Housekeeper
Asheville East KOA

Immersed in the Blue Ridge Mountains, Asheville Culture, and Surrounded by Pisgah NF

Mountain Views, Flowing River, & Three Lakes

Seasonal
  • spring
  • summer
  • fall

Housekeeper

Asheville East KOA
Location:
Swannanoa, North Carolina
Wages/Pay:
$12.00 / hour + tips
Experience:
No experience required
Start Date:
Starts soon! (Mar 01, 2023)

Looking for a position where you can physically see and track your results?

Want an opportunity to earn more when you excel at your job?

Want to live and work in the mountains while having modern amenities just 5 minutes down the road? 

Did you respond yes to all of the above? Join our Housekeeping team at the Asheville East KOA!

Asheville East KOA is family orientated, passionate, entrepreneurial, customer focused, and progressive. Our mission is to connect people to the outdoors and each other. 

We believe: Relationships are strengthened by quality-time outside together. There are intrinsic health benefits from being in nature. A campground becomes a neighborhood and friendships are formed between campsites. Camping is fun and for everyone. In always challenging ourselves to be better. In great customer service and exceptional quality.

Join our KOA team and learn what it means to have KOA Yellow Pride.

Housekeepers are responsible for the overall cleanliness of the campground, including the public space areas and all accommodations according to standards. All areas should be efficiently cleaned within the allotted times while providing great guest service.

REPORTS TO:

Housekeeping Manager and/or Housekeeping Supervisor

SPECIFIC DUTIES:

-Perform the daily, weekly and monthly cleaning programs for specific buildings and facilities as outlined by immediate supervisor or manager.

-Use appropriate cleaning chemicals on appropriate items and only as trained. Do not mix chemicals together or use straight out of the original bottle. Must use appropriate safety measures such as gloves.

-Be aware of blood borne pathogen procedures and contact supervisor when needed.

-Bring all lost and found items to main office with cabin number and date on them. If it is something valuable, it needs to be given directly to a housekeeping supervisor to ensure it is locked up immediately.

-Provide excellent and friendly guest service by being attentive, responsive and helpful to all guests needs. Greet the guests at every opportunity by demonstrating a friendly welcome.

-Present a positive impression with a well-groomed appearance, smiles and proper KOA uniform and name tag.

-Submit a list of supplies (i.e. toilet paper, paper towels, garbage bags, cleaning supplies and equipment, etc.) that need to be replenished on an as-needed basis to your immediate supervisor or manager.

-Report all broken or damaged items within all KOA buildings, facilities and premises via a maintenance slip.

-Report all customer problems, requests or complaints to the campground manager or your supervisor and follow up to resolve the issue if possible.

-This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS:

-Very clean and well-maintained campground buildings that is completed in an efficient timely manner.

-NPS scores that reflect satisfied happy guests as related to the cleanliness of the campground and attentiveness of housekeeping staff.

-Friendly greeting, smiles and professional attitude dedicated to serving the needs of our guests.

-An attitude that demonstrates cooperation and team spirit with all staff members.

-Timely reporting of all guest concerns and requests, as well as, follow-up and corrective action on the areas under the team member’s capabilities.

-Using safe work practices to avoid accidents of both guests and team members.

JOB QUALIFICATIONS:

-Basic reading abilities

-Bilingual is a plus

-Must be able to operate a golf cart

-Ability to work under wet and slippery conditions

-Basic knowledge of safety procedures including chemical properties, handling, and usage

-Must be able to work nights, weekends and holidays

PHYSICAL REQUIREMENTS:

-Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly

-Able to push and/or pull approximately 200 pounds

-Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

-Requires the use of hands/fingers to handle or feel

-Long periods of standing, bending, kneeling and walking

-Able to work inside and outdoors frequently and in various climates

-Capable of moving safely over uneven terrain

HOUSING:

-$175/month

-Shared housing (individual rooms; coed) or a RV site

How to Apply

Email your interest and resume to Sara at: slohstroh@koa.net

Contact Info