Food and Beverage — Front Of House

PM Server - Mountaineer

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PM Server - Mountaineer (Bluffs) 1 Year of Previous Server Experience Required

Job Title: Server AM/PM 
Reports To: Restaurant Manager 
Department: F&B 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 

Overview:  Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to provide our guests with an above expectation experience, while utilizing suggestive selling and tools of trade to maximize check average.          


  • All associates must provide excellent customer service to our guests 
  • Associates must treat each other with courtesy and respect 
  • While working associates must follow all company policies and procedures 
  • Associates must obey all state and federal laws 
  • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
  • It is imperative to be on time and ready for work at the start of the assigned shift 


  • Welcome and greet guests as the person assigned to take care of their meal. 
  •  Make all our guests feel comfortable 
  • Make recommendations to help guests enjoy the meal 
  • Answer questions about our food, beverages, and other restaurant services. 
  • Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar. 
  • Deliver food and beverages from kitchen and bar to guests in a timely matter. 
  • Perform side work at the start and end of each shift as required by service station assignment. 
  • Maintain clean service areas. 
  • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. 
  • Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable). 
  • Be ready and willing to assist fellow servers as situations arise. 
  • Be ready and willing to assist bussers with clearing and resetting tables. 
  • Thank guests for their visit and invite them to return. 
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Restaurant Manager 
  • Other duties as assigned. 


  • Be able to communicate and understand the predominant language(s) of our guests. 
  • Must have a basic knowledge of dining room and service procedures and functions. 
  • Possess basic math skills and have the ability to handle money and operate a point-of-sale system. 
  • Be able to work in a standing position for long periods of time (up to 5 hours). 
  • Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds with or without reasonable accommodation 
  • Must complete ServSafe training or other food safety training as required. 
  • Position requires State of Alaska recognized alcohol management training certification (TIPS or TAMS), or complete training within 30 days of hire. Must thoroughly understand State of Alaska liquor laws and apply that knowledge to assure compliance with those laws. 
  • Associate must be able to follow standard operating procedures and maintain a safe work environment. 


  • Shirts and nametag will be provided 
  • Associate needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes and a black belt 
  • Associate is responsible to wash and iron the uniform 
  • Associate must look sharp and  be clean upon arrival to shift