Cultural Tourism

Barista / Lead Barista

Apply Now

General Functions:

Reporting to the Indigenous Café and Catering Manager, the Barista/Lead Barista provides exceptional customer service and delicious food for our guests.

Duties and Responsibilities:

  • Demonstrate behavior and work ethic centered on ANHC values.
  • Provide professional, high level customer service to all ANHC staff, guests, vendors, and key stakeholders.
  • Display an eagerness to enhance knowledge and willingness to put forth effort to develop skills.
  • Assist Café Manager with day-to-day operations, administrative duties, and special projects.
  • Act as a team player and provides support when and where needed.
  • Attend meetings and trainings as appropriate to acquire knowledge and skills relevant to the barista/lead barista role.
  • Identify and make recommendations for quality improvements and process efficiencies.
  • Maintains the highest standards of food quality.
  • Provides exceptional guest experience at all times.
  • Follows all company systems, policies, and procedures.
  • Gives guests priority and attention at all times.
  • Takes direction and guidance from the café supervisor.
  • Keep a clean and sanitary workstation at all times.
  • Keep equipment clean and sanitary.
  • Follows food safety guidelines and reports any violations to management immediately.
  • Assists with the storage, stocking, rotation, and maintenance of all products.
  • Runs errands and works special events when needed.
  • Ability
  • Perform all other duties as assigned.

Job Specifications:

  • Possess excellent oral and written communication skills, customer service skills, a strong work ethic, and a positive attitude.
  • Excellent organizational skills and ability to think strategically, problem-solve, and exercise good judgment.
  • Demonstrated ability to effectively present information and respond to questions from ANHC staff and guests.
  • Display great interpersonal skills and ability to work effectively and cooperatively with all management and staff of ANHC as well as outside vendors.
  • Ability to exhibit a professional manner in dealing with others.
  • Ability to work independently as well as on a team and with minimal supervision.
  • Ability to work well under pressure and prioritize workload.
  • Ability to keep a calm, mature, professional demeanor when needed.
  • Proactive approach to problem-solving.
  • Adaptability and the ability to creatively troubleshoot difficult situations.

ANHC Core Competencies: Commitment to Excellence, Values, Communication, Cultural Competence.



  • Indoors: Primarily in an environmentally controlled café space.
  • Outdoors: Determined by Alaska’s weather, when visiting programs and partners, in accordance with Municipalities rules and regulations, and ANHC’s COVID 19 mandates.

Noise level:

  • Moderate

Physical requirements:

  • Employee is required to lift and/or move up to 50 lbs.
  • Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Minimum Qualifications:


  • Must be sixteen (16) years of age or older.
  • 3-6 months relevant experience in customer service, food/coffee service, or a related field.
  • Current, valid Food Handler Card (or ability to obtain within 30 days of employment)
  • Continued employment is contingent upon completion of a satisfactory state and federal fingerprint criminal background checks.

Lead Barista:

  • 6+ months relevant experience in customer service, food/coffee service, or a related field.
  • Additional courses or training in customer service, food/coffee service.
  • Supervisory experience a plus.