Shipboard Hotel

Dining Lead Steward

unknown / hour + tips

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Summary:

The Dining Lead Steward plays a crucial role in enhancing our passengers' onboard dining experience. This individual is responsible for overseeing the seamless operation of our dining room, ensuring impeccable service standards, and maintaining an atmosphere that mirrors the natural elegance and beauty of Alaska.

In addition, this position is responsible for the vessel’s daily food and food-related beverage service to guests as well as maintaining the cleanliness of guest cabins, corridors, and public areas, consistent with the company standards and goals of providing excellent service according to the Core Values of True Alaskan Hospitality.

Essential Duties & Responsibilities:

Work according to the core Values of True Alaskan Hospitality as defined in our Mission Statement: Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality.

  • Dining Room
    • Responsible for friendly, courteous, and gracious service to all guests, and handles queries, concerns, or special requests from guests.
    • Supervise, monitor performance, train, and task assignment for Stewards in front of the house service delivery to the guests in the dining room. This includes the setting of tables, preparing beverages for meal service, and clean up, which includes proper storage of all dishes, silverware, and glassware after washing as well as the cleaning of the dining room.
  • Expediting; coordinate with kitchen staff to ensure timely and accurate delivery of dishes, maintaining a constant line of communication with chefs to ensure guest satisfaction.
  • Manage dining room inventory of goods, equipment, supplies, conduct inventory for weekly orders.
    • Required to learn and understand daily menus and types of seafood served each day.
    • Implementing and executing food service and cleaning procedures in accordance with the Alaska Department of Environmental Conservation regulations in the dining room, lounge and cabins as outlined in the Safe Food Handling Manual and Cleaning Specifications Guide
  • Meal/Beverage Service
    • Ensure guests are seated promptly and efficiently.
    • Oversee the meal service operations, ensuring food is served promptly and to company standards.
    • Oversee the daily set-up for social hour in the lounge, which includes and is not limited to appetizer set-up and delivery.
    • Required to learn Beverage menu served each day.
  • Housekeeping / Turn Day
  • May be called upon to provide cabin service and all related services including the daily cleaning and make up of cabins, maintaining and providing all cabin and bathroom supplies, distribution of guest amenities such as turn-down chocolates, parcels, gifts, paperwork etc.
  • Responsible for complete turn on all cabins, common areas to ready vessel for new guests. Assists with the handling of baggage, laundry, stores and garbage.
  • Crew Member
    • Follows prescribed hours set forth by the vessel’s daily roster.
    • Holds a position on the Vessel’s Emergency Station Bill.
    • Maintain awareness of basic safety rules, workplace safety and respect for the environment.
    • Commit to understanding terrain and vessel itinerary.
    • Perform other duties as assigned.

Minimum Qualifications:

  • Must be minimum 21 years of age.
  • High school diploma or equivalent GED
  • TAP (Training for Alcohol Professionals) and Alaska Food Worker Card issued by DEC.
  • Must pass a security background check and DOT drug test.

Desired Qualifications:

  • 1-3 years of experience and/or education in the culinary, hospitality or cruise industry within the last 3 years.
  • Proven team player and have a Can-Do attitude.
  • Organized, keen attention to detail, even tempered.
  • Strong leadership and interpersonal skills and guest service aptitude.
  • Strong communication skills: verbal, non-verbal and written.
  • Ability to take directions and work with a diverse team.
  • Ability to interpret and follow rules, policy and procedures.
  • Ability to maintain composure with courteous and professional demeanor.
  • First Aid and CPR Certification.

Traits and Characteristics:

  • Strong commitment to safety.
  • A genuine desire to serve the public.
  • Positive, personable and professional demeanor.
  • Adaptive to learning new skills and knowledge.
  • Adaptive to changes in a progressive work environment.
  • Strong record of being organized, dependable and punctual.
  • Strong conflict resolution skills and ability to work within a diverse workforce.

Communication:

It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process.  We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive.  Please note that how you communicate with a potential employer is part of the evaluation process.  Always be polite, prompt and professional when communicating with the office.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Crew stays in shared quarters onboard with little privacy and relatively constant vibration and engine noise often for long periods of time.  This is a fast-paced and dynamic work environment with a diverse workforce. Crew may be moved from one vessel to another at the discretion of Management. Due to remote locations of vessel routes, internet connectivity is limited.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel to the vessels in Alaska and extended stay up to 5 months on board is required.  Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week.  Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear and life preserver. Occasionally required to lift and/or move up to 50 pounds.  Ability to walk on uneven deck surfaces crossing from vessel to vessel.  Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.

Supervisory Responsibilities:   Yes          No

Who: Stewards