Reservationist

The Hotel Reservationist is responsible for providing exceptional guest service while managing hotel room reservations and assisting guests with their lodging arrangements at Lajitas Golf Resort. This position serves as one of the first points of contact for guests and plays an important role in creating a welcoming and memorable experience. 

The Reservationist handles incoming reservation inquiries, processes new reservations, modifies existing bookings, answers questions about room types, rates, and resort amenities, and ensures reservation information is accurate and up to date. The ideal candidate is friendly, professional, detail oriented, and passionate about hospitality and delivering outstanding guest experiences. 

Please note: This is a year-round position

Duties

• Manage incoming hotel reservation calls, emails, and inquiries in a professional and timely manner. 

• Create, modify, and cancel reservations accurately within the property management system (PMS). 

• Communicate room availability, rates, room types, policies, and amenities to prospective and returning guests. 

• Assist guests with selecting accommodations and provide recommendations to enhance their stay. 

• Verify reservation details, including guest information, dates, rates, payment information, and special requests. 

• Maintain accurate reservation records and document guest preferences and requests. 

• Coordinate with Front Desk, Housekeeping, and other departments to ensure accurate room assignments and a seamless guest experience. 

• Promote available room upgrades, and resort experiences to maximize revenue opportunities. 

• Follow established reservation procedures, rate structures, deposit requirements, and cancellation policies. 

• Resolve reservation-related questions and concerns promptly and professionally. 

• Maintain current knowledge of resort accommodations, amenities, activities, and services. 

• Perform general administrative duties and other responsibilities as assigned.

Ideal Candidate

Ideal candidate requirements vary by position, but all positions have the following similar qualifications:

• Team Player

• Guest Service Oriented

• Reliable and Efficient

• Self Motivated and Self Starter

• Positive “Can-Do” Attitude Willing to Go Above and Beyond

• Independent and Capable of Working with Little or No Supervision

Employee Perks

Lajitas Golf Resort offers an exceptional benefits package:

• Low-cost housing and reduced-cost electricity and utilities.

• Medical, dental, vision, and supplementary benefits are available for all full-time/permanent employees beginning after your first 3 months and paid time off after 6 months of full-time employment.

• All employees are eligible for discounts on rooms, services, and retail products.

• Complimentary employee fitness center, employee laundry, and employee swimming facilities

• Unlimited Golf in your free time, Horseback Riding, and Shooting Range Access.

• Local activities such as river trips through local outfitters.

• Provided lunch Monday through Friday at the Employee Cafeteria 

Getting Here and Getting Around

We are located on Highway 170 where the road bends to meet the Rio Grande which is 17 miles southwest of the junction of Highways 118/170 at Terlingua, Texas.  The resort is tucked between Big Bend National Park and Big Bend Ranch State Park. 

To put it in perspective, we are approx. 200 miles to the closest Wal-Mart in Fort Stockton, and 95 miles to the closest McDonalds or stoplight in Alpine!  We are here because we love remoteness.  No traffic, no big-city lights, creates an environment of peace and quiet and unsurpassed stargazing!

While a vehicle is not required at the resort with housing close to the facilities, a vehicle is useful for major shopping or outing trips to Presidio, located 55 miles southwest of the resort, or Alpine, located 95 miles north of the resort. 

For Fun

The Big Bend region is full of adventure and places to explore! Whether you want to hike the national and state park, or hike right out your front door on the resort's 27,000 acres! We also have river access so you can kayak, paddleboard, or just go swimming whenever you like! Like mountain biking? We have hundreds of miles of trails to explore. Like to play music? The eclectic town down the road of "Terlingua" has some restaurants and bars that feature open mic nights for local musicians! 

There are more restaurants and shopping opportunities as close as 12 miles away.  A full day trip could take in the Big Bend National Park, Big Bend Ranch State Park, Fort Davis, and its historical park and town; the McDonald Observatory; art, shopping, and the Sul Ross State University in Alpine; the Marfa Lights and the town of Marfa; and much more!