Front Desk

Relief Night Audit

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Relief Night Audit Posting

Chena Hot Springs Resort is now hiring for an exciting new position: Relief Night Audit

We are looking to add to our team! Looking for hardworking individuals up for the experience of a lifetime in Alaska country. Our esteemed resort, founded in 1905 has grown incredibly over the years leading to new-found growth and opportunities. The resort is home to the hot springs and continues to welcome people from all over the world to bathe in the curative powers of the hot waters. The Resort is located approximately 60 miles northeast of Fairbanks, accessed year-round on a State maintained road via Chena Hot Springs Road. Also, at the resort you’ll find sustainable green initiatives like our greenhouse and Geothermal power plant; our on-site tours to include: dog sledding, Aurora Viewing tours, ATV rides, horseback riding, massage, and more!

Job Description

Generally:

  • Communicate with each individual guest for a personalized experience.

  • Inform guests of all on-site amenities, including directions and hours of different departments.

  • Check guests in and out of the hotel using Executech software.

  • Bill guests accurately and interpret folios.

  • Handle low-level guest complaints.

  • Answer the phone and answer questions to the best of their ability.

  • Create hotel and package reservations.

  • Ring guests up when purchasing gift shop items.

2 Days a week cover night audit which will include:

  • Review all daily transactions.

  • Ensure all accounts are balance

  • Count and record all cash received

  • Prepare nightly deposit

  • Nightly reset of each department's starting cash.

  • Close Day on three programs

  • Prepare reports for Accountant

  • Cover Night Audit shifts from 11pm to 7am 1-2 times a week.

 

Requirements

  • Hospitable attitude and desire to create lasting memories for our guests

  • Physical strength and stamina to work extended periods standing up

  • Detail-oriented and problem solver

  • Friendly demeanor towards tough conflict situations 

  • Can work as part of a team as well as alone.

  • Good computer skills.

  • Provable mathematics/accounting skills.

  • Money handling experience.

  • Requires living on property at Chena Hot Springs Resort 

Preferred

  • Prior Front Desk experience preferred

  • Night Audit experience preferred

Perks: ALL AT NO COST!

  • Double and single occupancy rooms

  • Two free meals daily in employee dining

  • All activities we offer our guest we encourage our employees to do, including excess to hot springs

  • Employees have access to guest shuttles provided room available.

 

As with all jobs offered at Chena Hot Springs Resort, single-occupancy housing with communal bathrooms are provided, as are two hot meals a day and breakfast cereals. Nighttime Employees are provided with a refrigerated dinner and access to a microwave.