Operations Manager

At Kantishna Roadhouse (KRH), we believe in creating exceptional experiences for our team and guests. As the KRH Operations Manager, you'll play a key role in overseeing the day-to-day operations of this beloved Alaskan destination, ensuring everything runs smoothly and efficiently. Under the guidance of the General Manager, you will have the opportunity to lead a dedicated team, drive operational excellence, and contribute to the growth and success of our company.

Responsibilities:

As KRH Operations Manager, you’ll be integral to a vibrant and dynamic environment. You’ll be responsible for:

Leadership & Strategy:

• Collaborating closely with the General Manager to align daily operations with the broader strategic goals of the company.

• Contributing to developing long-term operational plans and budgets, ensuring we are always on the path to success.

Team Building & Development:

• Leading our seasonal workforce by guiding department leads, driving recruitment efforts, preparing work schedules, and developing impactful training programs.

• Helping your team grow through performance evaluations, career development, and ensuring a positive work environment where all employees feel valued and supported.

Operational Excellence:

• Ensuring all facilities are well-maintained and that heating, plumbing, electrical, and mechanical systems are always in top working condition.

• Overseeing the smooth operation of our automotive and bus fleet, ensuring transportation for guests is reliable and efficient.

• Managing seasonal projects and facility improvements, ensuring safety, comfort, and long-term sustainability.

• Approving and managing the ordering of operational supplies for maintenance, housekeeping, grounds, and kitchen operations.

Customer Engagement & Business Development:

• Working with the Sales & Reservations team to ensure accurate and efficient reservations and billing.

• Fostering positive relationships with customers, businesses, the National Park Service, and local community organizations to enhance the KRH experience and attract new business.

Problem-Solving & Conflict Resolution:

• Identifying and resolving operational issues as they arise, maintaining a strong focus on customer service and internal efficiency.

• Ensuring employee disputes are resolved fairly for company policies and individual concerns.

If you are ready to make a lasting impact, grow professionally, and be part of an inspiring team in one of the most stunning locations in Alaska, we’d love to hear from you!