Shuttle & Guest Service

Summary:  Under the supervision of the Office Manager. Performs a variety of customer service and driving tasks. Drives a 15-passenger van and provides narrated tours. Applies knowledge of the area to provide information to passengers. This is a shore-side position.

Essential Duties & Responsibilities:

• Safely and responsibly drive company vehicles to and from local locations.
• Must arrive at work on time every day as scheduled and maintain attention to time constraints. This is crucial for our back to back shuttle schedule.
• While driving guests, must provide tour-style narration and answer questions regarding Juneau, Southeast Alaska, and Allen Marine Tours.
• Maintain cleanliness of all guest and company vehicles, vacuum, detailing, and washing etc.
• Fill up gas tanks when necessary.
• Other duties included as assigned by the management staff.

Minimum Qualifications:

• Minimum 5 years U.S. driving experience with a current valid driver’s license (Does not have to be an Alaska State Driver’s License) and proof of a good driving record for past 3 years.
• Must have good command of the English language and engage in friendly guest service and etiquette.
• Quantitative skills require the ability to perform simple arithmetic.
• Solid teamwork skills with the ability to work long hours with others and take direction.
• Must be drug free (pre-employment screening and enrollment in random drug testing program.) 

Preferred Qualifications:

• 6 months to 1-year experience in a similar role.
• Experience in the travel, tourism, hospitality, transportation or outdoor recreation industries.

Traits and Characteristics:

• Exceptional organizational skills and ability to multi-task efficiently.
• Friendly, positive, excited about work and Alaska
• Team-player
• Ability to work independently with minimal supervision
• Personable
• Able to approach and engage with strangers

Work Environment:

Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Occasionally required to lift and/or move up to 50 pounds.  Ability to walk on uneven deck surfaces crossing from vessel to vessel.  Able to stand for long periods of time and walk up to 3 miles per day. Able to drive for long periods of time.