Housekeeping Supervisor

Being bilingual is a must! Spanish/English

Purpose The Housekeeping Supervisor ensures that the department meets our service standards by supervising, training, and inspecting the performance/work of all housekeeping staff and areas within the scope of the housekeeping department.

This position is for year-round applicants only. Seasonal applicants will not be considered.

Duties •

• Effectively trains and oversees staff to consistently provide exceptional service
• Oversees housekeeping staff (including housekeeping supervisors) per hotel policy with the direction of Hotel Management
• Inspects all Hotel areas to ensure quality cleanliness and control
• Treats Associates with respect and dignity regarding scheduling, diversity, appreciation and recognition, suggestions for improvement, and other pertinent job issues
• Resolves guest complaints according to hotel standards
• Knowledgeable of emergency evacuation procedures and safety/security measures
• Help clean and get the job done, when necessary
• Communicates pertinent issues and changes to staff and management
• Attends and participates in all required meetings and training
• Other duties as assigned by Hotel Management
• Inspect public areas/bathrooms, guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom, and storage area. Report any deficiencies and assign personnel to correct the situation
• Supervise staff in the performance of all daily procedures to ensure they are performed to standards
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Prepare and distribute assignment sheets to assigned staff and review priorities
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment
• Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests
• Monitor Room Attendants and House Person’s performance. Provide organization, instruction, guidance, and communication as well as exercise good judgment, while reinforcing high standards quality
• Ensure all jobs are completed within the shift; make sure all sections are covered
• Check for early make-ups, special requests, and VIP’s
• Assist in conducting linen inventories monthly
• Immediately report any broken door locks or safety/security hazards to Management for immediate attention
• Monitor Housekeeping staff meal breaks
• Must carry a radio all the times
• Call in ready-to-clean rooms to the Housekeeping Department
• Maintain key control
• Handle items for "Lost and Found" according to the standards
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings
• Report on the progress of all out-of-order rooms under the Housekeeping Department's supervision
• Initiate work orders for repairs and maintenance and forward them to Engineering/Management
• Other duties as assigned.

QUALIFICATIONS:

Our ideal candidate will have a strong background in housekeeping management with a focus on quality, productivity, guest satisfaction, team member satisfaction, and profitability.

• High school diploma or GED equivalent.
• Bilingual, Spanish speaking required.
• 4 years of prior experience in a leadership role with at least two years managing hourly team members
• Position imposes some physical demands. Movement is required throughout the resort.
• 70% of the time is spent on the floor and around the resort supervising the team’s performance
• The position also requires standing for periods. Must be able to lift or carry objects up to 50 lbs.
• Demonstrates effective oral and written communication skills
• Must possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the division
• Ability to be flexible with work schedule including nights, weekends, and holidays
• Meticulous attention to detail, motivational skills, telephone etiquette, and general office skills.
• Ability to communicate in other languages is an asset
• Demonstrated ability to manage conflict/resolution, stress, and time management
• Able to work with cleaning chemicals
• Excellent customer service recovery and a high sense of urgency
• Effective judgment and decision-making ability
• Must be proactive, and self-motivated and demonstrate the ability to handle multiple projects and changing priorities
• Effective collaborative skills; performing comfortably in group settings
• Reports to the Hotel Manager
• Relocation is required

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.