Front Desk Supervisor needed at the Asticou Inn!
Between the Atlantic Ocean and the mountains of Acadia National Park!
- Northeast Harbor, Maine
- $14.00 / hour
- Some experience required
- Start Date:
- Job starts immediately! (Jun 08, 2019)
Job Title: Front Desk Supervisor
Supervisor: Front Desk Manager
Job Summary: Front Desk Supervisors assist the Front Desk Manager with building & leading the front desk team. Oversee various shifts within the Front Desk department while maintaining an excellent guest experience.
Greet all hotel/restaurant guests with a smile and helpful attitude.
Check-in/out guests in accordance with current policies and is familiar with all necessary procedures and forms used in the process.
Handles all guest inquiries, requests for services and complaints in a timely, accurate and courteous manner.
Take hotel and restaurant reservations, both in person and over the phone.
Learn to use all Asticou Reservation systems: RoomKey, Booking.com, Expedia, and OpenTable sites.
Assist with clerical duties at the Front Desk.
Able to train new Front Desk Agents to be successful.
Performs shift deposits and accounts for proper amounts of cash. Maintains change funds accurately.
Maintains a thorough knowledge of location times of special events and meetings.
Communicates effectively with all departments.
Work closely with Housekeeping to verify room status.
Be able to perform room checks to ensure room readiness.
Perform cleaning and prep duties daily and as assigned.
Anticipates and intervenes in all incidents of guest dissatisfaction and attempt to correct the problem, within the scope of Front Desk and Asticou policy
Is a positive role model and maintains a good attitude when dealing with issues that arise.
Support the Inn’s basic mission of providing each guest with excellent hospitality experience.
Work Schedule: Typically, Front Desk Supervisors work a variety of shifts, averaging 40 hours per week. Must be able to work weekends, nights and holidays.
Qualifications: Front Desk Supervisors should have some front desk experience or equivalent hospitality experience. The position requires long hours of standing, sitting, and/or walking. Must be able to assist guests with heavy luggage. Must have excellent written and verbal skills. Must be self-motivated.
How to Apply
Please complete our online application! Here is the link: