Garland Lodge & Golf Resort

Profile Jobs

Summary:  As the first impression most guests have of the Garland Lodge and Resort golf operation, the Bag Drop Attendant serves the critical role of welcoming guests to the golf course, assisting them with their golf equipment upon arrival and departure, and providing assistance whenever and wherever needed. Individuals must be detail oriented with a positive attitude and enjoy an exciting, fast paced outdoor environment.  They must perform well as part of a team, working with staff, management and guests to provide excellent guest service.

Duties and Requirements of the Job:

1. Welcomes guests as they arrive at the course and provides excellent guest service.
2. Assists guests in removing golf bags from their vehicles and loads them on to the appropriate golf carts.
3. Ensures players’ golf clubs are clean and readily available when required.
4. Maintains the golf cart fleet ensuring that all carts are clean of all trash, washed, charged and in good working condition.
5. Ensures that golf carts are equipped with sand.
6. Ensures that the cart storage area is clean, organized and that all safety procedures are followed.
7. Greets guests as they complete their rounds, thoroughly cleans their golf clubs and removes bags from carts.
8. Communicates with supervisor and/or Director of Golf on matters that need immediate attention.
9. Picking balls on the driving range and making sure the driving range is stocked with balls.
10. Assists with tournament / outing setup as needed.
11. Sort cans and take to commissary daily.
12. Take trash to the commissary daily.
13. Performs other duties as assigned.    

Personal Skills and Characteristics Required to Perform the Duties of the Job:

1. Must be flexible to work morning, afternoon and evening shifts any day. 
2. Must be able to handle a fast pace that requires movement to and from the golf cart staging area to the cart storage barn.

Physical Requirements to Perform the Duties of the Job:

1. Must be able lift and carry up to 60 pounds.
2. Must be able to stand for long durations.

Licensing, Education and/or Other Special Certification(s) Required:

1. Golf knowledge is beneficial but not required.

Summary:  The golf shop attendant is responsible for opening and closing the golf shop, processing all guest purchases, registering golfers for their tee-times, handling guest inquires, booking day of tee-times and lessons, and working with other staff members to ensure an efficient player registration process and golf operation.

Duties and Requirements of the Job:

1. Opens and closes the pro shop while adhering to the opening/closing checklist to ensure that all tasks are completed.
2. Greets guests/golfers as they arrive in clubhouse, checks them in and takes payment.
3. Processes all pro shop sales following pre-established money handling procedures.
4. Accurately books tee times and lessons over the phone; handles all guest inquiries.
5. Works closely with Player Assistants and Bag Drop Attendants to help ensure an efficient player registration process and proper pace of play.
6. Communicates effectively with professional staff to ensure prompt service to guests requiring technical assistance or lessons.
7. Maintains strong knowledge of pro shop merchandise and assists with inventory, restocking and designing golf displays.
8. Routinely inspects all guest areas (locker rooms, sales floor, stairs, etc) to ensure that each area is clean and organized.
9. Preforms other duties as assigned.   

Personal Skills and Characteristics Required to Perform the Duties of the Job:

1. Must be flexible to work morning, afternoon and evening shifts any day.

Physical Requirements to Perform the Duties of the Job:

1. Must be able lift and carry up to 60 pounds.
2. Must be able to stand for long durations.

Licensing, Education and/or Other Special Certification(s) Required:

1.  Golf knowledge, computer skills and cash handling experience are required.

Job Summary: To perform all the duties applicable for all turf grass and golf course maintenance practices as prescribed by the Golf Course Superintendent. To learn and operate all equipment necessary in the performance of my duties, and follow all safety requirement in there operation. To perform maintenance checks on machinery as prescribed by equipment maintenance supervisor. To follow and adhere to all safety procedures as set forth in our department.

Working Hours: Full Time – Part Time Seasonal

Wage: Varies

Reports to: Golf Course Superintendent

Subordinate Staff: None

Duties and Requirements of the Job:

1. Keep Property Clean.
2. Accountability
3. Work as directed by the Golf Course Superintendent and as directed by the crew leader.
4. Be able to learn and perform assignments.
5. Perform and know the proper way to maintain golf course type turf grass (eg. Bluegrass, bent grass, ect.) including mowing fairways.
6. Perform maintenance tasks such as top dressing of greens and tees, raking of sand traps, application for turf grass fertilizers, maintenance of asphalt cart paths, cutting of cups, repair divots, cutting and installation of sod.
7. Perform all duties in a safe and responsible manner and in accordance with established departmental policies and procedures.

Personal Skills and Characteristics Required to Perform the Duties of the Job:

1. Exemplify an attitude of cooperativeness and motivate workers toward realistic goal setting and achievement of these goals.
2. Display the necessary initiative and dependability to work alone or in groups.
3. Perform all duties in a safe and responsible manner and in accordance with established departmental policies and procedures.
4. Knowledge of safe and appropriate work standards, including the safe use of hand and power equipment used in the Grounds department.

Physical Requirements to Perform the Duties of the Job:

1.  Good health with adequate strengths and endurance to perform the work described.
2. Ability to work outdoors in various weather conditions.
3. Ability to use the equipment without modification.
4. Eighteen (16) years of age or older.
5. Willing to be trained as required.
6. Willing to work weekends and early morning hours.
7. Ability to do repetitive lifting for up to 8 hours
8. Must be able to lift up to 75 lbs. without assistance

Licensing, Education and/or Other Special Certification(s) Required:

1. Valid Driver’s License

Job Summary:  Responsible for the spray application of all chemicals and soluble fertilizers on all Grounds and Golf Course properties as directed by the Golf Course Superintendents.

Working Hours: willing to work early mornings and weekends when required

Wage: TBD

Reports to: Golf Course Superintendents

Subordinate Staff:  None

Duties and Requirements of the Job:

1. Keep Property Clean.
2. Accountability
3. Perform all applications of pesticides and fertilizers.
4. Perform routine safety inspections on all spraying and fertilizing equipment.
5. Perform routine calibration of all spraying and fertilizing equipment.
6. Maintains chemical storage and mixing areas in compliance with county, state, and federal regulations.
7. Provide weekly inventory reports of all chemicals and fertilizers.
8. Provide a Pesticide or Fertilizer Usage Report immediately after application.
9. Other duties as assigned: Head of Grounds Operations

Personal Skills and Characteristics Required to Perform the Duties of the Job:

1. Complete knowledge of chemical application equipment.
2. Ability to read, understand and keep current with Material Safety Data Sheets (MSDS).
3. Ability to follow oral and written directions.
4. Knowledge in the safe mechanical operation of all pesticide and fertilizer application equipment.

Physical Requirements to Perform the Duties of the Job:

1. Must be in good health and able to walk, with strength and endurance to perform the work described.
2. Must be able to lift up to 75 lbs. without assistance

Licensing, Education and/or Other Special Certification(s) Required:

1. Current state certification or licensing as a pesticide applicator.
2. Valid Driver’s License.

Working Hours: Seasonal/Full Time – Available to work weekend days, weekday evenings and holidays.  

Reports to: Chef

Job Summary: To participate in the culinary program. To use current trends and preparations to prepare food for hotel guests in a friendly, clean and efficient manner.  Inspiring and creating dishes that inspire golfers to dine in our restaurants, bar and patio area. Maintain pride and professionalism in work and towards fellow employees.

Duties and Requirements of the Job:

1. Check daily assignment sheet and perform assigned tasks.
2. Report any food requisition or shortages to supervisor
3. Work with speed and exact accuracy to assure consistent products.
4. Set up station for meal periods.  Be ahead of time for each breakfast, lunch and dinner shifts.
5. Properly rotate all food products (FIFO).  Store food in a neat, clean and sanitary manner.
6. Prepare and cook foods in proper portions, then plate and garnish as per specifications.
7. Take “Posi” tickets from servers and ensure that no food is given out without a ticket.
8. Pick up food orders from storeroom and store them in their proper areas.
9. Break down, clean, and sweep station before leaving shift.  Clean own station daily according to Health Department specifications (i.e. working counter, slicing machine, refrigerator, walk-in and holding box).Ensure the cleanliness of the kitchen and all surrounding areas.
10. Replenish food and see that we have sufficient amounts on hand before each meal period.
11. Prepare all foods according to specifications and properly store (i.e. label, date, covered, function, time, etc.)
12. Maintain a sanitary refrigerator and production line.
13. Coordinate preparation work with other kitchens in requests for sauces, soups, vegetables, meats, fish, etc.
14. Ensure that all equipment is shut off before going off duty
15. Keep your work area well organized, stocked and clean.
16. Other duties as assigned by the Sous Chef and/or Executive Chef

Personal Skills and Characteristics Required to Perform the Duties of the Job:

1. Minimum of 1-year experience in the food service industry.
2. Knowledge of basic food storage methods.
3. Knowledge of basic culinary preparation and knife skills.
4. Must be able to maintain efficiency and organization in a fast-paced work environment
5. To know and comply with company policies and procedures pertaining to you’re work area including scheduling, dress code, absenteeism and tardiness.
6. Comply with personal appearance and grooming standards.
7. Conduct yourself in a professional manner at all times.

Physical Requirements to Perform the Duties of the Job:

1. Must be able to lift 30 lbs. more than 3 times per day.

Job Summary: To participate in a general cleaning and ware washing for various areas of Garland in a friendly and clean manner and to be attentive to the servers’ needs.  Learn, know, and follow all Garland policies and procedures pertaining to your area of work.  Keep your area well organized, stocked and clean.

Working Hours:  Full Time, Part Time Seasonal     Available to work a variety of shifts

Reports to:  Executive Chef, Banquet Chef, and Banquet Manager

Subordinate Staff:  None

Duties and Requirements of the Job:

1. Keep Property Clean.
2. Create Happiness.
3. Learn and know how to set up dish machine, check water level, and check placement of curtains
4. Sort silver, glass and chinaware, and follow proper washing of same
5. Follow established procedure for use of chemicals and all other cleaning products
6. Keep dish room and kitchen clean
7. Pick up supplies from storeroom and deliver to the kitchen or any other area in the hotel assigned
8. Transports dirty dishes from banquet area to the kitchen, if requested
9. Wash dishes or any other equipment or utensils used in the kitchen, if requested
10. Follow daily and weekly cleaning schedules
11. Mop floor in all areas of the kitchen and dish room
12. Wash walls and work tables
13. Assist in dish-out of banquet food and deliver banquet food to banquet areas, if requested
14. Wash pots and pans and store same in a neat manner
15. Store china in a neat manner
16. Assures that sufficient supplies such as china, glassware, and silver are on hand
17. Clean vehicles if requested
18. Maintain all par levels of chemicals and cleaning supplies
19. Keep all towel dispensers full
20. Cleans heating carts and cres-cors
21. Assist all others employees in their duties whenever required
22. Other duties as assigned: Executive Chef, Banquet Chef, Banquet Manager

Personal Skills and Characteristics Required to Perform the Duties of the Job:

1. To live and abide by Garland’s Contract for Excellence (printed on reverse).
2. Follow personal appearance and grooming standards.
3. Conduct yourself in a professional manner to ensure customer satisfaction.
4. Comply with company policy regarding scheduling, uniform, absenteeism and tardiness.
5. Must be able to complete daily assignments to proper specifications without assistance

Physical Requirements to Perform the Duties of the Job:

1. Must be at least 16 years of age
2. Must be able to perform duties without alteration of existing work area
3. Must be able to lift/support 30 lbs. more than 3 times per day.

Job Summary: Works on golf courses and in other outdoor outlets selling quality food, beverage, and other items to Garland’s golfers.  Assist in serving larger banquet functions.

Working Hours:  Full Time Seasonal

Reports to:  Banquets/Outdoor Operations Manager, Outdoor Operations Supervisor

Subordinate Staff:  None

Duties and Requirements of the Job:

1. Keep Property Clean.
2. Create Happiness.
3. Sell food, beverage, and other items to Garland’s guests
4. Basic cleaning and sanitation of beverage carts and outdoor outlets
5. Cooking and preparing food items in outdoor outlets
6. Responsible for balancing bank and inventory at the end of each shift.
7. Responsible for all monies used and collected
8. Must be able to accept constructive criticism
9. Must have good organizational skills
10. Other duties as assigned: Banquet/Outdoor Operations Manager, Outdoor Operations Supervisor, Director of Food and Beverage

Personal Skills and Characteristics Required to Perform the Duties of the Job:

1. Attitude and willingness to perform duties assigned
2. Must work well with others
3. Must be able to add, subtract, and count money quickly in your head
4. Basic cooking and food preparation skills
5. Follow personal appearance and grooming standards.
6. Conduct yourself in a professional manner to ensure customer satisfaction.
7. Good public relations skills with an emphasis on oral communication:  “bubbly” personality
8. Comply with company policy regarding scheduling, uniform, absenteeism and tardiness.
9. Able to teach suggestive selling techniques to increase outdoor sales
10. Must know proper golf etiquette
11. Must be able to handle constructive criticism
12. Must have good organizational skills

Physical Requirements to Perform the Duties of the Job:

1. Must be able to stand/walk for a minimum of 6 hours per daily
2. Must be able to lift/support and balance at least 30 lbs. More than 3 times per day.

Licensing, Education and/or Other Special Certification(s) Required:

1. Must be at least 18 years of age
2. Must have a valid driver’s license

Duties and Requirements of the Job:

• Completes work in a timely manner between washing, drying, folding, and stocking linens.
• Completes inventory of all linens at request and notifies management of any discrepancies.
• Cleans all resort linens with only the provided chemicals in the laundry room.
• Checks to make sure all washer chemicals are at the appropriate levels for washing and replaces them when they are empty.
• Keeps all laundry logs up to date on a daily basis.
• Folds and stocks all linens according to department standards provided in training and in continued training.
• Follow safety procedures for using any chemicals or equipment in order to prevent damage to resort linens, floors, and surfaces, as well as for your own safety.
• Report items that are in need of major repairs to your supervisor.
• Keep your work area clean. All dryer vents need to be cleaned and swept out at the end of your shift. All washer filters need to be cleaned as well.
• Treat all internal and external guests with kindness and patience.
• Complete any tasks assigned by lead, supervisor or manager.       

Personal Skills and Characteristics Required to Perform the Duties of the Job:

• Must be able to communicate clearly to managers and other personnel

Physical Requirements to Perform the Duties of the Job:

1. Be able to reach, bend, and frequently lift up to 50 pounds
2. Be able to work in a standing position for long periods of time

Licensing, Education and/or Other Special Certification(s) Required: None

Working Hours:  Full Time - Available to work weekend days, weekday evenings and holidays.    

Reports to: Housekeeping Manager

Duties and Requirements of the Job:

• Completes daily task sheets in a timely manner according to set cleaning times for each specific area.
• Cleans public areas with only the provided chemicals in the correctly labeled bottles.
• Follow safety procedures for using any chemicals or equipment in order to prevent damage to floors and surfaces, as well as for your own safety.
• Report items that are in need of major repairs to your supervisor.
• Keep your work area clean. All housekeeping chemicals and supplies used need to be put away and stocked at the end of your shift.
• All vehicles need to be parked in the designated location at the end of your shift. Vehicles need to be locked and keys returned to the lock box.
• Deliver any items requested by guests to rooms.
• Treat all internal and external guests with kindness and patience.
• Complete any tasks assigned by supervisor or manager.     

Personal Skills and Characteristics Required to Perform the Duties of the Job:

• Must be able to communicate clearly to managers and other personnel

Physical Requirements to Perform the Duties of the Job:

1. Be able to reach, bend, and frequently lift up to 50 pounds
2. Be able to work in a standing position for long periods of time

Working Hours:  Full Time - Available to work weekend days, weekday evenings and holidays.    YES      NO

Reports to: Housekeeping Manager

Duties and Requirements of the Job:

• Completes board in a timely manner according to set cleaning times for each specific room style.
• Completes inventory of all room supplies after each departure and notifies management of any discrepancies.
• Cleans room with only the provided chemicals in the correctly labeled bottles.
• Sets up room according to department standards provided in training and in continued training.
• Follow safety procedures for using any chemicals or equipment in order to prevent damage to floors and surfaces, as well as for your own safety.
• Report items that are in need of major repairs to your supervisor.
• Keep your work area clean. All housekeeping carts and vehicles need to be clean and stocked at the end of your shift.
• All vehicles need to be parked in the designated location at the end of your shift. Vehicles need to be locked and keys returned to the lock box.
• Deliver any items requested by guests to rooms.
• Treat all internal and external guests with kindness and patience.
• Complete any tasks assigned by supervisor or manager.       

Personal Skills and Characteristics Required to Perform the Duties of the Job:

• Must be able to communicate clearly to managers and other personnel

Physical Requirements to Perform the Duties of the Job:

1. Be able to reach, bend, and frequently lift up to 50 pounds
2. Be able to work in a standing position for long periods of time

Working Hours:  Full Time - Available to work weekend days, weekday evenings and holidays.

Reports to: Housekeeping Manager

Duties and Requirements of the Job:

• Completes a daily log of all drops and pick-ups, as well as restock calls.
• Removes dirty linen and garbage from all rooms. Sorts linen into correct bins in the laundry room. Places trash in designated trash areas only for Garland use.
• Strips rooms for room attendants at designated times by management.
• Follow safe driving practices at all times while on property. EX. Speed limit is 15 mph, obey all traffic signs, be aware of your surroundings, etc.
• Report items that are in need of major repairs to your supervisor.
• Keep your work area clean. All housekeeping vehicles need to be cleaned and all items removed at the end of your shift.
• All vehicles need to be parked in the designated location at the end of your shift. Vehicles need to be locked and keys returned to the lock box.
• Deliver any items requested by guests to rooms.
• Treat all internal and external guests with kindness and patience.
• Complete any tasks assigned by supervisor or manager.          

Personal Skills and Characteristics Required to Perform the Duties of the Job:

• Must be able to communicate clearly to managers and other personnel

Physical Requirements to Perform the Duties of the Job:

1. Be able to reach, bend, and frequently lift up to 50 pounds
2. Be able to work in a standing position for long periods of time

Licensing, Education and/or Other Special Certification(s) Required:

1. Must have a valid driver’s license

Reports to: Director of Guest Services

Job Summary:  To ensure the successful planning, organization and coordination of all group leisure, conference, or catering-related activities, for each group.

Duties and Requirements of the Job:

1. Greet guests and patrons as they arrive
2. Ask if guests have a prior booking
3. Manage the registration process
4. Ask for identification and ensure that the provided credentials are accurate
5. Handle guest check-ins and check-outs appropriately
6. Operate hotel switchboard, take calls and provide information and transfer calls
7. Manage accurate accounting of all rooms
8. Provide guests with room keys and call for bellboys
9. Take reservations over the telephone, through emails and in person
10. Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and  travel directions
11. Compute bills and take payments
12. Provide guests with directions around the hotel
13. Contact housekeeping and maintenance departments when a problem is reported
14. Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
15. Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
16. Complete any tasks assigned by lead, supervisor or manager.

Personal Skills and Characteristics Required to Perform the Duties of the Job:

1. Maintain a professional manner for both our internal and external customers.
2. Knowledge and use of proper phone etiquette.
3. Proficient in Windows computer applications.
4. Must have good organizational skills

Physical Requirements to Perform the Duties of the Job:

1. Must be able to stand /walk 6 hours daily

Licensing, Education and/or Other Special Certification(s) Required:

1. High School Diploma or General Equivalency Diploma (GED).
2. Supervisory experience.
3. At least 2 years experience in the Conference Services/hospitality industry.

Job Summary:  Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

Duties and Requirements of the Job:

• Answer the phone and input customer reservations into the computer
• Make daily calls to customers to confirm their upcoming reservations
• Greet all customers as they enter the restaurant
• Seat customers according to the established plan that ensures all wait staff gets filled tables
• Keep front desk and waiting area clean
• Ensure takeout menus, mints and cards remain stocked
• Help wait staff by getting water for customers, as needed

Personal Skills, Requirements and Characteristics Required to Perform the Duties of the Job:

• Greet customers as soon as they walk through the door
• Provide patrons with accurate wait time estimates during busy periods
• Maintain a neat, organized front-of-house environment
• Seat guests and take initial drink orders as needed to ensure ideal speed of service
• Assist with opening/closing tasks and side work as needed
• Learn food and beverage menu
• Rotate seating between different stations to ensure even workloads for wait staff
• Answer phones and schedule reservations with large parties

Physical Requirements to Perform the Duties of the Job:

• Keen attention to detail in order to track guest reservations
• Excellent customer service skills
• Friendly and outgoing personality
• Follow appropriate food safety guidelines
• Able to work a variety of shifts
• Able to stand for long periods of time

Licensing, Education and/or Other Special Certification(s) Required:

• High school diploma/GED preferred
• Flexible schedule, particularly for weekend/evening shifts
• 1+ years customer service experience, preferably in the hospitality industry
• Ability to work 6+ hours on your feet at a time
• Advanced time management experience
• Friendly, open disposition
• Team player who looks for ways to help out other employees whenever needed
• Willingness to work at least every other holiday

Job Summary: Assists in serving food and beverage to guests in any of the food and beverage areas on property.  Participates in a TEAM of employees and management and ensures the highest quality of food, beverage, and service to all guests, including fellow employees.  Maintains cleanliness and organization of department and property.

 To participate in a general cleaning and ware washing for various areas of Garland in a friendly and clean manner and to be attentive to the servers’ needs.  Learn, know, and follow all Garland policies and procedures pertaining to your area of work.  Keep your area well organized, stocked and clean.

Working Hours:  Full Time, Part Time Seasonal     Available to work a variety of shifts

Reports to:  Subordinate Staff:  Restaurant Manager, Banquet Manager, and Shift Supervisors

Duties and Requirements of the Job:

1. Keep Property Clean.
2. Complete all set-up duties on time and according to procedure
3. Set and re-set tables in assigned areas with clean linens, silverware, glasses, salt and pepper
4. Perform before-work and after-work side duties as assigned, keeping work area and stations neat and clean
5. Greet all guests promptly according to Garland standards
6. Assist manager or Supervisor seating guests, whenever required
7. Help all guests in and out of their seats
8. Learn and know how to set up dish machine, check water level, and check placement of curtains
9. Sort silver, glass and chinaware, and follow proper washing of same
10. Follow established procedure for use of chemicals and all other cleaning products
11. Keep dish room and kitchen clean
12. Pick up supplies from storeroom and deliver to the kitchen or any other area in the hotel assigned
13. Transports dirty dishes from banquet area to the kitchen, if requested
14. Wash dishes or any other equipment or utensils used in the kitchen, if requested
15. Follow daily and weekly cleaning schedules
16. Mop floor in all areas of the kitchen and dish room
17. Wash walls and work tables
18. Assist in dish-out of banquet food and deliver banquet food to banquet areas, if requested
19. Wash pots and pans and store same in a neat manner
20. Store china in a neat manner
21. Assures that sufficient supplies such as china, glassware, and silver are on hand
22. Clean vehicles if requested
23. Maintain all par levels of chemicals and cleaning supplies
24. Keep all towel dispensers full
25. Cleans heating carts and cres-cors
26. Assist all others employees in their duties whenever required
27. Other duties as assigned: Executive Chef, Banquet Chef, Banquet Manager

Personal Skills and Characteristics Required to Perform the Duties of the Job:

1. Follow personal appearance and grooming standards.
2. Conduct yourself in a professional manner to ensure customer satisfaction.
3. Comply with company policy regarding scheduling, uniform, absenteeism and tardiness.
4. Must be able to complete daily assignments to proper specifications without assistance

Physical Requirements to Perform the Duties of the Job:

1. Must be at least 16 years of age
2. Must be able to perform duties without alteration of existing work area
3. Must be able to lift/support 30 lbs. more than 3 times per day.

Job Summary: Serves food and beverage to guests in any of the Food and Beverage areas on property.  Prepares beverages for guests.  Shares in the responsibility of controlling costs by following recipes (always using accurate measurements), controlling waste, practicing proper rotation of product, and following proper requisitioning procedures.  Participates in a TEAM of employees and management and ensures the highest quality of food, beverage, and service to all guests, including fellow employees.  Maintains cleanliness and organization of department and property.

Working Hours:  Full Time/ Part time            Available to work a variety of shifts

Reports to:  Restaurant Shift Supervisor, Restaurant Manager

Duties and Requirements of the Job:

• Keep Property Clean.
• Participates in the Aggressive Hospitality Program as established by Garland, being attentive to the guests’ every need while they are with us.
• Maximize every potential for revenue generation.
• Know, perform, and adhere to all rules of service and local liquor laws, and to all rules and procedures of wine service, making no short cuts or exceptions.
• Know all menu specifications.
• Know wine list and specifics of each wine.
• Know liquor product list. Know all standard drink recipes.
• Follow established procedures for carrying liquors, wines, fruits, juices and general bar and service supplies from Store Room to bar and wine area.
• Remain alert, and be aware of what is going on in each area.
• Complete all set-up duties on time and according to procedure.
• Follow all established procedures for check presentation, cash handling, credit cards, and room charges.
• Other duties as assigned: Restaurant Shift Supervisor, Restaurant Manager

Personal Skills and Characteristics Required:

• Follow personal appearance and grooming standards.
• Conduct yourself in a professional manner to ensure customer satisfaction.
• Good public relations skills with strong emphasis on oral communications.
• Comply with company policy regarding scheduling, uniform, absenteeism and tardiness.
• Use of proper phone etiquette.
• Familiar with operating hours, types of operations and locations of all food and beverage outlets, and all other facilities at Garland.

Physical Requirements:

• Must be at least 18 years of age.
• Must be able to stand/walk for a minimum of 12 hours per shift.
• Must be able to lift/support and balance at least 25 lbs. over the shoulder while walking, repeatedly per day.
• Prior food and/or beverage experience.

Licensing, Education and/or Other Special Certification(s) Required:

• High School or GED
• Minimum 2 years as an experience bartender

Job Summary: Serves food and beverage to guests in any of the food and beverage areas on property.  Participates in a TEAM of employees and management and ensures the highest quality of food, beverage, and service to all guests, including fellow employees.  Maintains cleanliness and organization of department and property.

Working Hours: Full Time, Part Time Seasonal    (Varying Shifts)

Reports to: Restaurant Manager, Banquet Manager, and Shift Supervisors

Duties and Requirements of the Job:

1. Keep Property Clean.
2. Participates in the aggressive Hospitality Program as established by Garland, and our Four-diamond rating, being attentive to the guests’ every need while they are with us
3. Maximize every potential for revenue generation
4. Know, perform, and adhere to all rules of service and local liquor laws, and to all rules and procedures of wine service
5. Know all menu specifications and cooking procedures
6. Know wine list and specifics of each wine
7. Know liquor product list and standard drink recipes
8. Complete all set-up duties on time and according to procedure
9. Set and re-set tables in assigned areas with clean linens, silverware, glasses, salt and pepper
10. Perform before-work and after-work side duties as assigned, keeping work area and stations neat and clean
11. Greet all guests promptly according to Garland standards
12. Assist manager or Supervisor seating guests, whenever required
13. Help all guests in and out of their seats
14. Follow all established procedures for check presentation, cash handling, credit cards, and room charges
15. Other duties as assigned: Restaurant Manager, Restaurant/Lounge Shift Supervisor

Personal Skills and Characteristics Required to Perform the Duties of the Job:

1. Follow personal appearance and grooming standards.
2. Conduct yourself in a professional manner to ensure customer satisfaction.
3. Good public relations skills with strong emphasis on oral communications.
4. Comply with company policy regarding scheduling, uniform, absenteeism and tardiness.
5. Able to teach suggestive selling techniques to increase sales
6. Use proper phone etiquette when required
7. Familiar with operating hours, types of operations and locations of all food and beverage outlets, and all other facilities at Garland

Physical Requirements to Perform the Duties of the Job:

1. Must be at least 18 years of age
2. Must be able to stand/walk for a minimum of 12 hours per daily
3. Must be able to lift/support and balance at least 25 lbs, repeatedly throughout the day.

Licensing, Education and/or Other Special Certification(s) Required:

1. High School Diploma and/or General Equivalency Diploma (GED)

Job Summary:  The Night Auditor works at the front desk of Garland Lodge and Golf Resort from 10PM until 6AM.  The Night Auditor must ensure the quality and integrity of the establishment are maintained just a diligently as they are during the day.    

Duties and Requirements of the Job:

• Balancing accounts from the day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Handling customer complaints
• Answering calls and queries related to potential booking
• Handling customer requests
• Other duties as assigned

Personal Skills, Requirements and Characteristics Required to Perform the Duties of the Job:

• Good interpersonal skills
• Attention to detail
• Organized
• Good problem solving skills
• Able to stay awake during shift

Physical Requirements to Perform the Duties of the Job:

• Must be able to lift up to 25 lbs.

Licensing, Education and/or Other Special Certification(s) Required:

• Valid driver’s license