Cliff Dwellers Lodge

Current Job dates:

Currently recruiting for the season that runs from March 1st, 2025 to November 1st, 2025.

Operations
Front Desk/Retail Associate
$15.00 - $17.00 / hour
Marble Canyon
Cliff Dwellers Lodge is seeking a friendly and organized Front Desk/Retail Associate to join our team. In this role, you will provide exceptional customer service to our guests, manage front desk operations, and oversee retail sales. If you are passionate about hospitality and enjoy working in a dynamic environment, we want to hear from you!
Key Responsibilities:
• Guest Check-In/Check-Out:

  • Greet guests warmly and efficiently handle the check-in and check-out processes.
  • Verify reservation details and process payments accurately.

• Customer Service:

  • Assist guests with inquiries about lodge amenities, local attractions, and activities.
  • Address guest concerns or complaints promptly and professionally to ensure a positive experience.
  • Provide knowledgeable information about Cliff Dwellers Lodge, Lees Ferry Anglers, Kayak Horseshoe Bend, and other activities around Marble Canyon.

• Reservations Management:

  • Manage phone and email reservations, providing accurate information about room availability and rates.
  • Update and maintain the reservation system to ensure accurate records.

• Retail Sales:

  • Assist with the operation of the lodge's retail shop, including stocking shelves, organizing merchandise, and processing sales.
  • Fold apparel and ensure clothing items are displayed attractively.
  • Restock inventory sizes and ensure all products are organized and easily accessible.
  • Restock drinks in coolers, ensuring availability and freshness.

• Collaboration:

  • Work closely with other lodge staff, including housekeeping and maintenance, to ensure guest needs are met.
  • Communicate effectively with team members to coordinate special requests or events.

• Cash Handling:

  • Accurately handle cash transactions, including processing payments and maintaining a balanced cash drawer.
  • Prepare daily cash reports as required.

• Cleanliness:

  • Maintain a clean, organized, and welcoming front desk, lobby, and common areas.
  • Regularly clean and sanitize surfaces, restrooms, and retail areas.
  • Ensure informational materials, brochures, and maps are up to date and readily available for guests.

• Kayak Sheets:

  • Create kayak manifests for captains.

• Fly Shop:

  • Provide fishing reports to anglers upon request, including recommended patterns.

• Shepherd Communication:

  • Communicate with Shepherd regarding any inbound calls about kayakers.
Qualifications:
• Previous experience in customer service or hospitality is preferred.
• Strong communication skills and a friendly demeanor.
• Ability to handle cash transactions accurately.
• Basic computer skills, including experience with reservation systems.
• Team-oriented with a collaborative mindset.
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Operations
Housekeeper
$15.00 - $17.00 / hour + tips
Marble Canyon
As a Housekeeper at our small boutique hotel, you will be responsible for maintaining the cleanliness and order of guest rooms and the overall property. Your attention to detail and dedication will ensure that every guest has an exceptional stay. Beyond guest rooms, you will also contribute to the cleanliness and upkeep of common areas and outdoor spaces, creating a welcoming environment throughout the hotel.
Key Responsibilities:
1. Guest Room Cleaning & Preparation:
   ● Strip rooms of used bed linens, towels, and trash, and prepare for deep cleaning.
   ● Replace stained or dirty bathtub curtains and refresh curtains weekly.
   ● Make the bed(s) with fresh linens and ensure the presentation is neat.
   ● Dust all surfaces, including TVs, cabinets, and AC filters.
   ● Wipe down mirrors, windows, and remove marks from walls.
   ● Clean and disinfect bathroom areas, including toilets, bathtubs, and exhaust fans.
   ● Restock towels, toiletries, and other amenities for guest convenience.
   ● Vacuum the bedroom and mop the bathroom floor as the final step.
2. Appliance & Electronics Maintenance:
   ● Clean and inspect the coffee maker and mini-fridge, inside and out.
   ● Check all lightbulbs and replace if necessary.
   ● Test TVs and ensure they are turned off when not in use.
3. Common Areas & Property Upkeep:
   ● Wipe down outdoor tables, chairs, and other furniture in shared spaces.
   ● Maintain cleanliness and organization of outdoor areas, including removing dead bugs from light fixtures and cleaning exterior lamps.
   ● Ensure that all guest information binders and in-room documentation are well-presented and up-to-date.
4. Deep Cleaning & Special Projects:
   ● Perform periodic deep cleaning tasks, including cleaning lamps, AC units, and removing debris from air filters.
   ● Spot clean carpets and remove any visible stains.
   ● Assist with any special cleaning projects as assigned by management.
5. Team Support & Communication:
   ● Report any maintenance issues, damage, or missing items in guest rooms or common areas to management.
   ● Communicate with the front desk and other team members to ensure guest requests are handled promptly.
   ● Support other housekeepers or staff when necessary to ensure all areas of the hotel meet cleanliness standards.
6. Help with any other duties as assigned.
Skills & Qualifications:
● High attention to detail and strong organizational skills.
● Ability to work independently and complete tasks efficiently.
● Physical stamina to handle the demands of cleaning multiple rooms and areas.
● Good communication and teamwork skills.
● Previous housekeeping experience is a plus but not required.
Work Environment:
This role involves working indoors and outdoors, with a focus on maintaining cleanliness in guest rooms, common areas, and hotel grounds. Flexibility with shifts, including weekends and holidays, may be required. 
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