Night Auditor

Night Auditor - June 2022 - Ask about signing bonus! 

Chena Hot Springs, Fairbanks, Alaska

We are a medium-sized resort located sixty miles North-East of Fairbanks, Alaska, located in the Chena River State Recreation Area. Notable for our Hot Springs, we also offer a variety of outdoor activities, including Hiking, Camping, ATV/Snowmachine Tours, Dog Sled Rides, and Northern Lights Viewing during the Aurora Season. We also offer a restaurant and café, hotel, and gift shops.

Our Auditor Position requires an independent, trustworthy Night Owl who still values the customer experience and is able to think fast on their feet. The Front Desk is the first and the final point of contact for guests – the agent each guest interacts with will be able to make or break the guests’ stay.

The Audit Position works from 11 PM to 7 AM 5-6 days a week. There may be times when the Auditor will work a full week straight.

A new Auditor will be expected to work the Daytime shift for at least two weeks, possibly longer if needed, so they can grasp how to check guests in, out, deal with various problems that crop up, and get a feel for the resort operations during standard hours.

The Auditor will be expected to:

• Communicate with each individual guest for a personalized experience.
• Inform guests of all on-site amenities, including directions and hours of different departments.
• Check guests in and out of the hotel using Executech software.
• Bill guests accurately and interpret folios.
• Handle low-level guest complaints.
• Answer the phone and answer questions to the best of their ability.
• Create hotel and package reservations.
• Ring guests up when purchasing gift shop items.

The Auditor will, nightly, review all transactions that occurred throughout the day and ensure all accounts balance. They will count the cash received, prepare a deposit, and record the cash, and reset each department's starting cash. They will Close Day on three programs and prepare reports for the Accountant.

Relevant skills will include:

• Good computer skills.
• Provable mathematics/accounting skills.
• Money handling experience.
• Strong customer service skills.
• Problem-solving abilities.

As with all jobs offered at Chena Hot Springs Resort, single- or double-occupancy housing with communal bathroom is provided, as is two hot meals a day and breakfast cereals. Nighttime Employees are provided with a refrigerated dinner and access to a microwave.