Ketchikan Sanctuary Service Hosts

Tour Desk Dispatch

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This position is responsible for smooth and efficient operation of the independent tour desk located at Alaska Rainforest Sanctuary, Herring Cove. This individual works closely with site managers, dock and dock-sales staff, and Herring Cove bus coordinator. This job requires an individual who is prompt, organized, can multi-task, has high energy, enjoys working with the public, and has excellent customer service skills.

Summary of essential job functions:

  • Become knowledgeable about the tours and tour timing
  • Responsible for all independent tour bookings and reservations
  • Responsible for receiving all independent guests
  • Assists with independent guest transfers
  • Responsible for reporting any tour, bus, or other changes that affect the schedule to ground support
  • Responsible for all site call outs and communications with ground support
  • Responsible for processing any 3rd party guests that arrive for courtyard mini features
  • Adheres to all company standards of safety, security, and confidentiality
  • Other duties as assigned