Juneau Zipline Operations

Dock Representative

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Dock Reps are responsible for meeting and directing arriving/departing guests to their tour. Qualified employee must possess the knowledge of the entire tour and able to explain all the facts to guest. Applicants must have strong customer service orientation and understanding of financial transactions. Represent company to cruise lines, groups and individual customers.

Summary of Essential Job Functions

  • Provides sales support for company products; help with dispatching transportation, brochure distribution, collection of payments, maintaining sales records, and soliciting feedback on tour quality
  • Establishes a warm, welcoming, and friendly relationship with guests
  • Performs the initial screening procedure to determine participants eligibility
  • Work closely with tour site to coordinate ship counts and tour allocations
  • Remains in constant radio and/or cell phone contact with tour site
  • Clearly communicate the problems that may arise due to natural and logistic
    challenges to cruise line personnel and guests
  • Work closely with cruise line and transportation company personnel to ensure a
    cooperative and positive working environment