Guest Service Agent
Hotel Jackson

Kayaking

Hotel Jackson, an award-winning, locally owned and operated luxury hotel is hiring now

Located only 1 block down from the Town Square

Year-round

Guest Service Agent

Hotel Jackson
Location:
Jackson, Wyoming
Experience:
Some experience required

We are looking for a Guest Service Agent to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.

We offer highly competitive pay, Health, Dental and Vision insurance, 401 (K) Plan, Retail and Restaurant Discounts.


Responsibilities

  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Check in/out guests
  • Promptly address guests’ requests, like in-room dining
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered

Skills

  • Proven work experience as a Guest Service Agent
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation

How to Apply

Submit your resume to jobs@hoteljackson.com

Contact Info