Director Of Guest Experience
Grand Hotel

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Director Of Guest Experience

Grand Hotel
Mackinac Island, Michigan
Previous experience required
Start Date:
Starts in about 2 months. (Apr 08, 2024)

Are you a dynamic and results-driven leader with a passion for delivering exceptional guest experiences? Join our team as the Director of Guest Experience and play a key role in creating unforgettable moments for our guests. With your high energy, enthusiasm, and strong leadership skills, you'll oversee all aspects of Recreation, Admissions and our Musicians Department ensuring that every interaction exceeds expectations. Take this opportunity to lead a dedicated team, drive innovation, and elevate our service standards to new heights. Apply now and be part of a vibrant and rewarding hospitality environment!

Key Responsibilities:

  • Oversee Recreation, Admissions and Musician departments.
  • Effectively handle guest needs and manage staff while keeping the departments running smoothly.
  • Active participation in the profit maximization, guest satisfaction, revenue and operational effectiveness.
  • Analyze financial and operating information in order to achieve budgeted labor, supplies, materials and other cost standards.
  • Possess strong working knowledge of all areas of the hotel guest experience making critical decisions, with a proven track record of managing, motivating, and leading a dedicated hotel department
  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Establish and maintain effective communication channels with other departments
  • Collaborate with the sales and marketing team to promote guest services offerings
  • Monitor guest feedback and take proactive measures to address concerns
  • Implement training programs to continuously improve service standards
  • Stay updated with industry trends and best practices to drive innovation

Join our team as the Director of Guest Experience and shape the guest experience at our property. Apply now to unleash your leadership potential and contribute to our commitment to excellence in hospitality.

How to Apply

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