Adventure Karts Operations Manager
Kawanti Adventures

Have managerial experience? Here is an opportunity manage one of Alaska's best adventures!

Remote back country of the Tongass National Forest

Year-round
  • year round

Adventure Karts Operations Manager

Kawanti Adventures
Location:
Ketchikan, Alaska
Experience:
Some experience required
Start Date:
Starts immediately!

Our Companies: Ketchikan-based Taquan Air and Kawanti Adventures (the Companies) are leading providers of air service and visitor experiences in Southeast Alaska.  Our companies operate a fleet of aircraft and visitor venues including the Alaska Rainforest Sanctuary, Adventure Karts, Alaska Canopy Adventures and other attractions in Ketchikan and Juneau. 

Our Team:  As an employee of our Companies, you commit to living our Vision, Mission and Values.  Safety, Respect, Quality, and Excellence are inherent in all that we do for our guests, our organization and our community.  These are amongst the values you are expected to display throughout your career. 

Company:  Kawanti Adventures  

Position Title:  Adventure Karts Operations Manager  

Department:  Tour Operations  

Role Summary:  

This position is responsible for overseeing all aspects of the Adventure Kart Expedition, tours and operations. The incumbent is responsible for supervision, performance and safety of staff and visitors. This position will oversee the daily retail and photo operations and create new opportunities for growth. The Operations Manager will also perform guide duties as needed. 

Essential Responsibilities and Duties Include, but are not limited to:  

Business Operations and Community and External Relations (35%): 

  • Maintain accurate records, including incident reports, guest waivers, and staff certifications. 
  • Monitor and manage expense and revenue budget and inventory for zipline operations, including equipment, supplies, and uniforms. 
  • Develop course tour schedule for prebooking and independent sales inventory operation, and manage maximum tour throughput. 
  • Manage quality compliance and build strong relationships with our business partners (cruise line shorex teams, independent selling agents, Cape Fox Corporation (Lessor) 
  • Oversee retail inventory and operations. 

Employee Supervision (30%): 

  • Manage a team of guides and support staff, including hiring, training, scheduling, and performance management. 
  • Continuously evaluate and improve tour operations, including guest experience, safety protocols, equipment, and facilities. 
  • Manage schedules efficiently and build a cohesive team to promote an internal positive culture and high morale through leadership and mentoring. 

Program Operation (30%): 

  • Collaborate with other departments, such as marketing and sales, to promote and market the Kart Tour. 
  • Develop and implement safety protocols, including training for staff and guests, and ensuring compliance with local, state, and federal regulations. 
  • Oversee daily operations, including monitoring guest flow, ensuring adherence to safety protocols, and managing any issues or concerns that arise. 
  • Maintain and ensure proper function of karts equipment, facilities, and vehicles, including regular maintenance, repairs, and replacement as needed, in coordination with onsite maintenance staff. 

Facility Management (5%) 

  • Inspections:  Schedule, supervise and perform daily and periodic inspections of equipment and facility.  Develop and maintain appropriate record keeping.  Oversee annual inspection and required maintenance and repairs through an ACCT Preferred vendor member. 
  • Equipment:  Oversee inventory, maintenance, and replacement of all equipment and tour supplies. 
  • Facility/Grounds:  Coordinate with Lessor and outside vendors to maintain, service and repair facility and grounds. 

Knowledge, Skills, & Abilities:  

  • Ability to independently manage program, staff and facility with minimal supervision. 
  • Knowledge of and experience with adventure course operations, including safety regulations, equipment maintenance, and guest experience. 
  • Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team. 
  • Excellent problem-solving and decision-making skills, with the ability to manage multiple priorities in a fast-paced environment. 
  • Current first aid and CPR certification, or willingness to obtain certification. 
  • Excellent organizational skills to meet goals and set priorities. 
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization. 
  • Proficiency in Microsoft Office and other business software. 
  • Strong time management and planning skills. 
  • Strong leadership and interpersonal skills and the ability to motivate and direct a team. 
  • Excellent customer service skills with the ability to respond to customer inquiries and complaints. 
  • Ability to work flexible hours, including early mornings, evenings, weekends, and holidays. 

Experience/Education Requirements: 

  • Bachelor's degree in Recreation Management, Outdoor Education, or related field preferred. 
  • At least 3 years of experience in a similar role, managing staff and operations in a high-volume recreational setting, including 40 hours of training and 300 hours of program delivery at a challenge course, ropes course, or team building program including low elements facilitation and high elements facilitation. 
  • CPR/First Aid/AED, must obtain and maintain within 3 months of hire. 

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.  

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