JL Hospitality General Manager

Job Title: General Manager - - YEAR ROUND IN JUNEAU ALASKA

Department: Overhead/Administration

FLSA Status: Salaried/Exempt

Reports to: Director of Operations/Area General Manager/Vice President of Operations                                                 

Job Summary: The General Manager is responsible for the overall management and operation of the hotel, ensuring that it meets or exceeds guest expectations, financial goals, and brand standards. This role requires a dynamic leader with a strong operational background, preferably with experience in Marriott-branded properties. The General Manager will drive guest satisfaction, employee engagement, and revenue growth while maintaining the highest levels of quality and service. 

Responsibilities and duties:

Operational Leadership

1. Oversee daily operations of the hotel, including front desk, housekeeping, food & beverage, maintenance, and sales.

1. Adhere to Marriott brand standards and management of JL Hospitality Management Standard Operating Procedures (SOPs).

2. Monitor and manage the hotel's budget, ensuring financial targets are met or exceeded.

3. Develop and implement strategies to improve operational efficiency and profitability.

Guest Experience

1. Maintain high levels of guest satisfaction by ensuring exceptional service delivery and resolving guest complaints promptly and effectively.

2. Regularly review guest feedback and implement improvements based on feedback.

3. Foster a culture of hospitality and guest-focused service among all team members.

Team Management

1. Recruit, train, and develop a high-performance team committed to delivering exceptional guest experiences

2. Lead, motivate, and manage hotel staff to ensure a positive and productive work environment

3. Conduct regular performance evaluations, provide coaching, and support professional development

Sales & Marketing

1. Collaborate with the sales team to develop and implement effective sales and marketing strategies

2. Identify opportunities for revenue growth through room sales, food & beverage, and other hotel services

3. Build and maintain strong relationships with corporate clients, travel agencies, and local businesses

Financial Management

1. Prepare and manage the hotel's budget, ensuring all financial goals are met

2. Monitor revenue and expenses, making adjustments as necessary to meet financial objectives

3. Analyze financial reports and provide recommendations for cost control and revenue enhancement

Compliance & Safety

1. Ensure compliance with all local, state, and federal regulations, including health and safety standards

2. Oversee security and safety protocols to ensure the safety of guests and staff.

3. Maintain the property in a state of operational excellence, addressing maintenance issues promptly

Supervisory Responsibilities

1. Typically, directly supervises 5 to 25 associates at the hotel, including all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with JL Hospitality Management’s policies, training programs, and applicable laws.

2. Responsibilities include recruiting, interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

 Requirements:

• A strong operator with a broad vision for excellence

• Working knowledge of financial statements and basic accounting

• Ability to influence and achieve results in the areas of profitability and REVPAR

• Demonstrated passion and sense of urgency in the achievement of results

• A can-do leader who possesses a sense of urgency for meeting deadlines and getting things accomplished thoroughly and accurately

• Highly motivated individual with strong leadership skills

• Proficiency with Fosse PMS system a plus

• Self-motivated and results oriented

• Creative problem-solving skills

• Excellent verbal and written communication skills

• Strong interpersonal and customer service skills

• Excellent sales and customer service skills

• Excellent organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Strong supervisory and leadership skills

• Ability to multitask and prioritize in a fast-paced environment

• Ability to prioritize tasks and delegate them when appropriate

• Ability to function well in a high-paced and at times stressful environment

• Proficient with Microsoft Office Suite or related software

Education and Experience:

• College degree is preferred

• At least two years’ related experience required

• Proven track record of success in managing hotel operations and driving financial performance

• Previous General Manager or Assistant General Manager experience in a branded select service hotel environment preferred

Physical Requirements:

This position requires certain physical activities to be expanded, which may include moving, lifting, organizing, operating equipment, etc.

Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.

NOTICE: The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must always be projected. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. 

Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of JL Hospitality Management and/or the hotel.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service.