Housekeeping
Rooms Attendant - Grande
Apply NowJob Title: Rooms Attendant
Reports To: Housekeeping Manager
Department: Rooms
FLSA Status: Hourly/Non-Exempt
Supervises: None
Overview: Responsible for the daily cleaning of the guest rooms.
Responsibilities
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All associates must provide excellent customer service to our guests
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Associates must treat each other with courtesy and respect
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While working associates must follow all company policies and procedures
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Associates must obey all state and federal laws
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Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates
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It is imperative to be on time and ready for work at the start of the assigned shift
Duties
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Work with all staff to provide prompt service and customer satisfaction
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Make sound judgments and anticipate issues and opportunities
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Ensure that guests’ special needs are met
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Works closely with the housekeeping staff to make certain guest needs are known
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Display effective communication skills and a high sense of integrity
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Keep work areas clean, neat, and organized
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Obtain goals set by Housekeeping Managers
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Ensure that every room is cleaned to the high standards of the lodge and hotel
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Properly stock housekeeping carts
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Report maintenance problems and fill out appropriate forms
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Follow trained procedures of chemical use, cleaning procedures
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Complete team side work
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Other duties as assigned
Requirements
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Housekeeping experience is preferred
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Possess time management skills with the ability to handle multiple tasks and work efficiently under pressure
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The ability to work independently as well as part of a team, with various personalities and cultures, and with a positive attitude
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Self-motivated, detail oriented, and a positive customer service attitude
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Possess time management skills with the ability to multi-task and work efficiently under pressure
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Ability to communicate effectively with coworkers and guests
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Ability to stand 8 hours
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Work approximately 40-48 hours per week
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Willing to work long hours, various shifts, split shifts, and on holidays and weekends
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Able to make sound judgments and anticipate problems
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Must be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up
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Ability to lift fifty pounds, bending, lifting, folding and stair climbing with or without reasonable accommodation
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CPR and/or First Aid training desirable
Uniform
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Shirts and name tag will be provided
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Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt
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Associate is responsible to wash and iron the uniform
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Associate must look sharp and be clean upon arrival to shift