Housekeeping

Rooms Attendant - Grande

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Job Title: Rooms Attendant 
Reports To: Housekeeping Manager 
Department: Rooms 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  Responsible for the daily cleaning of the guest rooms. 

Responsibilities 

  • All associates must provide excellent customer service to our guests 

  • Associates must treat each other with courtesy and respect 

  • While working associates must follow all company policies and procedures 

  • Associates must obey all state and federal laws 

  • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

  • It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

  • Work with all staff to provide prompt service and customer satisfaction 

  • Make sound judgments and anticipate issues and opportunities 

  • Ensure that guests’ special needs are met 

  • Works closely with the housekeeping staff to make certain guest needs are known 

  • Display effective communication skills and a high sense of integrity 

  • Keep work areas clean, neat, and organized 

  • Obtain goals set by Housekeeping Managers 

  • Ensure that every room is cleaned to the high standards of the lodge and hotel 

  • Properly stock housekeeping carts 

  • Report maintenance problems and fill out appropriate forms 

  • Follow trained procedures of chemical use, cleaning procedures 

  • Complete team side work 

  • Other duties as assigned 

Requirements 

  • Housekeeping experience is preferred 

  • Possess time management skills with the ability to handle multiple tasks and work efficiently under pressure 

  • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude 

  • Self-motivated, detail oriented, and a positive customer service attitude 

  • Possess time management skills with the ability to multi-task and work efficiently under pressure 

  • Ability to communicate effectively with coworkers and guests 

  • Ability to stand 8 hours 

  • Work approximately 40-48 hours per week 

  • Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

  • Able to make sound judgments and anticipate problems 

  • Must be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 

  • Ability to lift fifty pounds, bending, lifting, folding and stair climbing with or without reasonable accommodation 

  • CPR and/or First Aid training desirable 

Uniform 

  • Shirts and name tag will be provided   

  • Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

  • Associate is responsible to wash and iron the uniform 

  • Associate must look sharp and be clean upon arrival to shift