Guest Experience Supervisor
CampWell

Calling those who love to host a perfect dinner party...

Texas Hill Country - just 30 miles west of downtown Austin along the Pedernales River.

Year-round

Guest Experience Supervisor

CampWell
Location:
Johnson City, Texas
Wages/Pay:
$38,000.00 - $45,000.00 / year + tips
Experience:
Some experience required
Start Date:
Starts soon! (Jul 11, 2022)

Do you love being outside? Do you thrive in a speedy agile start-up environment, have experienced high growth, and know what great scaling looks like? Are you a problem solver that loves to initiate change and make things better? Have you ever worked in a hospitality environment and know that is your sweet spot? If you are all of these things and have a passion for luxury, outdoor serenity, and glamping, this very well may be your dream job.

Our team members are super smart. They relish the pressure of making things happen under a tight deadline. They are super-fast moving, dedicated and believe you can do all of that while driving an awesome culture. We work hard to create an amazing outdoor hospitality experience for our guests.

If this is your jam, keep reading

Summary

An innovative outdoor hospitality organization is seeking a Guest Experience Supervisor to deliver a one-of-a-kind resort experience in the Texas Hill Country. Aspects of the operation under this candidate’s supervision include Reception, Valet, Guest Services, Camp Programming, and Special Occasions.

Housing will be built out of storage container units that have been converted into residences. It will be single occupancy with a private bathroom, and each container unit shared by two people. Housing will be provided free to the employee by the company.

Responsibilities

  • Lead the Guest Experience team to exceed expectations in all areas of the onsite customer journey
  • Provide professional, genuine, proactive and flexible service at all times
  • Develop and monitor the Check-In and Check-Out experience, ensuring that team members provide service that is confident and personalized at all times
  • Ensure accuracy with all accounting and billing procedures
  • Ensure immediate handling of guest concerns, regularly identifying opportunities to personalize and perfect the guest experience
  • Oversee pre-arrival and post-stay email, phone and text correspondences, ensuring that team members engage with guests in a professional and courteous manner
  • Uphold a high level of cleanliness and safety at all times
  • Maintain awareness of onsite Food and Beverage offerings in order to communicate clear and concise information during daily guest interactions 
  • Maintain a strong front of house presence
  • Perform concierge services such as making dining reservations on guests’ behalves 
  • Oversee the arrangement and execution of special occasion celebrations, i.e. strategically assigning tents, decorating tents, staging personalized amenities in tents, working with the F&B team to execute private dinners, etc. 
  • Ensure all team members are educated on VIP guests and special occasions
  • Maintain knowledge of and build relationships with local restaurants, wineries, and other nearby attractions
  • Develop knowledge of and build relationships with local talent for hire, such as musicians, fitness instructors and artists
  • Develop and own a Camp Programming Calendar which features complimentary and paid-for events such as live music, art activities, yoga instruction, etc.
  • Train team and create SOPs around service recovery, guest engagement, and service standards
  • Handle property site tours for FIT guests and event inquiries
  • Schedule Guest Experience team to ensure proper coverage of Reception, Valet and Guest Services in line with occupancy forecast
  • Lead by example in handling guest concerns quickly and with empathy for the customer experience
  • Keep inventory of guest supplies and office supplies, submitting regular and accurate order needs to camp management
  • Escalate tent, employee and equipment-related quality concerns to camp management

Qualifications

  • Minimum two years of experience leading a Guest Experience (Front Desk, Concierge, etc.) operation within an upscale service environment
  • Knowledge of health and safety protocols
  • Ability to communicate effectively and professionally with direct reports, guests, and coworkers across the organization
  • Ability to multitask and to problem-solve in a variable environment

We prioritize Diversity, Equity, and Inclusion

We hire great people from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes our company stronger. 

We are committed to creating a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious preference, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. We pride ourselves on being a place where a diverse mix of talented people want to come, to stay, and do their best work. 

All offers of employment are contingent upon clear results of a comprehensive background check. We are an EEO/AA employer M/F/V/D.

How to Apply

Apply online via the link below. 

Guest Experience Supervisor

 

Contact Info