Front Desk Lead
Aramark Mesa Verde

Inside the Cliff Dwellings

Ancient structures with new opportunities!

Ancient structures with new opportunities!

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Front Desk Lead

Aramark Mesa Verde
Mesa Verde, Colorado
$15.00 - $15.00 / hour
Some experience required
Start Date:
Starts immediately!

The Front Desk Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.

BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible hourly Aramark employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Hourly eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
COMPENSATION: The hourly rate for this position ranges from $15.00 to $15.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

Job Responsibilities

•    Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
•    Trains and guides guest service staff on job duties, customer service, systems, and procedures
•    Greet and provide customer service to guests while anticipating their needs
•    Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
•    Book reservations and coordinate registration
•    Operate a register and/or software system to complete cash and credit card transactions
•    Answers phone calls and emails and deliver messages as needed.
•    Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
•    Reconciles disputed guest charges.
•    Participates in Quality Assurance Programs and reviews to address areas in need of improvement.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.


•    Supervisory experience in a related role preferred
•    Previous guest services experience required.
•    High school diploma or equivalent required.
•    Demonstrates excellent customer service skills
•    Demonstrates interpersonal and communication skills, both verbal and written
•    Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE)

How to Apply

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