Guest Service Supervisor
Hotel Jackson

Kayaking

Hotel Jackson, an award-winning, locally owned and operated luxury hotel is hiring now

Located only 1 block down from the Town Square

Year-round

Guest Service Supervisor

Hotel Jackson
Location:
Jackson, Wyoming
Experience:
Some experience required

We are looking for a Full Time/Year-Round Guest Service Supervisor who is passionate about hospitality and a good team player. The Guest Service Supervisor will have to greet clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. Make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests.

If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.

We offer highly competitive pay, Health, Dental and Vision insurance, 401 (K) Plan, Retail and Restaurant Discounts.


Responsibilities

  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Coordinate luggage collection and storage
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests’ requests, like in-room dining
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
  • Appraise team’s performance and produce regular reports
  • Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
  • Examine daily duties, assign tasks and check on progress
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
  • Recommend local tourist spots, including places to dine, shop and sight-see
  • Establish friendly relationships with regular hotel clients

Skills

  • Proven work experience as a Guest Service Supervisor, Hotel Manager or similar role
  • Understanding of all hotel management best practices and relevant laws
  • Hands-on experience with Hotel Management software (PMS)
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation
  • BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

How to Apply

Submit your resume to jobs@hoteljackson.com

Contact Info