Denali Park Adventures & Denali Jeep Excursions
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In a small company, every role is important and valued. Our knowledgeable Tour Office staff create the positive first impression carried and built upon by our professional, friendly Guides. All positions are in front of guests, require the ability to stand/be active/talk for 8 hours a day and the disposition to be outside in all weather.  Our summer season runs early May through mid September.  Below are the positions we are currently hiring for:

  • Denali Highway Adventure Guide

    Denali Jeep
    Denali Jeep Excursions

    Apply Now

    For you, trekking outdoors isn't just a weekend hobby, it's a way of life. You hunt, you fish, you forage. You find yourself most at home in nature and are constantly inviting friends and newbies on your next adventure. You can name every tree and flower you come across and your instagram is a proud collection of the local wildlife. You find yourself daydreaming about your next hike and reminiscing about your last camping trip. Road trips are your best vacation and you have no problem driving several hours to reach a picturesque lake or a perfect retreat.

    At Denali Park Adventures, you can use your skills and your passion to create the summer of a lifetime! Outdoor guides answer the call of the wild both on and off the clock. Denali is a once-in-a-lifetime vacation and guests deserve to have a professional, knowledgeable guide help them navigate the Denali wilderness. There are so many ways to experience Denali but our unique challenge is to cover a massive, rugged area in limited time. We use Jeep Wranglers to comfortably transport our guests to some of the most photographic sights along the Denali Highway, including the Great One, Denali.

    Key responsibilities:

    • Establish a relationship with each guest and tour group that will foster strong communication throughout the tour.
    • Understand who your guests are and their needs so that you can sympathize and provide the appropriate level of direction. Adapt to each group and be intentional about your delivery.
    • Lead a 4 hour driving tour and promote exploration at stopping points.
    • Captivate your audience by pulling facts and stories from your wealth of outdoors knowledge to engage and teach your tour group.
    • Immerse yourself in Denali and continue to learn and develop your outdoor skills.
    • Display self-discipline and cooperative team work as you guide alone or with a partner.
    • Demonstrate pride in your work and attention to detail. As a guide, you understand that your attitude sets the tone for the entire tour and that after the tour, clean up and preparations are vital for smooth, professional operations.
    • Pickup guests at their hotels prior to each tour and drop them off after tour completion.
    • Clean Jeeps and transportation vehicles after each tour and perform basic maintenance.

    Required Qualifications:

    • Desire to live and enjoy a relatively remote area of Alaska for about 4.5 months.
    • Ability to drive for 4-6 hours a day, with the majority of the time spent with guests.
    • Positive attitude while working in ALL weather conditions and with all personalities.
    • Strong communication skills and even better people skills.
    • Must have a “Safety First” mentality rather than an "Adventure First" attitude.
    • Ability to think calmly and critically in high-stress situations.
    • Must be flexible with scheduling and able to work a mix of morning and evening tours.
    • Must be willing and able to assist in maintenance as needed.
    • Commercial Drivers License (CDL) with Passenger Endorsement.
    • Clean Motor Vehicle Record (MVR).
    • First Aid and CPR certified.

    Preferred Qualifications:

    • 2-5 years experience working in customer service.
    • Experience working in seasonal tourism a major plus.
    • Familiarity with Denali National Park history, landscape and wildlife.
    • Prior visitation to Denali.
    View Job Description
  • Denali Park Adventures Office Manager

    Denali Jeep
    Denali Jeep Excursions

    Apply Now

    At Denali Park Adventures, great teams start with great leadership. The Tour Office Manager is responsible for encouraging and supporting the Tour Representatives towards creating a focused, friendly, task-oriented, customer service driven team. Major components of the Tour Office Manager position include direct correspondence with Travel Agents and Cruise ships to arrange the sale and scheduling of tours, oversight of finances, understanding and organization of company logistics, and involvement in management meetings. The Tour Office Manager is able to be a respectful and supportive leader, delegate tasks, structure the tour schedule with respect to whole company needs, remain calm and resolute during crisis, be responsible for the direction and team efforts of the Tour Representatives.

    Key Responsibilities and Accountabilities:

    • Staff Training
      • Participate in and moderate Tour Representative training
    • Staff Management
      • Ensure that Tour Representatives are working efficiently and effectively.
      • Create a friendly, welcoming, customer-service driven environment
      • Be available for Tour Representatives offering support, encouragement, and constructive critique
    • Office Administration
      • Oversee orchestration of tour scheduling
      • Ensure that communication with guests, partners, and booking companies is positive and effective
      • Demonstrate responsible division of tour sales amongst tour partners
      • Verify accuracy of transactions through careful bookkeeping practices
      • Understand company logistics to effectively communicate with Shuttle Drivers and Tour Managers
      • Manage special events and projects
    • Tour Sales
      • Provide daily example of customer service driven tour sales
      • Manage reservations through an online reservation system
      • Be knowledgeable of all aspects of the tour to assist customers in booking tours and properly answer all customer inquiries
      • Assist with retail sales including the management of cash, credit cards, and POS system
      • Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements
      • Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.

    Requirements:

    • Four-year College degree or an Associate's Degree and two years relevant experience
    • Demonstrated leadership and prior management experience
    • Strong customer service orientation
    • Strong oral and written communication skills
    • Proficient computer skills and previous cash register/POS experience
    • Maintain professional appearance at all times and represent the company in a positive way
    • The ability to work well under stress and pressure.
    • Position uses company vehicles, so a clean driving record is needed.
    • Applicants with previous experience in customer service, sales, and/or reservations especially in the seasonal tourism field will be given priority.

    Hourly wages plus sales bonuses.

    View Job Description
  • Denali Park Adventures Tour Representative

    Denali Jeep
    Denali Jeep Excursions

    Apply Now

    Tour Representatives provide guests with the first impression of Denali Jeep and Denali Park Adventures whether it is in person at the Tour Office, over the phone, or through an email. They don't just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world! Tour Representatives are responsible for taking online and over-the-phone bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They greet customers, check individuals and groups in, assist with retail sales, and prepare individuals and groups for their tour. Central to the role is networking with a variety of agents, from large cruise ships to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali. This position is great for people who enjoy order and routine, find humor in daily life, love to make others happy and enjoy engaging with all people.

    Key Responsibilities and Accountabilities:

    • Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail
    • Manage Denali Park Adventure reservations through an online reservation system
    • Be knowledgeable about Denali, travel, and all Denali Park Adventures catalog of activities to assist customers in booking tours and properly answer all customer inquiries
    • Assist with retail sales including the management of cash, credit cards, and POS system
    • Help prepare guests for their tours and activities by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements
    • Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
    • Compose and send out correspondence
    • Effectively communicate with Shuttle Drivers and Tour Managers
    • Assist in guest pickup or drop off
    • Work as a team with other Tour Representatives
    • Review reservations and tour manifests for accuracy
    • Assist with facility upkeep and maintenance including cleaning and organizing

     

    Requirements:

    • High school degree or equivalent and at least 18 years of age
    • Strong customer service experience
    • Ability to establish warm and friendly relationships with guests
    • Strong oral and written communication skills
    • Proficient computer skills and previous cash register/POS experience
    • Maintain professional appearance at all times and represent the company in a positive way
    • The ability to work well under stress and pressure.
    • Must be able to stand for up to 8 hours in all weather conditions.
    • Position uses company vehicles, so a clean driving record is needed.

    Hourly wages plus sales bonuses.

    View Job Description
  • Jeep Assistant Tour Manager

    Denali Jeep
    Denali Jeep Excursions

    Apply Now

    Responsible for assisting the General Manager with most day-to-day operations of Denali Jeep. This includes managing guides, tour operations, Denali Highway Adventure guiding (see Denali Highway Adventure Guide description), ordering/inventory, maintenance work on equipment, safety protocols, van/bus driving. Managers will be required to have or get a CDL with Passenger Endorsement. We will provide a bus and opportunity to get your endorsement if necessary.

    Required Qualifications (in addition to Denali Highway Adventure Guide qualifications):

    • Minimum 5 years working in customer service, tourism industry preferred
    • Minimum 1 year working as a tour guide in some capacity
    • Commercial Drivers License (CDL) with Passenger Endorsement.
    • Clean Motor Vehicle Record (MVR).
    • Ability to work on feet for up to 10 hours a day.
    • Must have a “Safety First” mentality
    • Flexibility with scheduling.
    • Ability to think calm and critically in high-stress situations.
    • Ability to maintain and project a positive attitude in all weather conditions.
    • Ability and willingness to coordinate and assist in maintenance as needed.
    • Strong, professional written and verbal communications skills.

    Preferred Qualifications (in addition to Denali Highway Adventure Guide qualifications):

    • Experience managing in a fast-paced, guest service atmosphere.
    • Experience in shuttle driving.
    • General knowledge of Jeep maintenance
    • Familiarity with Denali National Park history, landscape and wildlife.
    • Prior visitation to Denali.
    View Job Description

How to Apply

Please visit our website for more information and to apply for summer employment - or just click the links below!

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