Front Desk Agent
DoubleTree Suites by Hilton Naples

DoubleTree Suites by Hilton Naples

Want to work at the #1 Rated DoubleTree Suites in the Country?!

DoubleTree Suites by Hilton Naples

Naples, Florida
No experience required
Start Date:
Job starts immediately! (Mar 14, 2018)

Do you have strong customer service skills and enjoy working directly with customers?  Would you like to work at the #1 DoubleTree Hotel in the country?  If so this position may be for you.

DoubleTree Suites by Hilton Naples is hiring a Front Desk Agent.  We will train you!  All you need is strong customer service skills, attention to detail and the abilility to multi-task.

Schedule: Varies based on business needs. Full-time. Must be flexible.

The Front Desk Agent must have the ability to perform all desk agent functions including checking guests in and out, reservations, and switchboard.


  • Provide administrative, reception and program support to management and staff.
  • Manage phone activity including providing general knowledge to callers.
  • Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
  • Register and assign rooms to guests.
  • Provide quotes for room rates and up-sell the guest when possible.
  • Assist in coordinating the Front Desk and the Housekeeping Department.
  • Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Responds to guest inquiries.
  • Resolves guest complaints within scope of authority, otherwise refer the matter to the management.

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