Food and Beverage — Front Of House

Cafe Worker/Barista

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For the Position of: Café Worker 
Reports To:   Perky Moose Café Manager, F&B Management 
Department:   F&B 
FLSA Status:    Seasonal/Hourly/Non-Exempt 
Purpose of the Position:   This job contributes to the Perky Moose Pantry and Café success by ensuring our service and standards are met. We do this by providing customers with prompt service, quality beverages, and products. 
Overview:   When the following actions and results are observed, your guests, your fellow associates, and your manager(s) will see and know this about you: 

Your Guests will observe: 

  • That when encountered, they will always receive a friendly smile and warm welcome from you. 
  • That if they have any questions regarding the Hotel or its services, you can provide answers and assistance, or direct them to someone you know who can help them. 
  • That they are provided with exceptional customer service. 
  • That all areas are cleaned and organized. 
  • That they are greeted and served promptly. 

Your Fellow Associates and Manager(s) will observe: 

  • That you are punctual, reliable and always punch in on time for your scheduled shifts 
  • That you always follow the Hotel’s requirements and standards for personal grooming and appearance. 
  • That you always arrive to work wearing your uniform and name tag. 
  • That your uniform attire is always clean, not wrinkled or torn, and in good condition. 
  • That you always exhibit a friendly, kind, professional and cooperative attitude. 
  • That you always obtain and achieve your daily goals as set by your Manager(s). 
  • That you can work well and efficiently under pressure. 
  • That you always clock in and out properly for your lunch break. 
  • That you are an excellent “Team” member, always ready to assist your fellow associates to achieve their daily goals, no matter their specific duties and assignments.   
  • That you always complete your shift and duties on time with your schedule. 
  • That you always punch out before you leave. 
  • That managers and fellow associates are treated with courtesy and respect. 
  • That you follow all company policies and procedures. 
  • That you obey all state and federal laws. 
  • That you are always in accordance with the Code of Ethics and Standards of Conduct for all associates 
  • That you develops enthusiastically satisfied customers all of the time. 
  • That you welcome and connect with every customer. 
  • That you discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. 
  • That you respond to customer needs and says thank you to every customer. 
  • That you provide quality meals and beverages consistently for all customers and that they are prepared to Café and management standards. 
  • That you follow health, safety and sanitation guidelines for all products. 
  • That you follow store policy and procedures for operational flow at each station. 
  • That you follow standards for merchandising, stocking, rotating and storing products. 
  • That you perform cleaning tasks in accordance with the duty rosters and cleaning standards. 
  • That you present yourself professionally and demonstrate clear communication. 
  • That you follow cash handling procedures and cash register policies. 
  • That you follow inventory stocking and recording guidelines. 
  • That you contribute to goals for increasing sales and improving profits. 
  • That you complete all other duties as assigned. 

Requirements: 

  • The ability to work independently as well as part of a team, with various personalities and cultures, and always with a positive attitude. 
  • Ability to communicate effectively with both co-workers and guests. 
  • Ability to stand for up to 8 hours. 
  • Ability to work approximately 40-48 hours per week (unless hired on a “Part-Time” basis.) 
  • Ability to safely lift up to 50 pounds, and be able to bend, lift boxes, fold linen, pushcarts and climb stairs with or without reasonable accommodation 
  • Willing to work extra hours, various shifts, split shifts, and on holidays and weekends. 
  • CPR and/or First Aid training desirable. 
  • Be at least 21 years of age. 
  • Be able to communicate and understand the predominant language(s) of our guests. 
  • Must have a basic knowledge of service procedures and functions. 
  • Possess basic math skills and have the ability to handle money and operate a point-of-sale system. 
  • Must complete ServSafe training or other food safety training as required. 
  • Associate must be able to follow standard operating procedures and maintain a safe work environment. 
  • Position requires State of Alaska recognized alcohol management training certification (TIPS or TAMS), or complete training within 30 days of hire. Must thoroughly understand State of Alaska liquor laws and apply that knowledge to assure compliance with those laws. 

Uniform 

  • Shirts and nametags will be provided to you by the Hotel. 
  • You will need to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt. 
  • You will be responsible to wash and iron your own uniforms.