Ketchikan Dock Operations

Dock Operations Supervisor

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The Dock Operations Supervisor is responsible for planning, organizing, managing, and coordination of daily tours and collection of services provided to cruise lines and other customers. This position serves as a liaison between the company and cruise lines as well as the transportation companies. 

Summary of Essential Job Functions

  • Coordinates and manages daily tour departures and related activities
  • Work closely with our internal operational sites and partner vendors to communicate ship counts and tour allocations
  • Prepares daily schedules for Dock Representatives and ensure timely departure of tours
  • Keeps¬†detailed, accurate and precise records of ship financial and other pertinent information
  • Ensure accurate daily settling of all tour products for each ship
  • Maintain and cultivate a friendly & professional working relationship with all cruise line personnel and strengthen the relationship with the company
  • Monitor quality control of all services and products and make suggestions for improvement
  • Provides and maintains tour brochures and flyers for onboard sales
  • Must meet all other requirements set for Dock Representatives