Housekeeping

Houseperson - Grande

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Job Title: Houseperson
Reports To: Housekeeping Manager 
Department: Rooms 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  Transporting linens and supplies while supporting guest rooms from the laundry department.  Acts quickly to guest’s requests for items or issues in their room. Clean all public areas including restrooms. Collect and dispose of trash in the designated area. 

Responsibilities 

  • All associates must provide excellent customer service to our guests 

  • Associates must treat each other with courtesy and respect 

  • While working associates must follow all company policies and procedures 

  • Associates must obey all state and federal laws 

  • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

  • It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

  • Work with all staff to provide prompt service and customer satisfaction 

  • Ensure that guests’ special needs are met 

  • Works closely with housekeeping to make certain guest needs are known 

  • Display effective communication skills and a high sense of integrity 

  • Keep work areas clean, neat, and organized 

  • Obtain goals set by the Housekeeping Manager 

  • Ensure that every public are is cleaned to the high standards of the lodge 

  • Re-stock inventory as needed, Collects, transports, delivers, and picks up linen 

  • Report maintenance problems and fill out appropriate forms 

  • Follow trained procedures of chemical use, cleaning procedures 

  • Attends to guest calls and requests, Delivers and collects items to guest rooms (cribs/rollaway bed/extra linens etc...) 

  • Assists the entire housekeeping department as well as other departments of the hotel with trash removal, cleanliness, and miscellaneous tasks 

  • Other duties as assigned 

Requirements 

  • Housekeeping experience is preferred 

  • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude 

  • Self-motivated, detail oriented, and a positive customer service attitude 

  • Possess time management skills with the ability to multi-task and work efficiently under pressure 

  • Ability to communicate effectively with coworkers and guests 

  • Ability to stand 8 hours 

  • Work approximately 40-48 hours per week 

  • Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

  • Able to make sound judgments and anticipate problems 

  • Must be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 

  • Ability to lift fifty pounds, bending, lifting, folding, and stair climbing with or without reasonable accommodation 

  • CPR and/or First Aid training desirable 

Uniform 

  • Shirts and name tag will be provided   

  • Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

  • Associate is responsible to wash and iron the uniform 

  • Associate must look sharp and be clean upon arrival to shift