Supervisor Ship Communications
Icy Strait Point

Icy Strait Point aerial photograph

Work full-time, year-round,with the fast paced Alaska cruise industry in beautiful southeast Alaska!

Icy Strait Point is located in beautiful southeast Alaska, where the water meets the mountains.


Supervisor Ship Communications

Icy Strait Point
Hoonah, Alaska
Some experience required
Start Date:
Job starts soon! (Apr 06, 2020)


Reports to: Sales & Logistics Manager

Salary Range: Year-Round Salary, DOE with Benefits

Position Summary:

Supervisor of Ship Communications will be responsible for all aspects of successfully maintaining a professional and responsive sales & logistics focused dialogue with the shore excursions staff both for prearrival and post departure communications.  Oversee staff that will be the first & last line of contact for all cruise ships communications including, but not limited to, updated tour counts & allocation increases, special requests, prearrival dispatch logistics, complaint resolution and end of day reports.

Essential Duties and Responsibilities:

  • Conduct all activities and decisions according to Icy Strait Point’s guiding principles:  BAP: Best, Authentic and Profitable Tour Destination
  • Hire, train and supervise a specific team of employees whose function is the prearrival, day of and post departure of all cruise ship communications for sales & logistics
  • Oversee staff for responding to all ship communications in a prompt, polite and effective manner
  • Communicate & coordinate any significant ship matters to the proper team members and business units
  • Accurately update shore excursion tour counts, provide additional spaces and communicate updates to teams
  • Oversee Ship Liaisons and Dock Representatives with daily assignments, maximizing sales and effective logistics and ensure end of day reconciliation of tour tickets & reports for ships/vendors are completed
  • Coach and encourage ship communications liaisons & dock representatives to ensure professional, customer focused interaction for ISP guests and shore excursions staff
  • Monitor employee productivity, provide constructive feedback and coaching
  • Oversee the completion of end of day recap and reports and clearly communicate to cruise ship staff.
  • Analyze current tour timetables and logistics to be able to increase product capacity as well as maintain capacity in master dispatch sheet and FareHarbor (online reservation system)
  • Receive customer complaints and resolve issue(s) with Sales & Logistics Manager
  • Communicate with other business units to maximize sales and needed logistics for day of operations
  • Schedule work hours and shifts for ship liaison and dock representative teams
  • Build relationships with Shore Excursions teams and provide them with updates and product knowledge
  • Other duties as assigned


  • Minimum 3 years working in tourism industry, preferably in Alaska, with emphasis in guest services and sales operations and 2 years proven experience as a supervisor or similar role
  • Willing to live in a remote, rural community for minimum of 7-8 months per year
  • Comfortable traveling by small plane or ferry to and from a remote setting
  • Able to be diplomatic, engaging and sales oriented in communications with outstanding customer service philosophy
  • Able to prioritize tasks and enjoy a multi-task work environment
  • Ability to confidently use MS Office suite (especially Excel and Outlook) and aptitude for learning other computer programs
  • Must be able to lift 25lbs comfortably, work at computer for extended periods and walk 5+ miles daily

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United State

How to Apply

Please apply online via the link provided. 

Contact Info