Reservation/Sales Agent

Are you someone who enjoys planning? Assist our guests by planning their stay at Chena Hot Springs Resort! Our ideal Sales Agent would be a self-motivated problem-solver who loves to chat with our guests via phones, email, or Instant Messaging. They would be booking hotel rooms, activities, massages, transportation, or all of the above in a pre-built package.

Also expected would be the ability to answer many of our guests' questions regarding the resort, policies, Northern Lights, and Alaska in general.

Before beginning the position as a Sales Agent, there is a training period where the candidate works for three weeks in the positions of Housekeeper, Pool Technician, Tour Guide, Busser, and Front Desk Agent, before 'graduating' to Sales Agent at the end of the training period.

Included in employment is single- or double-occupancy housing, two hot meals a day, access to the Hot Springs and all tours, and usage of the Chena Shuttle.

Requirements

• Proficient computer skills, with an emphasis in Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Detail-oriented.
• Ability to prioritize and multi-task.
• Enjoy working under pressure.

Preferred

• Tourism experience of 1-5 years
• Reservations experience or
• Call Center experience