Host - Alpenglow - Grande

Job Title: Host/Hostess 
Reports To: Restaurant Manager 
Department: F&B 
FLSA Status:  Hourly/Non-Exempt 
Supervises: None 

Overview:  Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests.  Assist in providing exceptional guest service during the entire meal.                        

Responsibilities 

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Warmly and graciously greet all guests upon arrival. 
• When immediate seating is limited, record guest names and the number of people in the party. 
• Provide guests with an estimated waiting time. 
• Call out name and number of party when tables become available. 
• Accommodate special seating requests for guests whenever possible. 
• Create daily seating plan action keeping in mind large groups, tour arrival times, and service sections. 
• Seat guests based on stated preferences while balancing customer flow in service stations. 
• Upon seating, offer guests a menu and inform them of their server’s name. 
• Inspect table for proper presentation and completeness.  
• Assist with service, clear and re-set tables as needed, assist with running food. 
• Communicate with the expediter regarding the status of current “open menus”. 
• Relay messages to servers and bussers as needed. 
• Thank guests as they leave and invite them to return. 

Requirements 

• Previous guest experience preferred. 
• Be able to work in a standing position for long periods of time (up to 5 hours) with or without reasonable accommodation. 
• Be able to communicate clearly and effectively in the predominant language(s) of our guests. 
• Associate must be able to follow standard operating procedures and maintain a safe work environment. 

Uniform 

• Shirts and nametag will be provided 
• Associate needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and  be clean upon arrival to shift