Guest Services

Courtesy Driver - CDL Required

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Job Title: Shuttle Driver 
Reports To: Transportation Manager 
Department: Transportation 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Responsible for the daily operation of the shuttles.  Safely transports guests and luggage. 


  • All associates must provide excellent customer service to our guests 

  • Associates must treat each other with courtesy and respect 

  • While working associates must follow all company policies and procedures 

  • Associates must obey all state and federal laws 

  • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

  • It is imperative to be on time and ready for work at the start of the assigned shift 


  • Provide excellent customer service to customers and other team members 

  • Work with all staff to provide prompt service and customer satisfaction 

  • Make sound judgments and anticipate issues and opportunities 

  • Handle comments, complaints, and concerns with a high level of efficiency and in the best interest of the guest 

  • Ensure that guests’ special needs are met, and all safety measures are being followed 

  • Greet arriving/departing guests in a professional and pleasant manner 

  • Be knowledgeable of daily functions or activities occurring at the lodge/hotel and in the area in order to answer guests’ questions 

  • Familiarize guests with local activities and lodge/hotel services 

  • Works closely and facilitates information to the Front Desk Staff and Bell Staff to assure that guest needs and information are communicated effectively 

  • Follows schedule times and routes, responds to Front Desk calls on an as need basis 

  • Display effective communication skills and a high sense of integrity 

  • Keep work areas clean, neat, and organized 

  • Follow all policies and procedures set forth in the Driver Training/Procedure Manual as well as State, Federal, and DOT laws and regulations 

  • Complete a Vehicle Inspection Report and turn in to Front Desk 

  • Fuel, wash, vacuum and service vehicles at the beginning and end of shift 

  • Perform light maintenance duties, Report larger maintenance requests to maintenance 

  • Keeps proper fuel and maintenance records 

  • Assist in various departments when transfers are not required, Assists other departments in transporting of linen, food, supplies, etc. 

  • Other duties as assigned 


  • Must be 21 or over with a Commercial driver’s license with a passenger endorsement, have a clean driving record, have a health certificate 

  • Previous Shuttle Driving experience is preferred, Previous customer service experience 

  • Must be a “people person” who thrives on public contact 

  • Self motivated, detail oriented and has a positive customer service attitude 

  • Knowledge of the Denali Park area and the state of Alaska is desirable 

  • Be an assertive, confident decision maker and problem solver 

  • Able to make sound judgments, anticipate issues and opportunities 

  • Ability to pass a pre-employment and random drug test(s) 

  • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude 

  • Self-motivated, detail oriented and a positive customer service attitude 

  • Possess time management skills with the ability to multi-task and work efficiently under pressure 

  • Ability to communicate effectively with coworkers and guests 

  • Ability to stand 8 hours 

  • Work approximately 40-48 hours per week, with shifts starting as early as 4am and ending as late as 12am 

  • Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

  • Able to make sound judgments and anticipate problems 

  • Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 

  • Ability to lift fifty pounds, bending, lifting, folding, and stair climbing with or without reasonable accommodation 

  • CPR and/or First Aid training desirable 


  • Shirts and name tag will be provided   

  • Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

  • Associate is responsible to wash and iron the uniform 

  • Associate must look sharp and  be clean upon arrival to shift