Assistant General Manager
Cascade Lodge

Great place, great pay, great housing

BWCA, Lake Superior, Lutsen Mountains

Year-round

Assistant General Manager

Cascade Lodge
Location:
Lutsen, Minnesota
Wages/Pay:
$55,000.00 - $55,000.00 / year
Experience:
Some experience required
Start Date:
Starts immediately!

Oversees and coordinates daily operations of Cascade Lodge (29-unit property) to ensure the highest standards for cleanliness, product quality, and guest service. The ideal candidate will be positive, energetic and knowledgeable of lodging operations. Must be hands on in all aspects of the day to day operation with a focus on excellent customer service and exceptional guest experience. Must have a flexible schedule and be able to work evenings, weekends, and holidays.

Duties:

  • Ensures that housekeeping team has all rooms and cabins cleaned and ready for guests' arrival, leads daily housekeeping team meeting, trains and orients new housekeeping staff, assists with housekeeping duties during peak time when necessary.
  • Anticipates and assesses guests' needs and responds in a courteous and professional manner. Serves as night MOD/caretaker, answers calls and assists guests with minor issues after business hours. Typically receive one to two calls a week after hours.
  • Plans for, makes orders, and keeps accurate inventory of housekeeping supplies.
  • Monitors & maintains proper inventory of all supplies; cleaning, linen, guest toiletries, etc. 
  • Ensures housekeeping supplies are well maintained, follows up that housekeepers have appropriately stocked the supplies at the end of their shift. 
  • Manages the housekeeping team (staff of 3-6) and assists in all housekeeping duties when needed, housekeeping duties are part of this job, average 6-8 hours per week.
  • Responds to emails, answers phone calls, monitors and manages reservations, front desk shifts are part of this job, average 30-32 hours per week.
  • Works with the front desk team on matters pertaining to guest reservations. 
  • Resolves minor maintenance issues and keeps accurate maintenance logs, promptly reports major maintenance issues to maintenance technician. 
  • Perform room inspections and all common areas on a daily basis and promptly addresses any and all issues that may be present. 
  • Develops, implements, and maintains deep cleaning schedules. 
  • Manages expenses within approved budget constraints. 
  • Prepares accurate and timely reports as required. 
  • Trains, supervises, motivates, and develops housekeeping and front desk staff when necessary and manages workflow. 
  • Provides day-to-day guidance and oversight of the housekeeping and front desk team; actively works to promote and recognize performance. 
  • Keeps up to date on overall activities, identifying problem areas and taking corrective actions. 
  • May also have marketing responsibilities online, via phone, and in person, such as responding to online reviews, etc.
  • Performs other related duties as assigned by management. 

Typical weekly schedule;

Sat: 3pm-9pm Front Desk/Admin

Sun: 9am-12pm housekeeping/ 3pm-8pm Front desk/Admin

Mon: 8am-4pm Front Desk/Admin

Tues: 8am-4pm Front Desk/Admin

Wed: OFF

Thur: OFF

Fri: 9am-12pm Housekeeping/3pm-8pm Frond Desk/Admin

MOD (on call, 8pm-8am)- Thursday- Monday night/ average 1-3 calls per week.

QUALIFICATIONS: 

Must have valid driver’s license.  

  • 2+ years related experience or equivalent housekeeping/front desk experience
  • Demonstrated proficiency in supervising and motivating employees
  • Commitment to excellence and high standards 
  • Strong organizational, problem-solving, and analytical skills 
  • Ability to manage priorities and workflow 
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm 
  • Ability to work independently and as a member of various teams 
  • Proven ability to handle multiple projects and meet deadlines 
  • Strong interpersonal skills • Ability to deal effectively with a diversity of individuals at all organizational levels 
  • Good judgement with the ability to make timely and sound decisions 
  • Ability to understand any and all safety requirements and cautions 
  • Ability to perform the physical labor necessary 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

  • Continually required to stand 
  • Frequently required to walk 
  • Frequently required to utilize hand and finger dexterity 
  • Frequently required to climb, balance, bend, stoop, kneel or crawl 
  • Frequently required to talk or hear 
  • Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard 
  • Frequently required to lift/push/carry items up to 30 pounds 
  • Frequently work on their feet for 3-4 hours before a break
  • Frequently exposed to outside weather conditions 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

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