Front Desk

Denali Park Resorts - Aramark Parks and Destinations

Apply directly here: https://aramarkcareers.com/job-invite/436099/ or email us your resume to destinationsjobs@aramark.com

Nestled deep in the Alaskan wilderness, Denali National Park is exactly where you can experience the adventure you’ve always dreamed of! No two days are the same, and the wildlife and Northern Lights never get old. You’ll have the unique opportunity to live, work, and explore six million acres of wild land, roam amongst animals big and small, and find solitude in the tranquility of Denali.

LOW cost of living; safe, shared dorm-style housing!

As the first smiling face guests will see when they come to Denali, you’ll be the reason visitors will always remember their trip to the park. Our commitment to service and hospitality, combined with the adventures and exciting atmosphere, ensure that your time will be just as memorable. Get ready to begin the journey of a lifetime, ignite your passion, and pursue what matters to you at one of the most amazing places in the world. 

Job Description
The Front Desk Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities
• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications
• Previous guest services experience required
• Previous cash handling experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail