB SUMMARY

The Food & Beverage Manager is responsible for all aspects of unit operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The Food & Beverage Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level.  The Food & Beverage Manager motivates, instills accountability, and achieves results to drive success in the unit. 

ESSENTIAL FUNCTIONS

• Plan, develop, and direct daily operations.  Forecast and analyze sales, labor, and profit; and, ensure compliance with established budget.  Schedule, supervise, and participate in the operational duties specific to the unit.
• Recruit, supervise, train, schedule, discipline, review, and direct the unit's management and staff. 
• Maintain accounting records, daily reporting requirement, and cash control.  Manage P&L statement. 
• Respond to customer inquiries and resolve customer complaints. 
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.  Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.     
• Act as Company's point of contact with clients.  Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.

For a full job description and to apply click here: https://guestservices.csod.com/ux/ats/careersite/4/home?c=guestservices&state=wa&city=stehekin#/requisition/3456

JOB SUMMARY

The Housekeeper performs skilled and routine maintenance and tasks necessary to maintain the cleanliness and sanitation of the Lodge. Extra hours working in other departments are available in the evening, if desired.

ESSENTIAL FUNCTIONS

• Clean assigned areas as directed by management and in compliance with the Company’s “green” initiatives.
• Change linens and make beds. 
• Dust and clean all furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges, and thresholds.
• Pull trash from trash receptacles. Replace trash bags as needed. Clear trash from tables and floors/grounds, place trash in designated receptacles including proper handling of recycling.
• Clean and vacuum under beds, desk, and behind nightstands.
• Check and replace all missing items in rooms, including soaps, shampoos, conditioners, hangers, hair dryers, brochures, and stationery, etc.
• Clean and ensure bathtubs, tub ledges, sinks, vanity shelves, toilets, and soap dishes are spot, mold, mildew, and dust free. 
• Sweep and mop all bathroom floors and kitchen floors.
• Dust all lights and sconces, make-up mirrors, and lampshades.
• Perform laundry duties as assigned. 
• Notify Supervisor of all quality control issues or needed repairs pertaining to the housekeeping of the facility.
• Maintain awareness of safety issues and report them immediately to your manager.
• Deep cleaning kitchen units (i.e., cabinets, dishware, stoves, refrigerators…).

For a full job description and to apply, click here: https://guestservices.csod.com/ux/ats/careersite/4/home?c=guestservices&state=wa&city=stehekin#/requisition/3457

The Kitchen Manager is responsible for all aspects of unit operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The Food & Beverage Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level.  The Kitchen Manager motivates, instills accountability, and achieves results to drive success in the unit. 

ESSENTIAL FUNCTIONS

• Plan, develop, and direct daily operations.  Forecast and analyze sales, labor, and profit; and, ensure compliance with established budget.  Schedule, supervise, and participate in the operational duties specific to the unit.
• Recruit, supervise, train, schedule, discipline, review, and direct the unit's management and staff. 
• Maintain accounting records, daily reporting requirement, and cash control.  Manage P&L statement. 
• Respond to customer inquiries and resolve customer complaints. 
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.  Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.     
• Act as Company's point of contact with clients.  Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/GED required. Bachelor's or Business Degree preferred.
• At least 3 years of experience in related management required.
• Food Safety Certified a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly. 
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

JOB SUMMARY

The Lead Cook is responsible for leading employees with the preparation and distribution of food service to guests and other events as well as ensuring food preparation meets the established sanitation standards and food production guidelines.

ESSENTIAL FUNCTIONS

• Instructs and leads kitchen staff in the preparation, cooking, garnishing, or presentation of food.
• Monitor and Assess performance of employees to make improvements or take corrective action.
• Monitor menus and spending in order to ensure that meals are prepared economically.
• Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
• Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs.
• Determine how food should be presented and create decorative food displays.  
• Operate food station, including performing station checklist, temperature log, counter meeting, and signage.
• Requisition food supplies, kitchen equipment, and appliances, based on estimates of future needs
• Clean and inspect kitchen equipment, kitchen appliances, and work areas in order to ensure cleanliness and functional operation.

For a full job description and to apply, click here: https://guestservices.csod.com/ux/ats/careersite/4/home?c=guestservices&state=wa&city=stehekin#/requisition/3444

JOB SUMMARY

The Maintenance Specialist assists by performing all aspects of maintenance and repair work on all mechanical, structural, and electrical equipment and systems on assigned locations. 

ESSENTIAL FUNCTIONS

• Receive direction from the Maintenance Manager and assist in the overall maintenance and repair of the assigned unit’s operations. 
• Conduct scheduled inspections of designated buildings and equipment; check and repair equipment malfunctions.
• Make major repairs to electrical, plumbing, heating, air conditioning and refrigeration equipment as needed.
• Respond immediately and resolve emergency facility needs/issues regarding safety/security/business requirements, including fire alarm systems; disengage electrical, water, or gas systems as necessary.
• Lock and secure all buildings and facilities; monitor, activate and reset automatic security systems as appropriate.
• Assist Manager with inventory/security of supplies is adequate for the maintenance of units.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of facility’s equipment.  Notify Manager of all unusual events, circumstances, or other safety or quality control issues.    
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.

For a full job description and to apply, click here: https://guestservices.csod.com/ux/ats/careersite/4/home?c=guestservices&state=wa&city=stehekin#/requisition/3447

JOB SUMMARY

The Resort Worker is involved in most aspects of day to day operations of the Lodge while maintaining a high level of customer service at all times; and must be cross-trained in areas related to front desk, retail, housekeeping, groundskeeping, and food service.

ESSENTIAL FUNCTIONS

• Focus on the customer: Seeks to understand the internal/external customer and meet the needs of both the customer and the company.
• Perform customer service, food service, housekeeping, and other tasks as needed.
• Restock supplies.
• Accept payments and issue receipts, refunds, credit, or change due to customers accurately as necessary.
• Maintain clean and orderly station area; stock and maintain station area with various supplies and products.
• Improve continuously: Constantly assess and adapts to current practices to perform a task better, faster, or more efficiently
• May be assigned to other duties as required by the Shift Supervisor or Manager(s).

For a full job description and to apply, click here: https://guestservices.csod.com/ux/ats/careersite/4/home?c=guestservices&state=wa&city=stehekin#/requisition/3458

JOB SUMMARY

The Retail Sales Associate is responsible for assisting customers in making purchases. The Retail Sales Associate is responsible for merchandising and display, receiving money from and disbursing money to customers, and maintaining a high level of customer service at all times.

ESSENTIAL FUNCTIONS

• Smile and greet customers entering unit; answer customers’ questions, and provide information on company products, promotions, and policies.  Thank each customer.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Issue receipts, refunds, credit, or change due to customers accurately.
• Maintain cash register and contents within.
• Maintain clean and orderly cash station area; stock and maintain sales area with various supplies and products.
• Maintain neatness and cleanliness of the retail operation.
• Turn in cash drawer and sales reconciliation at shifts’ end.
• Assisting with special events.
• Maintain awareness of safety issues, and report them immediately to your manager.

For a full job description and to apply, click here: https://guestservices.csod.com/ux/ats/careersite/4/home?c=guestservices&state=wa&city=stehekin#/requisition/3442

JOB SUMMARY

The Manager is responsible for all aspects of unit operations and floor management, including staff, food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level.  The Manager motivates, instills accountability, and achieves results to drive success in the unit. 

ESSENTIAL FUNCTIONS

• Plan, develop, and direct daily operations. 
• Forecast and analyze sales, labor, and profit; and ensure compliance with established budget. 
• Schedule, supervise, and participate in the operational duties specific to the unit.
• Recruit, supervise, train, schedule, discipline, review, and direct the unit’s management and staff.
• Establish and implement loss prevention procedures. 
• Merchandise inventory to maximize sales and profit potential.  Direct and implement promotional strategies and programs.    
• Maintain accounting records, daily reporting requirement, and cash control.  Manage P&L statement. 
• Assist in developing marketing and promotional programs, artist events, and public educational materials.
• Respond to customer inquiries and resolve customer complaints. 
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, inventory, housekeeping, sanitation, cash control, dress, and employee hygiene.  Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.     
• Act as Company’s point of contact with client.  Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
• Maintain awareness of safety issues, and report them immediately to your manager.

For a full job description and to apply click here: https://guestservices.csod.com/ux/ats/careersite/4/home?c=guestservices&state=wa&city=stehekin#/requisition/3443

JOB SUMMARY

The Server is responsible for taking food and drink orders from and serving all guests in assigned section of the dining room in a fast, courteous and efficient manner.  The server must ensure correct billing procedures and provide excellent service to guests, ensuring level of service meets the Company’s standards.

ESSENTIAL FUNCTIONS

• Greet guests in a polite, positive manner; takes beverage orders. Check patrons’ identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Answer questions about the menu and takes food orders. Explains how various menu items are prepared, describing ingredients, and cooking methods. Suggests any menu item.
• Submit food order into kitchen.
• Serve guests their desired entrees in a friendly, efficient manner.
• Maintain pleasant dining experience.  Check on guests periodically throughout their meals and attends to their needs. Deliver check and completes transaction making accurate change when necessary.
• Perform clean-up duties after each meal service; and, prepares and sets up for next meal.
• Keep assigned tables clean and properly set up, including vacuuming and arranging tables and chairs. 
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Report gratuities at the end of each shift as required by Company policy and law.
• Maintain awareness of safety issues, and report them immediately to your manager.

For a full job description and to apply click here: https://guestservices.csod.com/ux/ats/careersite/4/home?c=guestservices&state=wa&city=stehekin#/requisition/3446

JOB DESCRIPTION

The Shuttle Driver takes guests of the hotel to and from the designated locations.  Shuttle drivers are also responsible to help with all concierge needs at the front desk, help carry guest luggage/skis to rooms, snow removal and other needs to help ensure guest. The Shuttle Driver must hold a valid CDL, Class B.  

ESSENTIAL FUNCTIONS

• Safely drive vehicle over specified routes or to specified destinations adhering strictly to time schedules, complying with traffic regulations and state laws to ensure that passengers have a smooth and safe ride. Ensure that passengers follow safety regulations.
• Provide passengers with assistance entering and exiting vehicles, and help them with any luggage.
• Assume responsibility for the safety and security of passengers/goods during transport.
• Test vehicle equipment such as lights, brakes, horns, or windshield wipers, to ensure proper operation. Before each shift
• Maintain cleanliness of vehicle at all times
• Fill fuel tank on last run of route each day
• Memorize and effectively deliver provided script describing local facts and answer passengers questions
• Report any vehicle malfunctions or needed repairs/maintenance to management immediately.
• Report all delays and accidents to management. Complete accident reports when necessary.
• Communicate with Lodge as needed – Always respond to radio calls
• Maintain required driving logs and record information.
• Collect all designated fees from EVERY passenger and issue appropriate receipt / ticket and deliver all funds received with corresponding documentation to office at end of shift

QUALIFICATIONS

• Valid Washington State driver's license with mandated endorsements.
• Valid CDL, Class B
• Ability to read and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and coworkers and the ability to speak clearly so that you can be understood by customers and coworkers in English.
• Must be able to work flexible hours: weekends, holidays
• Physical presence at job site and neat clean cut physical appearance

For a full job description and to apply click here: https://guestservices.csod.com/ux/ats/careersite/4/home?c=guestservices&state=wa&city=stehekin#/requisition/3449